Our holiday didnt start well given that our luggage for our 7 day break didn't join us until day 5 and I ate something in the Asian restruant on day 2 that made me pretty ill during the night and following day!
BUT food problem apart, the way in which every single member of the team at this resort tried to make our stay perfect was wonderful. The concierge team tried heroically to retrieve our luggage which had been lost in Cairo between BMI and Egypt Air(the airlines were worse than useless). A special mention must go to Mohamed and Ahmed who spent ages faxing, calling even visiting Luxor airport to look for our cases. When the luggage was eventually found and the airline left a message to say 'come get it' Ahmed got the hotel bus to take us there, filled in the appropriate forms and then got a hotel car to take us back. There was no request for payment or charge just a genuine desire to help...again unbelievable service.
Being without any clothes etc for 4 days could have been even more stressful but for for this great team. The Spa was a wonderful oasis and run by Kelly who was so kind and on hearing our plight immediately let my wife borrow some of her clothes and even lent me a couple of her partners tea shirts! This was so thoughtful and I guess typical of the desire of the whole team here to make their guests stay as comfortable and memorable as possible. Joanne who works as a therapist in the spa was also brilliant and both myself and my wife thoroughly enjoyed our treatments.
If you are considering visiting Luxor I would absolutely recommend this resort.
- Official Description (provided by the hotel):
- If you desire to visit Luxor, you will find Hilton Luxor Resort & Spa the ideal base from which to explore the rich and ancient culture of the Nile Valley. Situated on the east bank, you can enjoy glorious, unobstructed views of the river Nile from our unique, water's edge location, with the largest waterfront on the Nile. Luxor is the site of ancient Thebes, and has a legendary reputation as the world’s finest open air museum, with an unparalleled range of historic monuments. The Temple of Karnak and Valley of Kings are on our doorstep. Our newly renovated resort & spa offers the ultimate in luxury, unparalleled in Luxor. Lounge in one of our five stylish bars, perhaps smoking a shisha pipe while gazing at the Nile. Sample the finest in Egyptian, Eastern and international cuisine in one of our three restaurants Rosetta, Olives and Silk road. Hilton Luxor boasts a World Class Spa covering an area of 1,150 m², including a beautiful garden, a 160 m2 Spa Infinity Pool, and 12 individual treatment rooms. Our palatial Karnak ballroom is the most contemporary and cutting-edge Nile Valley venue for corporate events and celebrations.You will find the attention to service as immaculate as the hotel’s contemporary Arabic design, At Hilton Luxor our highly trained and dedicated staff will make you feel like a Pharaoh during your Egypt holiday. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Luxor Hotel Luxor
- Hilton Luxor Resort And Spa
- Luxor Hilton