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Reviewed October 20, 2019

I have read most of the reviews, some overly harsh, some a bit suss of being too good. As an experienced traveller and TripAdvisor, and having been to Vanuatu 4 times, I will try and give a fair and honest review. We stayed at the Tropicana for 12 nights.

My main tip for Vanuatu: You get what you pay for. If you want 5 Star you have to pay a lot for it. The Tropicana is middle of the road. Not the worse, not the best. But, it is value for your money.

Pros: 1. The staff were fantastic. When we needed things fixed in the room (you will need things fixed), they were onto it straight away. The staff were friendly, accommodating as best they could, and provided a well cared for stay.

2. Location was fantastic. Short walk to supermarket, low cost for local bus into town or to beach. Only 5-10min into town by bus. The resort is on the lagoon. It flows well, and is a beautiful backdrop with a local village the other side. I didn't want to swim in the lagoon because of the hundreds of starfish, but the locals swam in it. Other resort visitors used the canoes everyday and loved it.

3. Room 7 beachfront balcony was fantastic. Well ventilated, light, airy. Small kitchen meant that we could cook our own meals. 2 burner benchtop, no oven. Small fridge but ample.

4. Sunsets/Nighttime. It was really relaxing each night. Not many people there, so sometimes we had the restaurant to ourselves at night and watched the sunset with cocktails. This was magic. See some of my photos.

Cons: 1. Room was a bit rough in places. The mattress was terrible. I could feel each spring jab me as I rolled over and creaked. I had to fix a few things myself, such as kitchen drawer fell apart, and the bathroom door was falling apart. Workmanship is poor such as paintwork and kitchen, but, it was fine. It is a developing country. Some things you just have to roll with. The aircon broke once, but they fixed it immediately and was fantastic for the rest of the stay. We had no toaster, so they gave us one straight away.

2. Expensive to eat. The restaurant can be expensive to eat each day. But, all of Vanuatu is expensive. Breakfast is fine, but lunch and dinner were too much for us each day. The cheapest was a pub steak and chips for about $22 AU. However, all our meals were really nice. This is why we cooked as much as possible. The service is very slow, and you may only get asked once if you want a drink. But, again, you just need to relax and take in the amazing scenery (see photos). It is a very quiet restaurant, so limited staff, hence the long waits for food etc. They were often out of things on the menu. The 3 times I ordered coffee, they had to use instant coffee for my espresso!

3. Mosquitos were a bit annoying, so we just used repellant each night and day. We also burnt some coils on the balcony to help.

OVERALL: Despite some of the negatives, we would love to stay at the Tropicanna again. The staff were great, the location was great, the accommodation cost was fair, hotel room was worth it (Beachfront view). Hence the 'Very good' rating.

Room tip: Beachfront balcony Rm7. Can be noisy if party in dinning. Otherwise best view in resort.
Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank 950lucask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2019

We had a wonderful stay at this beautiful resort. The room was airy, clean and comfortable, with a balcony overlooking the lagoon. Access to the township of Port Vila was so easy, with a bus stop not far from the driveway. The staff were wonderful and always keen to help. Meals in the restaurant were freshly made to order and delicious, - they were the healthiest breakfasts we had eaten in a long while!! We will definitely return. The only downside was slow internet speed making it difficult to upload the amazing photographs taken. Looking forward to our next visit.

Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank AABC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2019

Enjoyed our last night in Vanuatu at his beautiful resort.
Great setting by the lagoon, quiet and away from town. Nice place to stay if you are looking to unwind in Port Vila, inconvenient if you want to make several trips to explore the town.
Staff were very friendly from the beginning and went out of their way to make our stay comfortable. Restaurant food was good (not great). Rooms were very spacious with balconies. Rooms had an AC which was a blessing.
Overall would definitely recommend.

Room tip: Get a room on the first floor so you have a balcony overlooking the lagoon.
Date of stay: April 2019
    • Value
    • Location
    • Service
Thank greg_wanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 10, 2019

Amazing stay at Tropicana, special thanks to Peter, the manager, for his precious help & kindness!
Beautiful, authentic decoration; amazing view on the river, quiet place; a kind staff, always here to help !

Date of stay: June 2019
    • Location
    • Sleep Quality
    • Service
Thank julieala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 28, 2019 via mobile

We were extreamly happy with the resort and will be staying again in October this year, this is the third time my family have stayed at the troppicanna and been pleased with staff , room, bathroom facilities and the restaurant, where we had breakfast each day. We stayed here at a very difficult time for my family, loseing their father/husband and felt we were looked after very well even while we were grieving . Would be happy to stay here anytime and would recommend it to others who like a relaxing holiday ,where they can do some cooking for themselves or enjoy the restaurant on the water.

Thank you to all staff and owners who made a difficult time easy,and hope to be back for a week or more in October.

Always well looked after in Vanuatu very kind and thoughtful people

Mr Dennis (kyneton Victoria).

Date of stay: July 2019
Trip type: Travelled with family
Thank jenny h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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