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All reviews galle face colonial hotel long room old world charm small museum sri lanka indian ocean junior suite bygone era colonial style overlooking the ocean pool bar breakfast buffet high tea curries tuk tuk bagpipes
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Reviewed February 5, 2020

A two week business trip for which the hotel was chosen for its location. Very attentive staff , Chaya made sure all our needs were met from our airport pick up to ensuring transport was available to to take us to the office every morning. We were treated like VIPs rather than stuffy business customers. The location was amazing on the seafront and the verandah is very special -especially for all the breakfast goodies!

Room tip: Amazing location with unbeatable views
Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank 508jeett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFH_GuestRelations, Guest Relations Manager at Galle Face Hotel, responded to this reviewResponded February 10, 2020

Dear Guest,

Thank you for choosing us for your stay during your business trip.

We do look forward to having you back for a more leisurely trip next time! Do let us know when you are visiting Colombo again.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 5, 2020

Galle Face hotel in Colombo is one of the oldest hotels in Asia, built in 1864 during the colonial times. The hotel was gently and respectfully renovated a few years ago and has kept the charm and qualities of yesteryear.

As you enter the lobby, you may be met by the bright smile of Pawani or the ever-friendly Mohamed Siddique. You immediately know that the stay will be pleasantly memorable.

Galle Face offers a unique charm, atmosphere and traditions which other top modern and spotless luxury hotels can never provide.

Atle Totland

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Ceylon2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielGrau1, General Manager at Galle Face Hotel, responded to this reviewResponded February 19, 2020

Dear Atle Totland,

We are grateful to have had the opportunity of having you stay with us during your recent visit to Colombo.

While thanking you for taking the time to leave a review, we are pleased to know that Pawani and Siddique were able to make your stay more enjoyable.

Thank you very much, once again, for choosing us for your stay and we do hope to welcome you back very soon!

With best regards,

Daniel Grau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2020

We stayed at this hotel for a short time, en route to the airport from our main holiday on the south coast. The Hotel rooms and facilities are wonderful and the staff are great but ...for gods sake make sure you do not book a room that is close to the function room if they have a function on. We were in the function with the party although in our bedroom. Such a great shame. Would have loved to give 5 stars but can hardly give 3. I think the hotel needs to decide if it is a party place or a up market hotel for visitors.

Room tip: Go for a room away from the function room
Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank Tyriitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFH_GuestRelations, Guest Relations Manager at Galle Face Hotel, responded to this reviewResponded February 5, 2020

Dear guest,

Thank you for choosing us for your last leg in Sri Lanka.

We appreciate your compliments on the property and the staff but would like to extend our apologies with regard to the disturbance you experienced.

This concern has been raised to the management previously as well but we will gladly share your constructive feedback as well!

We do look forward to welcoming you back soon!

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2020

The hotel is a mix of classic Colonial style mixed with modern day great service and comfort.
Room was immaculately clean and well kept, the food was amazing in the variety and choice. Breakfast sets you up for the day, endless hoppers and choices to accompany them. Did draw the line at the 5 curries on offer at breakfast.
The only caution is the service at the Mambo Bar which was the only disappointment.
Elsewhere the service throughout the hotel is always above and beyond the norm.

Looking forward to our next 2 week stay - in a weeks time.

Room tip: Ocean facing is always better - the noise from the terraces is minimal and the ocean makes all the difference.
Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank phc27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielGrau1, General Manager at Galle Face Hotel, responded to this reviewResponded February 18, 2020

Dear phc27,

We are thrilled to see your interest in the architecture and ambiance of our property.

It is encouraging that you enjoyed our breakfast buffet, however we do hope you experience the themed nights at dinner during your next visit!

As we take our guest feedback very seriously and constructively, the concern with regard to slow service at the Cuban bar has been taken into consideration during training and orientation for staff to improve service and delivery.

We look forward to seeing you in a week!

Best regards,

Daniel Grau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2020 via mobile

I agree that this favourite hotel has Grace, charm and great facilities. By the pool is a favourite place but service in this part of hotel is very patchy. You may have to walk for your drink rather than waiters coming to you. Shame because they get so much else right.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank gmg416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielGrau1, General Manager at Galle Face Hotel, responded to this reviewResponded February 18, 2020

Dear gmg416,

While thanking you for leaving us your feedback and for choosing us for your stay in Colombo, we do apologize for the inconvenience caused with regard to delayed service at the Pool Bar. We take our guest feedback, such as yours, very seriously to learn and improve on areas such as this.

We do however thank you once again for leaving your comments and do hope we have the pleasure of welcoming you back!

With best regards,

Daniel Grau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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