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All reviews short walking distance iron and ironing board easy access to haram check in process kaaba view clean hotel room service breakfast was amazing holy mosque hajj season abraj al bait recommend this hotel location is excellent excellent stay front desk staff stayed for nights clock tower
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Reviewed April 4, 2018

Excellent Hotel, Location wise + Breakfast + services and staff , they have upgraded from classic room to Haram view without any additional changes. People are very friendly, I would recommend to others.

Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with swissotel.com
Thank mukarramaftab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osama s, Guest Relations Manager at Swissotel Al Maqam Makkah, responded to this reviewResponded April 17, 2018

Hello Guest,
Thank you for choosing to stay with us at Swissotel Al-Maqam and for posting your feedback regarding your stay with us. It's always our utmost priority that our guests get to experience the best of our hospitality.
Your feedback goes a long way in helping us serve you better. Rest assured, we have also taken into account your constructive feedback, which will be addressed accordingly. Thanking you and assuring you the best of our attention and service at all times.
Regards,
Swissôtel Al Maqam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

Stay 4 nights for during Umroh, it's a great stay. Good location, near Haram although we have to change 2 lifts.
Spacious room, although the bathroom quite narrow. Comfy bed & pillows. Amenities were good, they even provide iron and ironing board, but they don't provide hair dryer, so it's quite uncomfortable for women.
Great restaurant...it's really a big big restaurant with a great great selection of food and the food was delicious too. Amazing staffs in restaurant, always help us although so many people gathered there.

Room tip: Ask for Kabah view
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ADEVIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osama s, Guest Relations Manager at Swissotel Al Maqam Makkah, responded to this reviewResponded April 17, 2018

Hello Guest,

Thank you for sharing your review with us. We are very pleased to hear that our staff made your stay pleasant and memorable. It is always our highest priority to ensure that our guests and customers leave the hotel happy and satisfied at all times.
Your feedback goes a long way in helping us serve you better. May the lovely memories of your stay entice you to return for another splendid trip to the Holy City of Makkah.

Regards

Swissôtel Al Maqam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018

Stayed in this 5 star hotel during my Hajj 2017. We had a Kaaba view room, which was brilliant. The hotel is not far from Haram but we had to take 2 lifts to get down. This was also the case to reach the restaurant. Our room was excellent, spacious and clean. The service from the staff was first class. I would have given an overall 5 stars for my experience but you end up waiting ages for the lifts.

Room tip: Pay the extra for a Kaaba view.
Date of stay: August 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Raza-Halifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osama s, Guest Relations Manager at Swissotel Al Maqam Makkah, responded to this reviewResponded April 17, 2018

Hello Guest,
Thank you for taking the time to review your stay at Swissotel Al-Maqam. Offering the most exceptional guest experiences is our motto. We are delighted to note you are one of our loyal guests.
Rest assured, we have also taken into account your constructive feedback regarding the elevators, which will be addressed accordingly. We value your patronage and look forward to welcoming you back soon.
Regards,
Swissôtel Al Maqam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

I really enjoyed my stays with Mom and Dad for the " OMRAH" , the best positive of Swissotel Makkam is room service by Mr.RAAIF and the Supervisor Mr. MAHMOUD
Room Service: 10/10
Reception: 10/10
Breakfast: 9/10

Date of stay: March 2018
Trip type: Travelled with family
Thank Dif A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osama s, Guest Relations Manager at Swissotel Al Maqam Makkah, responded to this reviewResponded April 17, 2018

Hello Guest,
At Swissotel your luxury and satisfaction is our topmost priority. We pride ourselves in the fact that our guests feel at home and have a sense of luxury being offered to them. Thanking you and assuring you of our best of attention and services at all times.
Regards,
Swissotel Al Maqam

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Reviewed March 18, 2018

We haven't actually been yet, hoping it will be a good experience. previously stayed in Safwah towers during ramadhaan- the location was amazing as one just steps out and there is the haram. Plus this was really handy as my dad is legit wheelchair dependent. This time, we wanted a room with Kaa'ba view. so booked with Swissotel Al Maqam- premier twin room with Kaa'ba view. I emailed Swissotel, not the Al Maqam asking whether it will be accessible for wheelchair users- (not really holding out for much of a response). i was very pleasantly surprised that the Swissotel actually got back in touch and asked Swissotel Al Maqam to get in touch.

I received a call advising that it will probably be unsuitable for our needs as the bathroom might be a little tight if the room is not an "accessible room". i was sent images of both rooms to help decide.

I just want to say in Makkah where the hotels know that visitors have no choice and are willing to put with anything so do not offer much customer service. I was not expecting very much help form the hotel in regards to information, this is truly remarkable.
Just a side note and as a comparison of service- I requested info from Makkah millennium towers re- whether there is a bathtub or walk in shower (not wanting an accident by trying to bundle my dad in a tub, thinking about once in, how to get out) and I received an unhelpful and not very useful reply "you can check this at time of check-in, we cannot specify now". if not now, then when, just thinking that hmm maybe that would be a bit too late to have the details specified upon arrival in high season when all the rooms are fully booked. And especially if making a reservation for 23 nights.

I find reviews very helpful, and that is why I am leaving this one. It might be the deciding factor for a lot of you, who appreciate decent customer service.

Still to stay at the hotel yet, will defo leave a review after our stay iA
Thank you so much Baleegh Bokhari for helping with this. Looking forwadr to our stay :)

Date of stay: March 2018
  • Trip type: Travelled with family
    • Service
Thank serenax546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osama s, Guest Relations Manager at Swissotel Al Maqam Makkah, responded to this reviewResponded March 20, 2018

Dear Guest,

Thank you for providing us a detailed feedback of your booking experience. At Swissotel Al Maqam, we strive to provide superior quality service with the highest regards to luxury, safety and complete satisfaction.

We look forward to welcoming you at our hotel and hope that you enjoy your stay with us.

Regards,
Swissotel Al Maqam

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