Sadly I have to agree with several of the other reviews - the entrance to this hotel gives the impression of 4* hotel but the room had seen better days, it smelled of stale tobacco, the bathroom had seen far better days (all the pipes leaked so the floor flooded, the bath was black from years of scrubbing it, the bin was dirty, the shampoo sachet was already used...). The management were extremely rude - trying to tell me that their visa machine didn't work and trying to send me to get cash from an ATM - it was 10.30pm and I had just arrived from a 12hr train journey from Luxor so I refused, saying I would pay in the morning. They made me give whatever cash I had as a deposit and told me I could pay with a card the following morning and have my cash back. They did not honour this agreement. For reference I paid $80 for one night for a single room.
The breakfast was not that great, but there was a super friendly omelette chef who also made me some special fuul. He was lovely. Also the charming bell man carried my bags down the road to another hotel that I decided to stay at because this one was such bad service. He was also lovely and could see that I was unhappy (to say the least). And the person who brought me some room service was also warm and friendly. It is only the management who don't seem to care about their guests.
The Flamenco round the corner is much better value, infinitely cleaner with brand new bathrooms, although the management are not especially polite there either and increased the price I had agreed over the phone. This seems to be a feature of hotels in Egypt sadly.
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- Also Known As:
- Om Kolthoom Hotel And Tower