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“Basic but reasonable”
3 of 5 bubbles Review of Renuka City Hotel

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Renuka City Hotel
Ranked #21 of 51 Hotels in Colombo
Perth, Australia
Level Contributor
271 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“Basic but reasonable”
3 of 5 bubbles Reviewed 23 April 2012

We stayed here at the beginning of our Sri Lanka holiday, after booking it thru the internet. It was an ok place: clean, modern, air conditioned. Was not impressed at the price being asked for wifi, so didnt use it. Restaurant seemed overpriced compared to places to eat around the neighbourhood, so did not use that either. liked the location of near the sea, near the railway line, and not too far from the big (air conditioned) shopping centre.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelenRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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628 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 April 2012 via mobile

We booked this place online after having 2 terrible nights at the Grand Oriental (booked thru travel agent in Aust having never been to Sri Lanka before & arriving after midnight) and were more than pleasantly surprised. I thought it good value for money with the exception of the breakfast which was not so good & overpriced at 1500Rs incl taxes. But the room was spotless, had fridge, safe, adapter outlet (very much required in these hi-tech times!), a GREAT shower & toiletries provided. The staff were exceptionally helpful, rushing in to get change for us when we only had large notes for the tuk-tuk and suggesting the Gallery cafe which was fantastic. We had to extend our visas at the immig dept which took way longer than we expected and when I called to say we would miss our check out time, it was no bother & we were not charged extra for the additional 2hrs we had our stuff in the room. Air con also excellent so made for comfortable nights sleep.

Stayed March 2012
Helpful?
3 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine A, Manager at Renuka City Hotel, responded to this review, 20 April 2012
Thank you for your stay at Hotel Renuka/Renuka City Hotel and taking the time to communicate your feedback to us. We are happy to hear that you had a pleasant stay and the staff took good care of you. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 11 April 2012

This hotel was basic but the air con worked well and it was clean. The pool was closed though and has been for awhile - we weren't advised of this until we checked in. We only ate here once and that was enough - the breakfast was not very good and very overpriced for what was provided. Plenty of other places to eat though so the hotel was fine for somewhere to sleep and the staff were friendly enough. It was easy to get a car or tuk-tuk right outside the hotel.

Room Tip: Away from Galle Roa dif you want it quiet.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaVL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newberg
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

This hotel was modern, clean, had a nice bathroom and felt new. Pool was closed though and has been for awhile. We did not eat here so can't rate the food. There is a good Indian Food restaurant down the road across the street. It provided just what we needed as we couldn't get a room at the Galle Face for a comparative price and by the reviews the older Galle rooms sound like they may have been dingy. Staff warmth is mixed. Good location from which to visit Barefoot, Gallery Cafe and the embassy area. Beware of non-metered tuk tuks.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acooley123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 April 2012

We had booked this hotel as it offered airport pick up. The driver was waiting for us on arrival and didn't mind waiting whilst we changed our money. We had a good transfer to the hotel where we were welcomed and given a choice of rooms both were in the new wing. We decided on one facing out to the back looking out to sea. The hotel was very clean and very comfortable. Friendly and helpful staff.

Room Tip: Rooms facing out at the back towards the sea are the quietest
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Y0rkshireLass58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine A, Manager at Renuka City Hotel, responded to this review, 10 April 2012
Thank you for your stay at Hotel Renuka/Renuka City Hotel and taking the time to communicate your feedback to us. We are happy to hear that our staff took good care of you during your stay with us. We look forward to welcoming you again to enjoy more of our facilties and hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
60 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 1 April 2012

There is a definite lack of mid price hotels in Colombo so I ended up paying more than I wanted here.
To me this is a luxury hotel but I usually pay less. Room was very nice with safe, fridge, TV, Wifi and kettle. View was rubbish though. There is a nice restaurant at the hotel again a bit pricey for me. Location is about 30 minute walk from station.
I left in a hurry as had to catch a train so didn't check the price I was being charged. The price I reserved at Booking.com was totally different, I assume city taxes, VAT and service charge may have been added. It is my own fault for not checking when I signed but I would ask what your final charge will be at check in.

Room Tip: Not sure if any rooms have a good view mine definetly didn't
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pablo808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajapalayam, India
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 bubbles Reviewed 26 March 2012

Terrible service.unfriendly staff and poor response for your requests.Booked day in advance for airport drop at 10.30am and believe it or not they informed that taxi will be there at 11am.they dont mind anything.nearly missed my flight.stay if you want ridiculous experience

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AK_Rjpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine A, Manager at Renuka City Hotel, responded to this review, 10 April 2012
Thank you for your stay at Hotel Renuka/Renuka City Hotel and for taking the time to communicate your feedback to us. Please accept our sincerest apology for the delay in the airport drop and for any inconvenience caused to you. We hope that we wll be able to welcome you back again to Hotel Renuka/Renuka City Hotel and serve you better in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Renuka City Hotel

Property: Renuka City Hotel
Address: 328 Galle Road | Colombo 3, Colombo, Sri Lanka (Formerly Hotel Renuka)
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Colombo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renuka City Hotel 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located in the heart of Colombo, Renuka City Hotel is Colombo's premier business hotel, committed to providing guests excellent facilities at the best value in the city. Hotel Facilities Include: Air-conditioned Rooms with TVs (Local & Cable Channels), Mini Fridges, Safes, Internet & IDD Facilities. Other facilities: Breakfast Buffet, 24 Hours Room Service, Palmyrah Restaurant serving authentic Sri Lankan and Continental Cuisine, Two Bars, Business Centre, Free Wifi facilities in guest rooms and public areas, Conference & Banqueting facilities, Swimming Pool, Fitness Centre & Laundry & Dry Cleaning Facilities ... more   less 
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Also Known As:
Renuka Hotel Colombo

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