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Tara ✨
Toronto, Canada

Always an Amazing Stay with Shangri-La Hotels

5.0 of 5 bubblesReviewed Jun 4, 2018
What a beautiful and elegant hotel in this amazing city full of wonders! From the moment I walked into the Shangri-La, the feeling was beyond luxurious. From promptly being helped with our luggage, to being offered a cold drink while waiting to check in, the service level was second to none. We were also greeted by Ms. Zuhal who met us upon arrival to ensure we would have a lovely stay - it was a very nice touch. We were checked into a large and bright suite overlooking the beautiful and historic Bosphorus and welcomed to Istanbul with a beautiful fruit bowl and some cold water in the room. The hotel is well located and close to many sights and dining options in the Bosporus area. It is also next to both the Dolmabahce Palace and the Naval Museum, both great options to check out in the area. The hotel has some great dining options onsite and the breakfast buffet has an amazing spread of options to choose from. We dined at the hotel for a lunch and a dinner and both were amazing! They were also holding themed high tea, where the tea lobby is decorated into a theme and all food and deserts served go along with this theme. In May, they has a Star Wars theme and it was truly impressive! Kudos for the baker and the chef because their skill was out of this world! If you visit, make sure to attend the themed tea party.

Another highlight to mention is there gym and spa. I was very impressed with both facilities and very happy to see they had a separate room in the gym for personal pilates with a reformer machine. This is the only hotel where I have ever seen this and I had a great workout every day. The spa is also wonderful with a vast lounge and change room area and a large hamam. I would highly recommend visiting the spa for a service, the staff are very professional and the services are wonderful.

Overall I would highly recommend the Shangri-La for an incredible stay in beautiful Istanbul. I cannot wait to get back one day and I would love to return to Shangri-La.

I have posted a room tour and several some photos from the hotel and of the elegant chandelier on my instagram blog @luxe_tourista
Date of stay: May 2018
Room Tip: view of the Bosporus
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KronbergP, Genel Müdür at Shangri-La Bosphorus Istanbul, responded to this review
Responded Jun 11, 2018
Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your comments with us.

Your comments are extremely important to assist us in evaluating how we can better serve valued guests like you, and in identifying those areas where additional efforts should be directed.

We aim to delight and provide all our guests with the highest standards in service and hospitality.

We go to great lengths at our hotels to ensure that our guests are given the attention and comfort they deserve.

We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.

Yours Sincerely,
Philippe Kronberg General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 4, 2018 via mobile

My father and I we really enjoyed staying in Shangri-La Istanbul. It’s the 4th time we stayed in your hotel. We really liked everything, we were warmly greeted from the first day.A special gratitude to Mr. Mehmet Kasdan(Duty Manager)for his attention and our good accommodation, so we enjoyed our 4th stay in the hotel. The Chinese restaurant The Shang Palace was impeccable, the best Chinese food I have ever eaten.We also used SPA and again everything was at its best level. The Shangri- La chain of hotels corresponds to the highest quality level

Date of stay: June 2018
Trip type: Travelled on business
Thank L1261LM_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KronbergP, Genel Müdür at Shangri-La Bosphorus Istanbul, responded to this reviewResponded June 11, 2018

I would like to thank you for your comments regarding your stay at Shangri-La Bosphorus, Istanbul.

Guest feedback is the only true way for us to measure the effectiveness of our service delivery.

Please note that I have addressed your points with the relevant department heads to ensure that experiences such as these are prevented in the future.

Looking forward to welcome you back to give you the experience and excellent service you deserve.

Sincerely Yours,
Philippe Kronberg, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2018

Spent 4 nights with family during first week of May. Enjoyed every moment. Food is excellent. We particularly relished the breakfast and our special thanks to the Executive Chef Mr. Ercan Yamanturk and his team.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank PrabalBanerji
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KronbergP, Genel Müdür at Shangri-La Bosphorus Istanbul, responded to this reviewResponded June 1, 2018

Dear PrabalBanerji,

Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your comments with us. Your comments are extremely important to assist us in evaluating how we can better serve valued guests like you, and in identifying those areas where additional efforts should be directed.

We aim to delight and provide all our guests with the highest standards in service and hospitality. We go to great lengths at our hotels to ensure that our guests are given the attention and comfort they deserve.

We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.

Yours Sincerely,
Philippe Kronberg General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2018

it was short stay, 2 days only but you can feel the luxury of service once you reach, during your stay and after checking out. very friendly staff, first hotel in my life allows me to check out at 9pm!!
thank you all for your kind hospitality.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Laith J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KronbergP, Genel Müdür at Shangri-La Bosphorus Istanbul, responded to this reviewResponded May 29, 2018

Dear Laith J,

Thank you very much for your review. We are very delighted to hear that you enjoyed your overall stay at Shangri-La Bosphorus, Istanbul.

We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.

We hope to welcome you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of.

Yours Sincerely,
Philippe Kronberg General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 22, 2018

This hotel is so elegant and beautiful, once you enter it's like entering a palace in France. The lobby is simply stunning and the room we stayed at was quaint and like taken out of a art book.
Staff was very accommodating, friendly and service minded. Can't thank them enough for all they did for us.
Would love to come back and stay.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank JeLundgren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KronbergP, Genel Müdür at Shangri-La Bosphorus Istanbul, responded to this reviewResponded May 24, 2018

Dear JeLundgren,

Thank you very much for sharing your comments regarding your stay at Shangri-La Bosphorus, Istanbul.

It is such an honour to be preferred by valued guests like you and we hope that we were able to provide you the Shangri-La hospitality we are known for. We are delighted that you enjoyed your stay.

We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.

Thank you again for choosing us and we look forward to welcoming you back to your "home" in Istanbul soon.

Sincerely Yours,
Philippe Kronberg, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2018 via mobile

This Hotel is truly amazing. It is like a real museum. We arrive early in the morning, around 9 am, after a long night trip from Egypt. The check in was super fast a super friendly. Our room 511 was amazing, two levels of pure luxury, with great views to Bosphorus. Location is excelent. I am sad that i did not had time to go to the pools, it was very nice. Very friendly staff.

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank MihaiDanielMarius
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KronbergP, General Manager at Shangri-La Bosphorus Istanbul, responded to this reviewResponded May 20, 2018

Dear Daniel,

Thank you very much for sharing your comments regarding your expereince at Shangri-La Bosphorus, Istanbul. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back.

Yours Sincerely, Philippe Kronberg General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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