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Reviewed December 8, 2018

I took out for Dinner a friend of mine from Philippines on the 3rd of December 2018 to much rated Kaema Sutra restaurant and was very disappointed with the food. I ordered Baramundi roti which had a fish mix which upset my mouth with a scratching effect and ghad to complain and get it replaced with similar Roti fill with mutton. the black hopper which we ordered was nice and novel but the Beef bone marrow curry and the pork spare rib curry all had the same spice mix and there was no difference in the 2 curry's . I guess the food was not fresh and for the price and the rating they say about the restaurant i am sure more care should be taken.

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Location
    • Service
Thank SathisA3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCB1, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded December 14, 2018

Dear SathisA3

We are most concerned you were disappointed in the food at Kaema Sutra. Thank you for your valuable feedback which we will share with Chef Dharshan and the team. Be assured that all the ingredients are freshly prepared daily.

regards

Timothy Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 7, 2018

My wife and I are extensive travelers and had the opportunity to stay at the Shangri-La recently for a few nights to attend a friend's wedding. The hosts and welcome staff were extremely kind and helpful during the check-in process. All of the facilities were spotlessly clean. During our stay we took the opportunity to eat at each of the restaurants on the grounds and also used the pool and poolside bar several times. We also used the laundry service for our formal wear. All services and facilities were excellent and some of the best we've ever experienced. However, what sets this hotel apart for us is the hospitality, politeness, respect, and consideration shown by all of the staff that we interacted with while staying here. Particularly, our hostess, Ms. Radinka, and the outlet manager, Mr. Oliver Noel, were exceptionally kind, professional, and helpful with any questions or concerns that my wife and I had during our stay. We are excited to have the opportunity to return to the Shangri-La in Colombo in the future.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCB1, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded December 7, 2018

Dear rdoerzbacher

Many thanks for your lively review. We are delighted you enjoyed our Hospitality and we appreciate the recognition of Radinka and Noel's efforts to look after you. We look forward to welcoming you back

regards

Timothy Wright

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Reviewed December 7, 2018

We had an apartment overlooking the ocean for two weeks. The accommodation was excellent and immaculately clean. On our arrival we were greeted by Hasan who looked after us during the whole stay if there was anything we needed he was extremely courteous and helpful. Our apartment was cleaned each day by Sampath and his team and he took great delight in making lots of different animals out of towels and flannels, very clever and lovely for children. The selection of food in the buffet restaurant at all meals was extensive and the staff were at all times extremely polite and couldnt do enough for you. The pool is on the fourth floor and a good size with a nice pool bar. We would definitely return here.

Date of stay: November 2018
Thank Parky66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCB1, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded December 7, 2018

Dear Parky66

Thanks for staying with us for two weeks in one of our serviced apartments. We are pleased you found the arrangements comfortable and good to hear you were helped by our colleagues Hasan and Sampath and the team in our Table One restaurant. Thank you for your review

regards

Timothy Wright

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Reviewed December 7, 2018

Shangri la, lost paradise? a little too much call it a paradise, but the stay at Shangri la was very pleasant. The staff is kind and helpful and the hotel is fronts sea. The best thing? Breakfast: amazing! one of the best breakfasts that i have ever eaten in my life

Date of stay: November 2018
Thank 2013Deborah2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCB1, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded December 7, 2018

Dear 2013Deborah2013

We appreciate your positive feedback and good to read you found the team hospitable and enjoyed our breakfast, many thanks

regards

Timothy Wright

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Reviewed December 6, 2018 via mobile

It’s an excellent hotel with amazing views of the Indian Ocean. The hotel staff are very courteous and willing to go the extra mile to keep the guests happy. I should say it is probably amongst the best sevice ive experienced in hotels across continents. I special mention to nimesha, chef Vipula and chef Karupiah for making our anniversary special and taking care of our special diet requirements. I would definitely recommend this hotel for anyone visiting Colombo !! Would love stay there when I visit Colombo again !!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Bhawesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCB1, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded December 7, 2018

Dear Bhawesh K

Great to hear our colleagues went out of their way to look after you and thank you for recognizing Vipula, Nimesh and Karupiah for their passion for hospitality and care. We look forward to welcoming you back in the near future

regards

Timothy Wright

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