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Reviewed December 1, 2017

The hotels location is in Kilimani and amenities are easily accessible while CBD is not far.
on checking in, first impression is how warm and friendly staff are; always ready to assist with any requests that you have.
Though the hotel is smaller compared to major hotels in Nairobi, they have really done a good job on the finishing which have an elegant feel from flooring to paint. The rooms are quite spacious compared to other hotels, beds are comfortable and the place is always clean.
Wifi is available with good speeds, only once did it have an issue but the IT manager was quick to fix the issue.
Their meals are very delicious, breakfast is buffet style and I enjoyed their small pizza slices and lollipop chicken that was served, kudos to the chef.
All in all, wonderful hotel and would definitely recommend to anyone looking for a luxurious hotel within Nairobi.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
1  Thank Bus_Traveller254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImathiuK, Ecommerce Manager at The Monarch Hotel, responded to this reviewResponded December 4, 2017

Dear Bus_Traveller254,

Greetings from The Monarch Hotel.

Thank you for taking time to provide such an elaborate insight into your experience at Monarch Hotel. Each and every piece of information we receive from our guests is of utmost importance because, for us, nothing has priority over client satisfaction.

With that said, I am pleased that you enjoyed all aspects of your stay from location, facilities, rooms, food and even the internet. Our staff as well are delighted with your compliments as they do take pride in catering to all our guests’ needs.

I do hope you shall be continue to choose The Monarch Hotel as your preferred accommodation provider. We are continuously improving and I therefore guarantee you of an even better experience the next time you pass by.

Thank you.

Regards,
Imathiu K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2017

Simple and clean hotel. Friendly staff. beautiful garden to sit and read.There is no noise since it is located outside the business district of Nairobi. All in all Monarch Hotel Nairobi is one of the best and clean hotels in Nairobi, Kenya.

Room Tip: quite floors
  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Petros E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImathiuK, Ecommerce at The Monarch Hotel, responded to this reviewResponded November 24, 2017

Dear Petros,

Greetings from The Monarch Hotel. First, let me express my gratitude for availing your time to provide insight into your stay. It is quite motivating to hear our guests appreciating their stay with no complaints. This is our number one priority at The Monarch Hotel with regards to standards we try to uphold.

I personally look forward to hosting you in future where I can assure you of the same quality of service if not better.

Regards,
Imathiu K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2017

Monarch is a great and yet simple hotel. The rooms are spacious, clean and quiet. There is a mini bar too. Staff including management are very friendly and professional. It is a non-alcoholic hotel which means no noise. Though strategic located with walk-able distance to access bars or you can buy and have a drink from your room. The food is great and have a gym across the road.
It is good for business stay as well non business.

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank ansizomu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImathiuK, Ecommerce Manager at The Monarch Hotel, responded to this reviewResponded October 31, 2017

Dear Ansizomu,

Greetings from Monarch Hotel. Thank you for taking your time to provide feedback on your stay. I am delighted to hear that you enjoyed your overall experience at The Monarch Hotel. We pride ourselves in providing a complete hospitality experience to all our guests, whether business or holiday travelers, to ensure they fully enjoy their stay with us.

We are always improving on our services and facilities and I do hope you shall be staying with us in future for an even better experience. Thank you.

Kind Regards,
Imathiu K. - Online Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2017

This is a compact hotel just outside the Central business District of Nairobi. It has friendly staff and we were able to hold our business meeting for 40 delegates for 5 days and the services were excellent. They served us good meals and they were able to cater for vegetarians as well.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank isaacL227CI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImathiuK, Ecommerce Manager at The Monarch Hotel, responded to this reviewResponded October 9, 2017

Dear Isaac,

Greetings from The Monarch Hotel. First, let me thank you for your positive review. We dedicate ourselves to offering the best hospitality services from our accommodating staff, conferencing services and preparation of dishes that is specialized to cater to the different needs of our clients. Therefore to hear your appreciation of our efforts with this regard is very motivating to us.

Thank you for choosing Monarch Hotel and we do look forward to welcoming you back in future.

Kind Regards,
Imathiu K - E commerce Manager

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Reviewed September 21, 2017

The place to be for accommodation and conferencing. Very silent and serene place, i would recommend anyone to it. The chef does an amazing job. The hotel is surrounded by shopping places like Hurighum market and Yaya center is a walking distance.

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Grace W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImathiuK, Ecommerce Manager at The Monarch Hotel, responded to this reviewResponded October 9, 2017

Dear Grace,

Greetings from The Monarch Hotel Nairobi and thank you for your feedback. We are so grateful to hear that you enjoyed all our services(accommodation, conferencing and the dishes prepared our chef) so much so that you shall not hesitate to recommend us. At the end of it all that is what we strive to do, ensure all our Guests, whether local or international, are completely satisfied.
We as well were happy to host you and we look forward to doing so again in future. We are constantly improving ourselves and I assure you our Service will just keep getting better and better. Thank you once again for your feedback.

Kind Regards,
Imathiu K. - Online Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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