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Reviewed November 19, 2022

My history with Hilton Colombo Residences has been nothing short of a delight. The team takes great pride in their role, and gives unconditional attention to every request I have had. While there are a few outstanding staff (Kushan, Rohan, Hemakantha, Sajith, Neeliya), the fact is that every success is a team effort. Housekeeping, reception, MAGIC hotline staff - all well-trained. My tip would be to sign up for the Hilton Honors program. My holiday plans are determined by where a Hilton is; making it to the next tier of membership gives good benefits. Kudos to General Manager Karim and team for an exemplary effort.

Date of stay: November 2022
Thank Mimick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniel Alcaraz, Owner at Hilton Colombo Residences, responded to this reviewResponded November 28, 2022

Dear Madam,

We are immensely grateful for your invaluable feedback. It is with heartfelt pleasure that we learn that our team members have delivered you an exceptional experience during your stay. We hope to welcome you again soon.

Thank you
Karim Schadlou
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2022 via mobile

The apartments are very nice, well stocked and comfortable. The service is excellent. And the breakfast is exceptional. Strongly recommend the local egg hoppers. Amazingly friendly and welcoming staff. It is a great place to stay on a long business trip. After a while it starts to feeling like home and the staff like people in the neighbourhood. Strongly recommend it!

Date of stay: November 2022
Trip type: Travelled on business
Thank 580christianf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniel Alcaraz, Owner at Hilton Colombo Residences, responded to this reviewResponded November 17, 2022

Dear 580christian,

Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We hope to welcome you again soon.

Thank you
Karim Schadlou
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2022 via mobile

I came 1.5hrs before check in time and already there's a flight delay as well and after verification of my booking i had been told to wait for 30 mind in an other room because my room is still not ready , but it's already 1 nearing 1 hr in this temporary room, no msg still, keep u posted

Date of stay: November 2022
Trip type: Travelled on business
Thank NarayanaArjunan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniel Alcaraz, Owner at Hilton Colombo Residences, responded to this reviewResponded November 17, 2022

Dear NarayanaArjunan,

Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you faced a delay upon your check-in. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We hope to welcome you again soon.

Thank you
Karim Schadlou
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2022

My husband and I are expats and have been loyal to The Colombo Hilton Residences since it first became a Hilton property and this has truly been our home when we visit Sri Lanka.
We had to make a sudden visit to Colombo due to a family medical emergency and ended up staying for 3 weeks in July.
We have ALWAYS been treated like royalty and this time was no different. From the time we stepped in through the doors we were greeted so warmly and most of the staff recognized us from our previous stays even though we had not traveled during COVID.

Date of stay: July 2022
    • Value
    • Rooms
    • Service
Thank kayshu01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniel Alcaraz, Owner at Hilton Colombo Residences, responded to this reviewResponded November 17, 2022

Dear kayshu01,

We are thankful for your continued support and patronage. It is truly heartwarming to receive such kind words and we are delighted to learn that you enjoyed your most recent stay once again. We hope to welcome you again soon.

Thank you
Karim Schadlou
General Manager

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Reviewed November 11, 2022

Exceptional service from screening security to front desk to house keeping to flow restaurant staff. Keep up the excellent work. House keeping was prompt and pleasant. All the restaurant staff was helpful. While the breakfast spread was generous. Front desk staff was welcoming and informative. Little disappointed that my jbl was not allowed inside due to hotel policies…

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Isuruperez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniel Alcaraz, Owner at Hilton Colombo Residences, responded to this reviewResponded November 17, 2022

Dear Isuruperez,

Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We hope to welcome you again soon.

Thank you
Karim Schadlou
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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