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All reviewsfood courtal baikone bedroom suitebin dawoodbreakfast staffharam viewexcellent servicefast foodrecommend this hotelexcellent locationbreakfast restaurantsmall kitchenettesame buildingshopping mallsuper marketspecial thanksrestaurant manager
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Reviewed March 31, 2018 via mobile

I just wanted to say thanks to all the staff at the Hilton Suites for my parents’ recent Umrah trip. The managers, restaurant (breakfast) and housekeeping staff were simply incredible. They made their stay so comfortable, treating them with the upmost respect and showing incredible kindness. My mother and father were overwhelmed by their standard of service and attention to detail. Special mention to Mr Tariq the general manager, housekeeping manager Mr Rahmitullah, Mr Mohammed Khalil for breakfast and Mr Amr Hussain.

Thanks so much for taking care of my parents, my father was so pleased. I simply had to write my first tripadvisor review.
We have had the pleasure of staying with the Hilton Suites before and wouldn’t dream of staying anywhere else in Makkah In future.

A perfect location together with the fastest lifts in town mean that it is easy to get to the Haram even during the busiest towns. Facilities are excellent (a decent gym is on site which is rare for Makkah Hotels) and the breakfast and food is freshly prepared and of a very good standard.

Thank you once again

Stayed: March 2018, travelled with family
Thank Umar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Suites_Makkah, Guest Relations Manager at Hilton Suites Makkah, responded to this reviewResponded April 1, 2018

Dear Respected Guest ,

Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.
It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.

Once again, thank you for your patronage and looking forward to welcoming you soon again.

Best Regards.

Reham Alsulami
Customer Relations – Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

I had stayed in Every 5 Star hotel in Makkah But Hilton Suites is exceptional and its breakfast is very very excellent. And It is very near to Al Haram . Staff is also very co operative . I suggest you to must stay in this hotel.

Stayed: March 2018, travelled with family
Thank Abdullah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Suites_Makkah, Guest Relations Manager at Hilton Suites Makkah, responded to this reviewResponded March 30, 2018

Dear Respected guest,

Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.

It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.



Once again, thank you for your patronage and looking forward to welcoming you soon again.


Best Regards.

Thuwiba Gazzaz.
Customer Relations – Front Office.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2018

This was out first time in this hotel, having previously stayed in the Zam Zam and Dar Al Ghufran; decided to try this one based on ease of access to the Haram and TA reviews. Stayed for 3 nights. The service on arrival was excellent and stayed that way throughout our stay. We were unable to check in early as no room was available – not an issue as we had arrived before the check-in time. We were, however, without asking offered a place to leave our luggage and the use of the washing facilities to enable us to go and do our Umrah, I cannot recall ever before being offered these facilities without having to ask – so, a good reception experience. When we did check in, we were upgraded to a partial Haram view room; this was appreciated. The room was very clean and everything was nice. The only “but” was that the room was fairly compact though it did have a separate seating area and the bathroom was tiny – not really big issues and not ones that bothered us terribly. The bathroom toiletries were nice – even my wife thought so and that does not happened very often with hotel toiletries. The breakfast offered was excellent and so was the service in the restaurant. In fact, I do not recall ever being asked so many times is everything was to our satisfaction. The Restaurant Manager (sorry – did not get your name) deserves a special mention as I do not think he could have done any more to make sure we were happy with the service – thanks.. As for practicalities, the access to the Haram was easy, though you do have to cross a road. What you do not have to do (as in the Zam Zam hotel) is take multiple lifts and then walk through a large shopping centre. Here, it was one lift and a short walk through the shopping centre, For Al Baik fans, there is one in the shopping centre below the hotel. There are also other food outlets (advice – avoid Jan Burger like the Plague – the burgers we received were atrocious). There is also a Bin Dawood store near the entrance to the hotel. Check out was very quick and again were asked how the stay had been. Overall, very happy to have stayed here. The excellent service more than made up for the smallish room. Based upon our experience, we would certainly recommend this hotel.

Room Tip: Higher Haram view rooms obviously have the best views.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Abrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Suites_Makkah, Guest Relations Manager at Hilton Suites Makkah, responded to this reviewResponded March 28, 2018

Dear Respected guest,

Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.

It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.


Once again, thank you for your patronage and looking forward to welcoming you soon again.


Best Regards.

Thuwiba Gazzaz.
Customer Relations – Front Office.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 22, 2018 via mobile

"Wonderful experience "
Fantastic hotel, stone throw from the haraam, service outstanding from check in to check out no complaints at all, room service top notch, breakfast was great plenty variety to choose from. We will definitely be staying here again soon إن شاء الله

Stayed: March 2018, travelled as a couple
Thank MBatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Suites_Makkah, Guest Relations Manager at Hilton Suites Makkah, responded to this reviewResponded March 23, 2018

Dear Respected guest,

Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.

It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.


Once again, thank you for your patronage and looking forward to welcoming you soon again.


Best Regards.

Thuwiba Gazzaz.
Customer Relations – Front Office.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2018 via mobile

Nice hotel good sized beds and rooms. Bit of a hiccup by trying to give us one smaller room than what we paid for. Couldn’t accommodate us even though we paid for triple room. Cleanliness not all that.

Stayed: March 2018, travelled with family
Thank mkamranadsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Suites_Makkah, Guest Relations Manager at Hilton Suites Makkah, responded to this reviewResponded March 23, 2018

Dear Respected guest,

Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.

While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time in the areas mentioned in our satisfaction and loyalty survey. Rest assured that your comments have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.

Once again, thank you for your patronage and looking forward to welcoming you soon again.


Best Regards.

Thuwiba Gazzaz.
Customer Relations – Front Office.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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