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All reviews shang palace lobby lounge beautiful hotel in room dining view room four seasons duty manager indoor pool perfect stay special thanks turkey asian side main attractions old city luxury bosphorus spa
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Reviewed June 4, 2018 via mobile

My father and I we really enjoyed staying in Shangri-La Istanbul. It’s the 4th time we stayed in your hotel. We really liked everything, we were warmly greeted from the first day.A special gratitude to Mr. Mehmet Kasdan(Duty Manager)for his attention and our good accommodation, so we enjoyed our 4th stay in the hotel. The Chinese restaurant The Shang Palace was impeccable, the best Chinese food I have ever eaten.We also used SPA and again everything was at its best level. The Shangri- La chain of hotels corresponds to the highest quality level

Date of stay: June 2018
Trip type: Travelled on business
Thank Метин Э
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KronbergP, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded June 11, 2018

I would like to thank you for your comments regarding your stay at Shangri-La Bosphorus, Istanbul.

Guest feedback is the only true way for us to measure the effectiveness of our service delivery.

Please note that I have addressed your points with the relevant department heads to ensure that experiences such as these are prevented in the future.

Looking forward to welcome you back to give you the experience and excellent service you deserve.

Sincerely Yours,
Philippe Kronberg, General Manager

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Reviewed May 31, 2018

Spent 4 nights with family during first week of May. Enjoyed every moment. Food is excellent. We particularly relished the breakfast and our special thanks to the Executive Chef Mr. Ercan Yamanturk and his team.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank PrabalBanerji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KronbergP, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded June 1, 2018

Dear PrabalBanerji,

Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your comments with us. Your comments are extremely important to assist us in evaluating how we can better serve valued guests like you, and in identifying those areas where additional efforts should be directed.

We aim to delight and provide all our guests with the highest standards in service and hospitality. We go to great lengths at our hotels to ensure that our guests are given the attention and comfort they deserve.

We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.

Yours Sincerely,
Philippe Kronberg General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2018

it was short stay, 2 days only but you can feel the luxury of service once you reach, during your stay and after checking out. very friendly staff, first hotel in my life allows me to check out at 9pm!!
thank you all for your kind hospitality.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Laith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KronbergP, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded May 29, 2018

Dear Laith J,

Thank you very much for your review. We are very delighted to hear that you enjoyed your overall stay at Shangri-La Bosphorus, Istanbul.

We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.

We hope to welcome you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of.

Yours Sincerely,
Philippe Kronberg General Manager

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Reviewed May 22, 2018

This hotel is so elegant and beautiful, once you enter it's like entering a palace in France. The lobby is simply stunning and the room we stayed at was quaint and like taken out of a art book.
Staff was very accommodating, friendly and service minded. Can't thank them enough for all they did for us.
Would love to come back and stay.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank JeLundgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KronbergP, Genel Müdür at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded May 24, 2018

Dear JeLundgren,

Thank you very much for sharing your comments regarding your stay at Shangri-La Bosphorus, Istanbul.

It is such an honour to be preferred by valued guests like you and we hope that we were able to provide you the Shangri-La hospitality we are known for. We are delighted that you enjoyed your stay.

We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.

Thank you again for choosing us and we look forward to welcoming you back to your "home" in Istanbul soon.

Sincerely Yours,
Philippe Kronberg, General Manager

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Reviewed May 20, 2018 via mobile

This Hotel is truly amazing. It is like a real museum. We arrive early in the morning, around 9 am, after a long night trip from Egypt. The check in was super fast a super friendly. Our room 511 was amazing, two levels of pure luxury, with great views to Bosphorus. Location is excelent. I am sad that i did not had time to go to the pools, it was very nice. Very friendly staff.

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank MihaiDanielMarius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KronbergP, General Manager at Shangri-La Bosphorus, Istanbul, responded to this reviewResponded May 20, 2018

Dear Daniel,

Thank you very much for sharing your comments regarding your expereince at Shangri-La Bosphorus, Istanbul. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back.

Yours Sincerely, Philippe Kronberg General Manager

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