All was well at the resort until the final morning when we had to get to the airport. We paid them ahead of time for transport to the airport. The morning they were supposed to drive us there, we waited and waited in the rain in the wee hours of the morning for almost an hour and no transport showed up. Finally we asked the "security guard" to call someone to find out what was going on. Come to find out, their van had broken down so they were unable to get there. Ummm..why didnt anyone call to tell us? We finally managed to get a bus to the airport ( paid our of our own pocket) and made it to our flight just in time.
Now. We have attempted to get our money back from this place to no avail. We have sent more than one email explaining that we have given you money for transport that didnt show up, then we had to pay for a bus on top of it! Nothing from them and it has been three months since we got back. How disappointing. GIVE US OUR MONEY BACK!More
- Free parking
- Room service