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Al Marwa Rayhaan by Rotana-Makkah
Ranked #11 of 366 Hotels in Mecca
Certificate of Excellence
Reviewed 23 March 2012

Ibooked one king size bed and one twin bed rooms.
Unfortunatly they were in different floors this why I preferede tobe both twin beds but same floor BUT surprisingly one room wasw of 140 cm bed size and the other was 100 cm bed size despite they are the same price
Idid not fight or comment to avoid spoiling my umra but itis teesing and irritating !!
Another point is the restaurant , I can understand not to accept guests after 10.30 ( the closing time) but to drive them out !! Finish your breakfast quickly to close one host said !!

  • Stayed: March 2012, travelled with family
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Review collected in partnership with Easytobook.com
1  Thank adel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Dear Mr. Adel,

Thank you for taking the time to review our hotel

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan by Rotana

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely,

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (742)
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468 - 474 of 743 reviews

Reviewed 22 March 2012

The hotel al marwa rayhan is situated just few steps from the holy mosque. i stayed this hotel for four nights in the end of february,2012 with my family. nice hotel, very friendly staffs. the food was great at al al bayt restaurant specialy chicken masala. thanks for mr. hakim whose extra efforts made a memorable stay for us.

Room Tip: choose room kaba view not haram view
See more room tips
  • Stayed: February 2012, travelled with family
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6  Thank Babar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Dear Mr. Babar,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2012

I have stayed two nights (one night in room# 834 due to limited availability of Kaaba view and one night in Room 1118)at Al Marwa Rayhaan hotel. Excellent location and Kaaba view. Amazing breakfast buffet, wide variety covering almost all continent, best food in the city in term of taste and variety. special thanks to Mr. Ayman Zaki (Director of Front Desk). i have been so touched with the hospitality given to me by the team during my stay in this hotel and i will come here next Ramadan again ,in Shaa Allah. i also recommend it to all my friends.

  • Stayed: March 2012, travelled with family
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3  Thank byounis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Dear Mr Younis,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2012

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
1  Thank hisham a
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 March 2012

Although the hotel near AlHaram in Makkah, but to reach the Haram mosque need to use two complicated elevators and then to go cross a very busy mall. The hotel building is not designed as a hotel, its look like an offices building converted to a hotel.
Restaurants and food are good and shopping is easy as the whole hotel is over a male.
The furniture and rooms are less than average five star hotels and not maintained properly. Bathrooms are so small and old with many missing parts.
Communications facilities are good as they use VOIP telephones and WI-FI in the lobby with dissent price.
No hotel shuttle from and to the airport, but there is a car rental company outside the hotel with a very high prices (more than 100$ for 50 minutes airport journey). The staff is good and friendly with lake of experience in holes business.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Easytobook.com
1  Thank Faleh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Dear Mr. Faleh,

Thank you for taking the time to review our hotel

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan by Rotana.

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely,

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

The overall hotel is very convinent for families with small children, as many times my wife and myself had to come and go to the Haram. The elevators are also plenty so did not have to wait at salat times.

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
2  Thank Amin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Dear Mr. Amin,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2012

The first time i checked in the hotel was awsome harram view room was wow there is a loud ceiling speaker so when ever you wanna listen to the prayer or the friday prayer lecture in between the prayer time just turn on the loud speakers and listen

  • Stayed: March 2011
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3  Thank alaish87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded 21 April 2012

Dear Guest,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Mecca
#20 Best Value Hotel in Mecca
Price Range: $138 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Official Description (provided by the hotel):
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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