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“Restful and stylish boutique hotel with great service”

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Park Hyatt Istanbul - Macka Palas
Ranked #37 of 1,173 Hotels in Istanbul
Certificate of Excellence
Reviewed 26 November 2017

My favorite hotel in this part of the world. Excellent service makes you forget about the stylish accommodations.

Room are large, and the "spa" rooms could make some travelers swoon about the sauna, tub, and small hamam experience available at all times. (That's not me, but if it is you, get a "spa" room.)

I like the Nisantasi location, which is not too far from bustling business centers. There are other more prominent hotel buildings (some would say too prominent and modern looking), but the Park Hyatt is a great choice for a restful and stylish place to spend several days.

Room Tip: See my note about "spa" rooms; however, all rooms are large.
See more room tips
  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank PLAfromMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 28 November 2017

Dear PLAfromMichigan,

Thank you very much for taking time to post this wonderful review on TripAdvisor! We are truly delighted to see that our location and room features exceeded your expectations, as much as our services. Please rest assured that we will share your compliments with the entire team. Your appreciation is a great motivation for our team.

We look forward to welcoming you back to our hotel in the nearest future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 11 of 723 reviews

Reviewed 25 November 2017

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Ammar M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 28 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 November 2017

certainly the best hotel boutique in istanbul and the best athmosphere & top situation only 2 minutes walk from the busy shopping street/district of Nisantas everything is perfect being for holiday or business

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Sam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 25 November 2017

Dear Sam F,

Thank you very much for your feedback. It makes us very proud to read that our hotel is the best hotel for you. We are also thankful for your kind words regarding the location. It is most motivating to see that you had an excellent experience and enjoyed the time spent at our property.

We look forward to your next visit.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank K9952ALgiovannic
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 25 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 November 2017 via mobile

I have stayed at this super modern but yet warm boutique hotel numerous times in the past , and never ran into any problems or difficulties .
The location is the best in Istanbul in terms of surrounding top of the line restaurants and shopping options with the latest luxury boutiques .
The hotel sits in the middle of a Residential
Area with hairdressers , barber shops , markets and night end eateries .
Being from the US , the standards and expectations are high , and believe me the management and the staff fulfilled every bit of them .
From the discretion and the continuous friendly smiling to the attention to details of the buzzing personnel of this hotel ... everything was always perfect .
I was sick during this visit and unfortunately couldn't attend few work meetings , So a young gentleman at the front desk suggested that I get' Tuba " at the breakfast kitchen to make me this fabulous concoction Tea with different herbs and spices ( needless to say that it was the best tea I have ever had in my life) . Asli the front desk manager was lovely and always accommodating . Leila at the front desk has the nicest and kindest heart .
Thank you for making my week so pleasant with no hiccups :)
Thank you to the entire team , I will continue sending my coworkers and friends .
And I myself will be back soon .

Damia Azar
US

Stayed: November 2017, travelled on business
1  Thank solotraveler36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 22 November 2017

Dear solotraveler36,

Thank you for taking the time to post this great review. We are truly delighted to read that you enjoyed so many aspects of our hotel and you felt comfortable with the hotel's location. It is our goal to provide distinctive and exceptional service to all of our guests and exceed their expectations, we are happy to hear that we achieved this during your recent trip! I will be more than happy to share your compliments and kind words with the entire team, especially with Laila and Tuba. Your appreciation is most precious for us.

We look forward to welcoming you back to our hotel. In the meantime, if you have any questions or wishes please do not hesitate to contact us at any time.

Sincerely,

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Reviewed 20 November 2017

Beautiful hotel. Lovely rooms. Perfect location. Like a large boutique hotel with all the facilities of a bigger hotel. The staff are very friendly. The area is the trendiest part of Istanbul and the hotel is located in the best part.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 22 November 2017

Dear Khaled A,

Thank you very much for your detailed feedback about your stay. We are grateful to see that our location and room features exceeded your expectations, as much as our services. Receiving your appreciation is most precious for us.

We look forward to welcoming you back to our hotel.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017

Noise in the room. I switched rooms and there was still a noise. Like an engine/fan noise. Slept very bad the 4 nights i stayed. Would not repeat...
staff was friendly but problem wasn't solved, not staying in a luxury hotel to move rooms over and over again

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank P2806CRgiuseppes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli F, Guest Experiences Manager at Park Hyatt Istanbul - Macka Palas, responded to this reviewResponded 19 November 2017

Dear P2806CRgiuseppes,

Thank you very much for taking time to share your feedback.
In our ongoing efforts towards providing outstanding quality service and value, the comments of our guests are instrumental in helping us improve our service and identify those areas where we may improve.

We are truly sorry to read your comments regarding the discomfort you encountered during your stay due to the noise in your room and also to see that we could not identity this situation prior to your departure and make your stay a satisfactory one.

We would like to express our apologies for the disappointment you must have felt over your recent stay and we trust that you will not judge us on this one experience.

We look forward to welcoming you back to our hotel.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Istanbul - Macka Palas

Address: Bronz Sok. No:4 Tesvikiye, Sisli, Istanbul 34367, Turkey
Phone Number:
Region: Turkey > Istanbul > Sisli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Istanbul
#13 Spa Hotel in Istanbul
#19 Romantic Hotel in Istanbul
#25 Luxury Hotel in Istanbul
#27 Family Hotel in Istanbul
Price Range: $200 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Istanbul - Macka Palas 5*
Number of rooms: 90
Official Description (provided by the hotel):
The stylish five-star hotel houses a total of 90 generously sized deluxe rooms and suites. Decorated with Ara Güler's black-and-white Istanbul photography, traditional Turkish patterns and icons represented in contemporary scale and composition, the hotel fills the guest with what we call "unexpected pleasures". The finest food and beverage facilities at 'The Lounge at Park Hyatt' offering all-day dining, including breakfast. The outdoor facilities include an outdoor pool and The Terrace. The Spa offers the ultimate in relaxation after a busy day in town. Be it a business trip, a city break, a shopping spree, or the perfect honeymoon, our city hotel in Istanbul offers all that you need. ... more   less 
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Also Known As:
Park Hyatt Istanbul - Macka Palas Hotel Istanbul

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