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Reviewed January 21, 2020

Booked via Airbnb, no hassle, the person on duty was there waiting for us despite our very late arrival. The main house has backpacker style rooms while we stayed up the hill in the bungalow. Well equipped, clean, cozy, sleeps 5, nice terrace with ocean views. Great efficient service, the gas canister emptied during our stay, was changed quickly, internet went crap at some stage, they set up an alternative connection on the day with a note of apology on the table. Included is a nice breakfast with fresh fruit platter and bun from the local bakery. Well located within 10 minute walk of the nearest beach. Collective minivan cabs run on the road just outside very minute or so to take you pretty much everywhere you want on the island. And all the staff was really nice and helpful. Highly recommended for a stay off the beaten path.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank WoburnExpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Treetops_Vanuatu, Manager at Treetops Boutique Hotel & Bungalows, responded to this reviewResponded January 23, 2020

Thank you for your well thought, kind & honest review Gueris. It was great to have you with us. You and your family were considerate and understanding people to have dealt with the unfortunate inconveniences that occurred during your stay. Your words are much appreciated.

Thanks again, and best to you and your family.

-Treetops Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 19, 2019

I loved staying here. The complimentary breakfast is well worth it. The beds are SO comfortable. They are the most comfortable beds out of everywhere I've stayed in Vanuatu so far. The wifi was down one night, but the next it was strong enough for me to stream movies while in my room. The atmosphere is quiet, with not many people staying here. The bathrooms were also extremely clean. There is also complimentary shampoo, which helps. I didnt see ANY insects in the bathrooms while I was there, which is almost unheard of for Vanuatu, especially after rain.

Date of stay: November 2019
Trip type: Travelled solo
Thank Ettigirb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 11, 2017

The woman is nice but the manager is the worst ever...
He is yelling at customer and threaten you.
The place is dirty, with big spider, no sink to brush your teeth, no light in the toilet or door to the shower, poor room quality... and it's just a sum up !
It's way to expensive for this poor experience.
Do go there !!!!

Room tip: Even if you choose you end up in a closet
Date of stay: February 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank CarolineRasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Treetops_Vanuatu, Owner at Treetops Boutique Hotel & Bungalows, responded to this reviewResponded January 24, 2020

Sorry readers, but this Treetops Lodge does not exist. The comments are dated 3 years ago after Treetops Lodge had been wrecked by a catastrophic cyclone (the worst ever recorded in the South Pacific to that date). It was temporarily occupied and operated by people provisionally residing there, their home having also been severely damaged by the cyclone.

Since that time Treetops Lodge have been repaired and fully renovated and the professional new staff is looking after guest to their full satisfaction.

The owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 13, 2013

My 3rd time, staying at Treetops. My husband's first. With hubby paying this time, I chose the slightly more expensive rock&timber bungalow for us. It's at the top of the path, truly in the tree tops, with a glimpse of Erakor Lagoon from its front deck. You know you're on holidays the moment you enter the room. This is no Best Western. It's cosy, rustic. I just love this place. First night, there's an unexpected celebratory dinner down on the main deck where we met several other guests. Fabulous bunch. Organised a trip with one of the couples for the next day, then slowly climbed up the path to our little nook.
I've always made friends at Treetops. It's that sort of place. Breakfast is on the owner's-house deck. French-inspired breads and tropical fruits. Yumm. Friendly staff, happy tourists. Very happy husband - he rather liked our bathtub with its own view of, guess what, tree tops. Now to plan my 4th stay.

Room tip: Rooms in the main building are good if you're travelling solo, or you like the buzz of people sharing the large veranda. I stayed here the other times, and shared a bathroom with the couple in the next room. So inexpensive as well. The top private bungalow is great for a romantic get-away.
Date of stay: July 2013
  • Trip type: Travelled as a couple
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2  Thank Susybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 3, 2013

I know that you aren't supposed to complain about cheap lodging.....but when you have a toilet that has problems with the tank filling....when cockroaches scatter when you turn on the bathroom light.....when your feet turn black walking across the bedroom floor....when the AC doesn't run cooler than 23C....when the dining chairs tilt and wobble....when the WiFi runs so slow you aren't sure if it's down or not....when you learn the property had a break-in recently....when springs are coming through the mattress.....maybe it is time to stay elsewhere. At least breakfast was good.

Room tip: Bring cleaning supplies. I'm not kidding.
Date of stay: July 2013
  • Trip type: Travelled solo
    • Value
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8  Thank Phillyjanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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