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All reviews red team the royal club lounge special thanks front office team kids area indoor pool ring road upon check in room dining lebanese restaurant amazing hotel nice stay professional staff close to the airport business trip enjoyed my stay hotels in cairo
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Reviewed July 26, 2016

This hotel has good location and excellent décor and facilities. The cleanliness is at highest level. The room was specious with large bathroom area with wardrobe facilities. The bed was comfortable. My room was overlooking pool area which was nice. The breakfast has large quality spread. Staff is very cooperative and helpful. Improvement in English language understanding within staff could further improve service level. Overall great hospitality experience in Cairo.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank gdbhinge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalMaximKempinski, Manager at Royal Maxim Palace Kempinski, responded to this reviewResponded September 14, 2016

Dear Gdbhinge,

Thank you for taking the time to review your stay with us. I am very pleased to read that we were able to create a memorable experience for you.

I appreciate your detailed positive feedback about our hotel’s services and facilities. We do take pride in catering to our guests’ needs the best way we can and take all our guests’ feedback constructively. We have taken note of your comment, please be rest assured that our team is continuously undergoing extensive training sessions to illuminate language barrier & further improve their service quality.

The entire team look forward to having you again at our Palace in the near future.

Kind regards,
Royal Maxim Palace Kempinski Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2016 via mobile

We had a perfect reservation experience with Mohamed El Masry, timely feedback and the exactly right recommendations.
Thank you Mohamed for a very professional dealing, and the best first impression to this great venue
Will defintely come back and hope the coming experience is as good as this one

Magdy ELRidy

Date of stay: July 2016
Trip type: Travelled with family
Thank melridy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalMaximKempinski, Manager at Royal Maxim Palace Kempinski, responded to this reviewResponded September 14, 2016

Dear Mr. ElRidy,

Thank you for taking the time to share your positive feedback about our staff members & hotel services. It is a great pleasure to read that we were able to create a memorable experience for you.

Your generous comments have been conveyed to the team, which serves as a further source of inspiration & motivation to continue catering to our guests’ needs and creating more memorable experiences.

The entire team look forward to having you again at our Palace in the near future.

Kind regards,
Royal Maxim Palace Kempinski Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2016 via mobile

I strongly recommend this hotel for you, unless you like the nile view and the down town area. It is in the fifth settlement area, near malls and ninery street. I like it and like thier breakfast. The service is great. It is one of my prefered hotels in cairo.

Date of stay: May 2016
Trip type: Travelled with friends
Thank sulaiman2030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalMaximKempinski, Manager at Royal Maxim Palace Kempinski, responded to this reviewResponded September 14, 2016

Dear Sa S,

Thank you for taking the time to share your positive feedback about our staff members & hotel services. It is a great pleasure to read that we were able to create a memorable experience for you.

Your generous comments have been conveyed to the team, which serves as a further source of inspiration & motivation to continue catering to our guests’ needs and creating more memorable experiences.

The entire team look forward to having you again at our Palace in the near future.

Kind regards,
Royal Maxim Palace Kempinski Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2016 via mobile

I get to spend a real genuine stay in that place every time, just about to be my first preference for a stay in Cairo. Hospitality core is present in all aspects from reception to house keeping and availability of proper amenities and buffets. Staff is friendly and location is perfect for those not interested in old downtown, accessibility is very convenient though.

Date of stay: July 2016
Trip type: Travelled on business
Thank Alaa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalMaximKempinski, Manager at Royal Maxim Palace Kempinski, responded to this reviewResponded September 14, 2016

Dear Alaa B,

Thank you for taking the time to share your positive feedback about our staff members & hotel services. It is a great pleasure to read that we were able to create a memorable experience for you.

Your generous comments have been conveyed to the team, which serves as a further source of inspiration & motivation to continue catering to our guests’ needs and creating more memorable experiences.

The entire team look forward to having you again at our Palace in the near future.

Kind regards,
Royal Maxim Palace Kempinski Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 16, 2016

Checked in in less than 10 minutes, room was big, bathroom was very big - it was clean and comfortable.. We had direct view of the pool and plenty of amenities in the room. Spa was great, both indoor pool and jacuzzi were very relaxing. We had dinner at the Chinese restaurant Yana... Delicious but a little on the expensive side. It was my husband's birthday so I ordered a birthday cake and it was delivered with no problem (A big chocolate mousse cake we couldn't even finish). Breakfast was great...full of options. Overall, the stay was lovely and I'll be coming back.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Nadine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalMaximKempinski, Manager at Royal Maxim Palace Kempinski, responded to this reviewResponded August 15, 2016

Dear Nadine T,

Thank you for taking the time to share your positive feedback about our staff members & hotel services. It is a great pleasure to read that we were able to create a memorable experience for you.

Your generous comments have been conveyed to the team, which serves as a further source of inspiration & motivation to continue catering to our guests’ needs and creating more memorable experiences.

The entire team look forward to having you again at our Palace in the near future.

Kindest regards,
Royal Maxim Palace Kempinski Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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