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Reviewed July 1, 2017

A great place to stay for an extended time (in June 2017) above the usual one week in a resort. Jacinta really did look after us and gave us a lovely clean, tidy room to come home to each day. We could cook whenever we wanted but also had the Holiday Inn opposite for a visit to a restaurant. Also very handy place to pick up a taxi or one of the ubiquitous mini buses to travel into town. Recommended for families. Our laundry and breakfast were included in our deal.

Room tip: We found for the two of us the single room studio was very adequate
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Cleanliness
    • Service
Thank alistairwatt2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Quest Apartments, responded to this reviewResponded July 3, 2017

Hi Alistair,

Thank you for the lovely review.Hope to see you back again one day.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2016

When we booked our Quest stay on-line, any questions we had were answered straight away by return emails. However from the time of booking and arriving the managers had changed hands, with Allan and Maggie moving on. Our accommodation was the standard rooms and everything was neat, tidy and clean. The only disappointment was the dated kitchen equipment which certainly needs upgrading and the fact there were no storage containers which does not help when you return with the groceries. On the plus side, the resident staff member Jacinta and day worker Emily were extremely helpful. The location is perfect - quiet and handy to town with no problem getting a bus or taxi. Quest also has 2 relatively new hire cars available on site at vg rates and we took one out for the day. Would certainly stay there again.

Room tip: The garden view rooms were basic, but still had water views of the nearby lagoon. The whole setting is very quiet and beautifully kept
Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 10, 2016

The owner "forgot' to arrange transfers for us. Despite email confirmation, he forgot, never apologised, feedback we were given was he forgot as he was busy arranging his own holiday to Aus at the time. Luckily we had been to Vanuatu before but if it was somebdy else, they would have been stranded at a foreign airport with no idea what to do or where to go. A very poor show indeed. Air conditioner didnt work, extractor fan in bathroom was like a jet engine going off, no headboard so when you sat up at night and leaned on the wall, the wall stayed where it was and the bed moved forward! Pillows were horrible. No GF breakfast provided despite me asking for this. Just a simple GF cereal would have been nice. We were were there for two days, breakfast (for my husband ie. two slices of bread and jam) was only provided for the first morning. Stocks were not replenished for day 2. I realise this is budget accommodation but it was just absolutely awful.

Room tip: Our room was awful....surely all others must be too. Rather stay elsewhere
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Lydia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestPortVila, Owner at Quest Apartments, responded to this reviewResponded January 12, 2016

Hi Lydia and thank you for your review. In response to your comments I would like to clarify a few errors:

You arrived the day after myself and my family all flew out to Australia for 12 days holiday.
Our ni-vanuatu staff are very kind and helpful, but English is their second language.
They are also quite sensitive and do not respond well to being yelled at, fortunately we have experienced few of these, maybe 1 in a 100.

Originally you did email me and asked for transfers from Airport to Quest, which was organised and an email with instructions was sent to you prior to your arrival.
Unfortunately you did not go to the Atmosphere Tour desk counter at the airport as advised.
You also did not print and bring a copy of your reservation which had our phone number for you to phone for assistance.
You commented about the air conditioner. This does work well, unfortunately you played with the settings and turned off chill mode and onto fan only. You did not ask our staff for assistance.

The bed is on wheels for cleaning purposes and may move. There are stoppers under the wheels at the end of the bed. Thank you for your comment, I will ensure stoppers are placed at the top now to prevent any movement.
We do not supply Gluten Free breakfasts as most food intolerant guests buy their own special foods if required.
We provide a simple but adequate breakfast of cereals, milk, bread, butter, jam, fruit juice, tea and coffee. The units have self catering facilities if guests want to cook for themselves.
The provisions were not replenished as we actually gave you 4 days worth of supplies.
This is our standard long stay (more than one night) provisions. Your stay was 2 days.

We try to cater for all types of traveller, providing low cost budget series apartments to more expensive premier apartments. Our rooms vary in price from $75pn to $200pn and I'm sorry the budget studio room that you booked did not live up to your expectations.

many thanks
Allan and Maggie

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Reviewed December 13, 2015

When I think of Quest I think of that famous Tina Turner song - "Simply the best!". I stayed at Quest in 2015 and it was: great value for money (very important for this traveller); great facilities; close to town; very clean and safe; and most importantly, the Quest team were helpful friendly and fun. I loved happy hour and that view - can't get any better, Do youself a favour, when next in Vanuatu, stay at a Quest and in addition to a great place support the local economy - the owners live in Vanuatu and employ locals! I will be returning in February and can't wait.

Date of stay: May 2015
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank timefortravel111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 29, 2015 via mobile

After staying at Quest apts for 3 weeks, we couldn't imagine how there could be any bad reviews!! We enjoyed our stay so much, we will definitely stay at Quest again if we ever get the opportunity to return to Vanuatu!! First, the little touch of fresh flowers displayed all through the apartment at arrival was so welcoming and a reflection of the love and care of Allan and Maggie's hearts! Our 1 bedroom was so bright and CLEAN with the cutest little kitchen which has everything you need and if not, just ask Allan or Maggie or Jacinta who is also ready to assist in any way!!! We prepared almost every meal there, as we are missionaries and are very careful with our finances! Every morning my husband and I would look forward to having our coffee out on our veranda which was my personal favorite, with our own little yard surrounded by beautiful flowers, overlooking the golf course and lagoon and...Oh, how we enjoyed those fantastic trade winds!! We would choose that any day over a standard hotel room no matter how nice!! We loved the location because it was so peaceful and quiet, away from all the hustle and bustle, yet just a short (150 vat) bus ride to town. It was also nice visiting with everyone at the "gathering time" that Allan and Maggie host each night down by the pool. On wed nights they have a specialty food night...Allan gets to practice some of his recipes!! My husband really enjoyed the "spicy prawn" night...too much to eat but delicious! If you are looking for a 5 star hotel, this may not be for you but if you're looking for a clean, friendly, safe home away from home, this is it!
Thank you Allan, Maggie, Daniel, Jacinta, Emily and everyone there for making our visit so relaxing, enjoyable and safe!! Ps...Rick said, "thank you Daniel for helping with the Cross!" Blessings!!

Date of stay: October 2015
Trip type: Travelled as a couple
Thank Maps536270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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