Hotel is set in excellent location, very near the Taksim Square. Rooms and facilities look nice, above standard for hotel of that type in Turkey. Our favorite parts were excellent indoor and outdoor pool. A word of warning: please note that you have to wear swimming cap for the indoor pool. If you don't have one - you have to buy it (although the stated price is 5 TL, they charged us 9 TL?!) in the spa area. Breakfast is pretty standard for Turkey, buffet without pork, but with some excellent dairy products.
The staff was inadequate for a hotel of this standard. First when we came to check in, they gave us a stuffy and dark "smoking allowed" room, even though we specifically asked for a non smoking one. It took them 25 minutes to find us a substitute room and when they did - it was one class lower then the one that we paid for. At least it was a non-smoking, so we accepted it.
Later, we found a hotel's "pillow menu" (they pride in having this), but when we asked for a latex pillow from that same menu we haven't received anything for half an hour). Then after calling again, a man came - bearing the same (ordinary) pillow that we already had. So we called again and explicitly explained what we want. They said OK and there was a déjà vu - same guy came with another pillow of the same kind. We kept calling and trying to explain, but with the same result. Long story short - they kept bringing us ordinary pillows every time, so by the end of the evening we ended up with 8 pillows. Don't get me wrong - we're not snobs, and the point was not in the latex pillows, but in the facts that if you offer something very clearly, in printed menu, in every room - your employees should at least know something about it.
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- Also Known As:
- Taksim Gonen Istanbul
- Hotel Taksim Gonen