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32 - 37 of 624 reviews
Reviewed January 28, 2018

Yes this isn't a flash resort but it doesn't pretend to be one either.
It's a great little place to stay with very friendly staff.
It would be nice, however, if the managers who are often present took the time to say hello. We were there six days and were never acknowledged.
Breakfast isn't enormous but adequate.
Room was well maintained.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 7, 2018

The previous managers, Audrey and Greg left in August last year and coming back you can certainly see the difference. The care and attention to detail and customer service is seriously lacking. What was a lovely place to stay and eat and drink is no more.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank kiwi10Nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 5, 2018 via mobile

Sunset Bungalows is a 2-3 star resort and is not value for the price paid. Dark Room, Air conditioning does not work properly, food is 50/50 at best, line is crap and mattress needs replacing, towels smell funny. Not a nice experience. If all bedding and towels were replaced this would be a much better location. Local staff are lovely which makes it difficult to give a 1 star but that's what I feel it deserves at this price. Stayed in a waterfront bungalow.

Date of stay: January 2018
Trip type: Travelled as a couple
3  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 3, 2018 via mobile

My husband and I just returned from a trip to Vanuatu and were supposed to stay at sunset for 4 days from 27 December till 31st. It was so bad and so depressing that we checked out after 2 days and went to coco beach resort. To start with there was a massive confusion over booking and rates despite having exchanged several emails before coming, this took half an hour to sort out when we reached the resort (it’s not a proper resort by the way). Anyway things happen and it got sorted so we let that go, no big deal.
Now the room was Ok but everything felt dirty. Balcony overlooked lagoon which was overwater and you cannot swim as there is no approach to the water. Just look at it if it looks pretty. The room smelled and there were insects everywhere in the room, on the tea coffee service table, bedside tables, coffee table- everywhere.
The swimming pool was dirty for the 2 days we were there and we were told the guy was supposed to come and clean it but didn’t turn up so he is being called. I think the day we left it got sorted but not sure.
No drinking water in the room and bare minimum toiletries in the bathroom.
The biggest turn off was the place itself, other than going to the restaurant and sitting in your room there was absolutely nothing you can do there. It’s bungalow after another in a straight line and few step to the restaurant.
We had dinner the first night at the restaurant and my steak was dry and over cooked. For the price it was terrible. The next day we hired a car and were out the whole day as we didn’t want to stay inside. That night tired we decided to order food in room. Placed an order for chicken wings and garlic bread with hummus from the very limited room service menu that has only snacks. After 10 minutes we got a call that they are out of chicken wings, we then changed it to a sandwich. When the food arrived the garlic bread was on its own. No explanation. When I called to enquire about the hummus that was to accompany it as per the menu I was told they were out of chick peas and so no hummus. That’s it!!
The staff was nice and courteous but clueless. I felt sorry for them. All through our stay never saw anyone resembling a manager even though the Chinese resort owners we always seen hovering around the reception area no one approached us to ask us how we were getting on and if we had problems or apologise about the pool- we had let the reception staff know that we are unhappy with the services and the pool not workable and will be checking out early. However nobody from the management cared. The customer service was next to none.
Last leg of our stay we stayed at cocomo resort almost next to it for 3 days and it was fabulous. No complaints whatsoever- so better I stay elsewhere than waste time here.
I travel a lot and having been a part of the hospitality business myself always try and let go of minor things but this was beyond hopeless.
Never again!!

Date of stay: December 2017
Trip type: Travelled as a couple
5  Thank hinz_Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 2, 2018 via mobile

We were booked to stay at Sunset Bungalows for six nights. We reluctantly stayed for three nights whilst we sourced alternative accommodation.

The Sunset Bungalows website and advertising in its rooms clearly states the following :

‘A pool with a waterfall to swim in and relax by’ the reality is :
‘ a dirty pool with the pump not working, a slimy fake waterfall , rotten wooden loungers x 4 with ripped old dirty cushions’

‘Enjoy snorkeling in the lagoon - gear provided’ the reality is:

‘ no snorkeling allowed in the lagoon’

Aside from this false advertising other aspects of the accommodation were also highly unsuitable. This included:

No hot water for showering

Dark room with poor lighting

Stained and dusty mosquito canopy over the bed

Towel rail fell off the wall after 1 night

Uncomfortable outdoor seating

Thin and worn bedding

Springs poking through the mattress

Dining room set for two places every day even though we were a group of four and no attempt made to move furniture for us .

The staff were very friendly and the food lovely - this review is no reflection on these people

The male manager was unhelpful, rude and arrogant when we came to him with our concerns - in fact it was only with great reluctance that he fronted up, initially he kept sending the young receptionist back to us while he hid around the corner - a totally unprofessional and unacceptable way to treat your guests

Date of stay: December 2017
Trip type: Travelled as a couple
4  Thank TLG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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