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“Good Hotel - a little out the way - but ISTANBUL is AMAZING :-)”

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Dedeman Hotel Istanbul
Ranked #526 of 1,160 Hotels in Istanbul
Reviewed 17 March 2012

Myself and a friend stayed here on a business/leisure trip for 5 days.

Needed a 5* hotel, and Istanbul being considerably expensive for 5* accomodation this seemed a fair price and standard. Indeed it was. the staff were pleasant particularly the manager, who even joined us one night for a drink in our room and a chat.

The room was Perfect, great view of the bospherous bridge.

I am an explorer - so i did enjoyably walk from hotel through taksim square over the bridge and in to the old city and blue mosque bazaar region.
this takes 30-40 mins. so a taxi might be better for most. This hotel is on the new city side.

if i stayed again, i would shoose an old city side hotel, near blue mosque OR in taksim square, new city, its only 10-15 mins apart, over the bridge.

All in all - of all the places i have EVER visited ISTANBUL ranks as high as either number 1 or 2, with Phuket being the other.

Istanbul is amazing, so much culture and history in the old city, with all the modern cafes and resteaurants in the new city.

The bazaar is amazing, the museum, the mosques and their architecture.
Everything about Istanbul was great, thouroughly recommended destination. Hotel is perfect for business travellers.

if you can - Visit a hotel called THE BEYTI restearuant, totally out the way, in a residential area, locals/taxi drivers may know it, the person we met on business took us there.

ITS SPECIAL - they have a helipad, as all the hollywood stars, past and present kings/queens primeinsters, presidents, have all dined there, with photos throughout the reception - the WHOS WHO truly......FOOD amazing SERVICE unbelievable, they had like 3 waiters to our table of 3, a lighter out for my cigarette before the cigarette is even fully out the packet.
Dont know what the bill was though - as we didnt pay :-)

Momin

  • Stayed: April 2011, travelled on business
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Thank MominRabbani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 31 March 2012

Dear Mr. Rabbani,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Kind regards,

BORA GOYMEN
GENERAL MANAGER

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326 - 332 of 714 reviews

Reviewed 27 February 2012

This was not yhe fisrst time I stay in Dedeman.
I was already in 1988). Hotel is after that completely re-buid and have good accomodation.
Also lobby Bar is OK as well the Roofbar and restaurant which is excellent.
The aread which a lot of restaurants gives you the change to have good diners.

Room Tip: When you want to stay more times, try to look for a room at you like and book always (when possible...
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  • Stayed: February 2012, travelled on business
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Thank Janver11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 8 March 2012

Dear Jan Verhoeven,

We would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.

We are extremely pleased to know that you enjoyed your stay with us as well as the services received in our Lobby and the Roof Bar Restaurant.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind Regards,

Bora Goymen

GENERAL MANAGER

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Reviewed 25 February 2012

It is not a 5* hotel.
On the positive side, the staff are attentive and breakfast is extensive and good. But room was tired and very noisey. It needs decorating. The bed was very hard. There is terrible traffic outside 24 hours a day. Despite being on the 15th floor I heard the roar and car horns all night.

Stayed: February 2012
Thank TunbridgeWellsTrevor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 8 March 2012

Dear Trevor Neil,

We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Dedeman Istanbul Hotel.

We are extremely pleased to know that you enjoyed your stay with us as well as the services received in our Turkuaz Restaurant open buffet breakfast service. We appreciate your compliments regarding to our helpful staff at all times.

We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.

We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves.

Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.

Kind Regards,

Bora Goymen

GENERAL MANAGER

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Reviewed 23 February 2012

I stayed there for two nights - both my colleague and I had excellent accommodation and the staff were really helpful indeed. Breakfast was extensive and would cater for all tastes; my colleague and i are opposite ends of the spectrum, so whether you like light - fruit ceral and yogurt or full on omelets, fried potatoes, meats cheese etc as well. You need a taxi to get to this hotel, but for us as business venue, it was fine. The Roof Bar is very relaxing. Typical prices for a business hotel so always advisable to walk out and try and find something cheaper. There is a Starbucks a minute away and the 'Astoria' shopping complex complete with cinema if you want your Western experience. Would use again.

  • Stayed: February 2012, travelled on business
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Thank Martin346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 2 March 2012

Dear Martin Stevens,

We would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.

We are extremely pleased to know that you enjoyed your stay with us as well as the services received in our Roof Bar Restaurant or received from our Turkuaz Restaurant open buffet breakfast.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind Regards,

Bora Goymen

GENERAL MANAGER

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Reviewed 23 February 2012

Stayed at the Dedeman Hotel for 4 nights whilst in Istanbul on Business and can honestly say the service was faultless.

Great facilities, friendly and flexible staff and a good rooftop bar with views over the city.

