Average to a disappointed side... It was our family holiday with a one year old baby. Arrived late and were given a room above the main bar which was incredibly noisy; were told by a member of staff at reception that the bar will close at 1am but at 3.15am still none of us could sleep and the noise was so bad that it seemed all these drunk loud people are in our room.. So my husband went to the reception where he was promised to be given different room the next morning. It set a bit of a disappointment straight away as whoever sets the rooms was fully aware we will come for a two week holiday with a little child, did they really expect us to stay in that room?? In the morning, as shift changed we weren't really greeted with our request but some how my husband and I got a feeling this room is not very popular so it was not a surprise as well... We were offered another much smaller horrible room with the view to a car park claiming the hotel is full and no other choice - we decided better this than noisy people till middle of the night for the rest of 13 nights... By the time we packed our suitcases and came to the reception, we were guided to a different lovely room, which was a bit of a relief but once again set even more of disappointment as apparently there were other rooms...
All members of staff looked either tired or just all having a bad day. A few lovely morning ladies in the main bar by the reception and housekeeping team were probably the one who would greet you with the smile or "hi". Do not expect a smile or good morning from reception staff, bar staff, chefs, dining hall staff...
The food very average, always repeated itself (and yes, it is possible to have a bit of a change in the menu and more of a variety of the food, my own experience shows that!), but it was quite tasty and definitely you can find something to survive! Had dinner at Chinese restaurant - best food and nice service!
I wouldn't really drink but on my holidays I love to enjoy my dinner with a lovely glass of wine - very poor quality of wine and I don't drink strong liquids. To my huge disappointment no proper coffee even for breakfast, cheap untasty instant nescafe coffee, also, pay extra for fresh orange juice.
Very unpleasant incident by the adult swimming pool - we had our sleeping baby in the very corner of the adult pool area when she was asleep meaning me and my husband can enjoy a proper pool for about half an hour and once she wakes up, we would immediately leave (and that was fine for two days agreeing with a member of staff by the pool).Next day we were rudely asked by a diff member of staff to leave the area and a member of staff from guest relation team came with a security guard to export us(!!!) it was so embarrassing.... And such a lack of experience/self confidence.. I wonder if a two male guests would start to argue, would they call turkish army?? Since then, my husband would take our daughter to our room for naps as other places were so noisy she wouldn't sleep, giving me some time to stay by the pool and catch up on my tan(adult pool). To my huge disappointment other people were allowed to have their children and enjoy pool or cup of coffee by the pool bar with a member of staff nearby and even serving them. (I have proof of that in case of any doubt). To my huge surprise, no-one called security guard on them and did not ask them to leave... Different rules to different nationalities?! Can not find any other answer...
Except the main bar by the reception, the rest of the bars service we experienced was very poor - it is always so frustrating when a barman refuses to move around and would serve only whoever comes in front of his face... meaning you might stand and wait for a drink for ages, soo unprofessional!! When you have 3 customers by the bar and do not realise who came first... Saw many people getting upset, but well, the barmen is just too tired and can't be bothered to move...And it wasn't a particular barmen, most of them were the same!
We found our room to be always nicely cleaned but the rest of the areas not so really... You can see so many members os staff passing by some rubbish but wouldn't stop to pick it up. Plates, cups were very often found poorly washed...
4 weeks before we came to Aqua fantasy, we stayed in Tui Magic water world for a week, so the main difference between those two places - Tui Magic place each minute of our stay we felt welcome and valued for choosing their place while staying at Aqua Fantasy I got the impression 'we got your money, no one else matters..'. During our 14 night stay we haven't been asked even once how was our stay, not even when we checked out...
Buying this holiday on a busy holiday time here in uk, we paid quite a lot of money and having such a wonderful experience at Tui Magic Waterworld set really high standards. I just see this hotel and service as very basic and average. I did not find it to be baby friendly atmosphere either. I am afraid I would not recommend this hotel and myself and my family will not come back here as for the price we paid, there are plenty other choices around.
- Official Description (provided by the hotel):
- Aqua Fantasy Hotel and outstanding Water Park located at Izmir’s famous Ephesus Beach. Aqua Fantay’s guests are just miles away from some of the worlds most historical places such as the legendary city of Ephesus, Virgin Mary’s House, Artemis Temple and Şirince Village. Aqua Fantasy is just 5 km (3 miles) from Ephesus, 8 km (5 miles) to the famous holiday town of Kusadası, 8 km (5 miles) to the city of Selcuk and 55 km (34 miles) to Izmir International Airport.Whether preferring lively water activities and fun slides, Aqua Fantasy is the perfect retreat for water lovers. The quiet surroundings, comfortable accommodation, wonderful views and great beachfront location make this a perfect family escape. ... more less
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- Also Known As:
- Aquafantasy Aquapark Hotel And Spa
- Aqua Fantasy Hotel Aquapark
- Aqua Fantasy Selcuk