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1,520
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All reviews close to the airport shuttle service great hotel el dorado airport free shuttle short stay bogota airport breakfast buffet comfortable stay business center late check room service comfortable room junior suite business trip the hotel staff excellent stay
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Reviewed 3 weeks ago

My stay at the hotel was great. Check in was easy, the rooms were exceptionally clean and comfortable, and any questions I had were promptly answered. I couldn't have asked for a more pleasant experience.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Christy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maira alexandra p, Guest Relations Manager at GHL Hotel Capital, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado Huésped ;

Es muy valioso para nosotros conocer cómo fue su experiencia en el Hotel durante su estadía, por ello agradecemos el que por medio de esta encuesta usted nos ayude a evaluar nuestros servicios, ya que de esa forma sabemos en qué debemos mejorar para seguir siendo su elección y para que se sienta completamente a gusto con nosotros. Esperamos regrese pronto

Cordialmente,

Maira Alexandra Piza C
Coordinadora de Calidad
maira.piza@ghlhoteles.com


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Reviewed 4 weeks ago

Great hotel. The room was spacious. The staff was really friendly. They were really attentive. Beds are great and it has a great location. Staff speak English, Spanish and some of the bellhops can speak some mandarin.You can grab a white cap just outside the hotel. Very safe place. Thanks!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Lina Marcela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maira alexandra p, Guest Relations Manager at GHL Hotel Capital, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado Huésped ;

Muchas gracias por diligenciar esta encuesta y por hacernos saber cómo percibe nuestros servicios, es muy importante para nosotros conocer su experiencia en el Hotel para saber cómo mejorarla y así seguir superando sus expectativas. Esperamos su pronto regreso.

Cordialmente,

Maira Alexandra Piza C
Coordinadora de Calidad
maira.piza@ghlhoteles.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I must wait a long time for chech out, too long time and Internet is no good.It is no normal, I don t find normal to have this service thank for make necessary for a good stay because i want go another time if it s better

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MONACO01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maira alexandra p, Guest Relations Manager at GHL Hotel Capital, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado Huesped ;

Lamentamos no poder haber cumplido con sus expectativas, quisiéramos conocer más a fondo acerca de los problemas que tuvo durante su estadía para poder tomar los correctivos necesarios y al mismo tiempo poderle ofrecer una explicación.

Cordialmente,

Maira Alexandra Piza C
Coordinadora de Calidad
maira.piza@ghlhoteles.com

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Reviewed 4 weeks ago

Do not reccomend. Other options on same street much better. Old rooms, loud air conditioner (portable), balloon pillows, rough towels, no hot water, dirty brown water in shower and sink, no iron in room, shuttle service not run well. Team at the airport do not take their job seriously.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Camper52628022046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maira alexandra p, Guest Relations Manager at GHL Hotel Capital, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado Huésped ;

Lamentamos que haya presentado este tipo de situaciones durante su estadía,para nosotros es frustante recibir este tipo de comentarios cuando nuestra mayor prioridad son ustedes, Esperamos tener la oportunidad de atenderlo nuevamente para resarcir estas situaciones . Agradecemos que se haya tomado el tiempo de calificar nuestro servicio , esperamos atenderlo nuevamente y así resarcir esta situación.

Gracias por su atención.

Cordialmente,

Maira Alexandra Piza C
Coordinadora de Calidad
maira.piza@ghlhoteles.com


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Reviewed November 6, 2018

I stayed here for 5 days for a business trip. The location was in a quiet, safe neighborhood near a few nice restaurants and convenience stores. The rooms are clean and modern, and HD satellite TV is available in the rooms as well as complimentary wi-fi. Room service meal was also tasty and prompt, and the staff were always very friendly.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 898MDG89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maira alexandra p, Guest Relations Manager at GHL Hotel Capital, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado Huésped ;

Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
Saludos cordiales


Cordialmente,

Maira Alexandra Piza C
Coordinadora de Calidad
maira.piza@ghlhoteles.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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