Staff were always happy to help and when we needed a late check-out because of a last minute meeting they were happy to help - even at no extra cost.

Enjoyed it so much that we had no hesitation in booking the same hotel again for our next trip without considering an alternative

Room Tip: There is some building work outside to one side of the hotel (closest to the Bosphrous) and if you c...
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  • Stayed: February 2012, travelled on business
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1  Thank AlexTimlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 2 March 2012

Dear Alex Timlin,

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We are extremely pleased to hear your positive feedback about our Roof Bar Restaurant and regarding to our helpful staff. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind regards,

Bora Goymen

GENERAL MANAGER

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Reviewed 16 February 2012

Slightly disappointing start in that we had to take a taxi to find the hotel. It's a fair walk from the nearest metro-bus stop, and a very long walk from the nearest metro station. That makes it difficult to access tourist-land unless you're prepared to pay taxi fares every journey.

Service was faultless, from the doormen who whisked our luggage away from us, to the receptionists who had us checked-in in less than a minute, to the housekeeping staff who left the lift so we could use it. Hotel was clean, well maintained, comfortable, well-lit and really welcoming. Our room was very nicely presented, clean & tidy with working air conditioning, and an opening window. Only 1 extra pillow provided, but another was brought up to us within minutes of ringing reception.

Breakfast at the weekend was served in the ballroom. Tables were very formal, not enough chairs to go round the tables (so we had to go in search of one), buffet display disorganised and scruffy, food looked like it had been dumped on plates, had to ask for coffee 3 times - very disappointed. Monday's breakfast, served in the gorgeous Turquaz Restaurant was completely different - clean, smooth, efficient, organised, calm - and an absolute pleasure to sit through.

The rooftop bar is fantastic - great views over Istanbul, especially at night. Very pleasant atmosphere with gentlle jazz singer in the background. Drinks were very watered down though - another disappointment. The hotel is in a great location, with a great range of restaurants (and prices) in the area. The one night we ordered room service, we paid a ridiculous amount of money for the Dedeman special burger, which was very thin, very tasteless and very dry, and came on a huge plate - looking lonely all on its own (no accompaniments at all!).

Great range of facilities within the hotel: the business centre was free to use, and we were given the password for the internet. Wireless internet is also freely available in rooms, once you've set up an account. Didn't use the pool & sauna, but they looked clean and well maintained. Hairdresser, dry cleaning, chocolate shop & wedding planners all on site; even socks available to buy in bedrooms!

Check-out was fast and efficient. Bags taken off us as we left the lifts, and packed into a taxi while we were paying the bill. Slightly disappointed that we were charged for breakfast even though our rate was B&B, and we had to argue before they checked our booking. Sorted quite quickly, though no apology for the mistake. Really pleasant doormen waved us off, which ended our trip nicely.

Overall, we'd stay again because the hotel is on the right side of Istanbul for us, and because the things that are good are very, very good. Might reconsider if we couldn't get a good rate though - not sure it's worth the 200 euros that they advertise. Certainly wouldn't use it as a tourist destination: there are better hotels that are better placed for accessing tourist Istanbul.

  • Stayed: February 2012, travelled on business
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Thank Heavenl1y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 2 March 2012

Dear Thomas Spoors,

We would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We are extremely pleased to know that you enjoyed your stay with us as well as the services received in our Reception or received from the Lobby Bar and the Wi-Fi service provided in every area of the hotel. We appreciate your compliments about the Roof Bar Restaurant where you enjoyed a relaxing luxurious meal accompanied with a great view of Istanbul and the live music. Moreover, we are glad to hear your positive comments regarding to our friendly staff in all the departments of the Dedeman Istanbul Hotel.
On the other hand, we have noted your comments and we can assure you that we will improve our services furthermore of your next stay in Dedeman Istanbul.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind Regards,

Bora Goymen

GENERAL MANAGER

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Reviewed 15 February 2012

Hotel is well located for both business and touristic activities. Clean, good variety of choice for breakfast, nice and friendly personnel, and good internet connection included (that's VERY important for me). Good value for money overall.

Room Tip: Higher floors are better isolation for traffic noise. However it's not directly on the main stre...
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  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ando Vai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoraGoymen, General Manager at Dedeman Hotel Istanbul, responded to this reviewResponded 2 March 2012

Dear Ando Vai C,

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel whilst staying us.
We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind regards,

Bora Goymen

GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dedeman Hotel Istanbul

Address: Yildiz Posta Caddesi, 50 | Gayrettepe, Istanbul 34394, Turkey
Region: Turkey > Istanbul > Besiktas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#179 Spa Hotel in Istanbul
#335 Luxury Hotel in Istanbul
Price Range: $70 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dedeman Hotel Istanbul 5*
Number of rooms: 325
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Also Known As:
Istanbul Dedeman Hotel
Dedeman Istanbul

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