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All reviews great hotel with fantastic staff not hesitate to stay here again hotel restaurant business trip great place to stay comfortable beds room service jaime shuttle facilities lobby driver wifi taxis
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Reviewed October 30, 2018 via mobile

Brand new hotel with a super friendly staff. The room was very modern and bright. The check in was fast, friendly and attentive. My Diamond Hilton Honors status was well recognized (no upgrade but all the other benefits were made very clear). The breakfast was also great with plenty of choice and good quality, also super staff. You can’t go wrong staying here if you want to stay close to the airport !

Date of stay: October 2018
Trip type: Travelled with family
Thank neorower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Gerente at Hilton Garden Inn Bogota Airport, responded to this reviewResponded November 2, 2018

Thank you for taking a moment to rate your experience. We hope to welcome you back to our hotel in the future. Our goal is to make your stay better and brighter. If something is not the way you like it, just tell any team member and we will correct it. Guaranteed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 17, 2018

I have been to Bogota several times, this was first time only in transit to another Colombian city, arriving Bogata let, leaving early.

Booked the HGI Bogota airport based on past stays at these properties in the US.

This one is the best HGI I have visited.

Staff is professional, friendly and courteous.

Room was clean and very comfortable, mind you, property is new and does not show wear.

Breakfast buffet was good, better than other HGIs I have been to. Wait staff was prompt and courteous.

Free shuttle to and from airport, call hotel to check frequency.

Remember this is not a resort property, but for what it is, it's excellent.

Would not hesitate to stay here again.

Room tip: One bedroom suite is very nice.
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank BackSeatPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Gerente at Hilton Garden Inn Bogota Airport, responded to this reviewResponded October 19, 2018


Thank you for taking a moment to rate your experience. We hope to welcome you back to our hotel in the future. Our goal is to make your stay better and brighter. If something is not the way you like it, just tell any team member and we will correct it. Guaranteed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 23, 2018

I have stayed at this hotel frequently this year, and all i can say, is that some employees, deliver outstanding customer service. My allergies were acting out, and asked Jaime, if he could help me with a pharmacy to pick up my prescriptions, he was kind enough to have them delivered to the hotel for me.
Also, this gentleman is able to direct you some of the "wonderful" restaurants in Bogota.
Kudos to the management team, for having an employee that can provide this level of service!!!
I am looking forward to staying at the Hilton Garden Inn soon again!!!

Date of stay: August 2018
Thank DallasBenA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Gerente at Hilton Garden Inn Bogota Airport, responded to this reviewResponded September 25, 2018

Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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Reviewed September 19, 2018

I have had the opportunity to stay at this Hilton Garden Inn at least a half-dozen times in the last year (2018). The hotel is brand new and is extremely well maintained. The shuttle from the airport can run slow at times but is well worth the wait for the friendly staff and easy option. The restaurant is great and the breakfast is hearty.

But the rose here is the employees, and especially Nicolas. The customer service that Nicolas delivers is consistently above-and-beyond. When I walk in and recognize him at the desk, I know that I am going to have a good experience. And more incredibly, he recognizes me, which speaks to the amount of attention he pays to his customers. I certainly have a lot more to do with my Spanish studies, so his English ability is invaluable. He takes his time and thoroughly makes sure that I am taken care of and all my questions are answered. Of my years of staying with Hiltons, Nicolas is easily the best person I have ever worked with.

Hilton Garden Inn is easily a 10/10 hotel. Considering Nicolas, this property is a 12/10.

Room tip: They have a limited number of balcony rooms
Date of stay: September 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanDavidO38, General Manager at Hilton Garden Inn Bogota Airport, responded to this reviewResponded September 21, 2018


Thank you for taking a moment to rate your experience and recognized our workers. We hope to welcome you to our hotel in the future. Our goal is to make your stay better and brighter. If something is not the way you like it, just tell any team member and we will correct it. Guaranteed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2018

A top notch facility. The best decor and amenities of any similar (hilton garden inn) that I have stayed throughout the world. Restaurant served excellent food. The courtesy airport shuttle was a nice amenity.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank m8178o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton G, Gerente at Hilton Garden Inn Bogota Airport, responded to this reviewResponded September 19, 2018

Thank you for taking a moment to rate your experience. We hope to welcome you back to our hotel in the future. Our goal is to make your stay better and brighter. If something is not the way you like it, just tell any team member and we will correct it. Guaranteed

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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