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Park Hyatt Istanbul - Macka Palas
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$211/night.

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Savings alert! 53% below average rates

The price you found is 53% lower than this hotel's average rate of US$95/night.

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Reviews (765)
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Reviewed July 23, 2015 via mobile

Although far from the old city, the hotel is placed in a residential and shopping classy district. The room was spacious with a love seat facing a flat TV,a desk,a bar and mainly a spacious bathroom containing a separate stem room and a large modern tub and amazingly a rainfall shower.
During our stay, and after a long day of sight seeing (the temperature outside was below 0 degree) my sister and I had a five star dinner in our room!

Stayed: December 2014, travelled with family
Thank Hana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded July 28, 2015

Dear Hana D,

We are very happy to receive your feedback after a long time. It shows that we succeeded to provide you a memorable stay with us.
We will look forward to welcome you back any time soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2015

Stayed in a Deluxe Room, the room was excellent, clean and the staff very nice.

The concierge's advices were good, he sent us to wonderful restaurants. The breakfast is nice and rather fast.
We had dinner one evening, it was nice but empty, we had the restaurant for ourselves. The food was very good though.

The location is good and there are many bars and shops close by.

Only negative point was that the pool was closed at this time.

Would totally recommend it.

  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Roxxmulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded July 28, 2015

Dear Roxxmulus,

Thank you very much for your feedback. We are happy to see that you enjoyed your stay with us back in March. After a long winter period, we have the chance to enjoy the proper summer conditions. We hope we can be able to welcome you soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 16, 2015 via mobile

For a Park Hyatt hotel, the Istanbul Macka Pallas is in desperate need of a face lift. Scratched timber veneer, carpet stains, tired lobby, musty flooring and tiny lifts.
Online photos paint another picture of something much more grand. the pool looks onto the back of a dirty decrepit building. It's size is modest at best and lounge area, sad.
Service is patchy also. Some young staff add life to the place but their language skills are poor.
This hotel would be better classed as 3.5 star.

Stayed: July 2015
Thank melbournetraveller20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, General Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded July 22, 2015

Dear Melbournetraveller20,

Thank you very much for your review and evaluation of our hotel and services as each and every review serves us as a further inspiration to revise and fine tune Park Hyatt Istanbul. We are very sorry to read that that we could not meet your expectations. Our hotel is only 6 years old; decorated in art deco style to reflect the character of the heritage building and we try to keep its conditions as good as possible. Being listed as a heritage building in the middle of the city center, unfortunately we are limited in our actions especially on the surrounding buildings of the hotel. We will be revisiting our internet site to see if we can clarify the small but sophisticated character of our boutique hotel better and we appreciate your comments.
Sincerely,
Gözde Eren
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 13, 2015 via mobile

We stayed here for 2 nights and found it suitable for our short stop over before returning to Sydney from Europe
The hotel is quite small and breakfast is served in the lobby lounge area. It had a great selection for a smaller hotel with wonderful cakes pastries and fruit cheeses and yoghurts as well as amazing eggs to be ordered from the menu.
It is not in a tourist area so we experienced more of modern upmarket Istanbul on this trip. The rooms were a good size but the spa was disappointing as there is a sauna but no whirl pool or steam room.
There is however a steam room in the shower in the room but we could not really get it hot.
We did not eat at the French restaurant at the hotel so cannot comment on it.
A good choice of hotel for a short stopover well priced and obliging staff.

Stayed: July 2015, travelled with family
Thank Kerrieblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded July 14, 2015

Dear Kerrieblue,

Thank you very much for your feedback. We are happy to see that our hotel's location, rooms and services exceeded your expectations throughout your stay.
We will look forward to welcome you back.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 11, 2015

Stayed 2 nights at this property last week. It is gorgeous and located in the best part of the city with tons of cafes and high end shopping. For a Park Hyatt I thought the price was very reasonable. The staff could not have been more helpful and friendly and were always willing to help. Tours were booked easily as were restaurant reservations. Front office staff was particularly helpful. Lobby is stunning- like a high end boutique, though sparsely populated.

  • Stayed: July 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank sguntupalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded July 13, 2015

Dear sguntupalli,

We are delighted to receive your feedback and see that you enjoyed your stay with us. Also, we thank you for appreciating the services our staff provided. Please rest assured that we will share your comments with our teams.
We will look forward to welcome you back.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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