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Reviews (152)
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Reviewed June 3, 2016

A colleague and I spent five nights at Bidwood whilst on a business trip and were really very impressed. The rooms are stunning and have just about everything one could need whilst travelling on business. The hotel is quite new and does not offer services such as forex exchange or a little shop where one can buy airtime or essentials. But, being centrally located in Westlands it is a five minute walk from Sarit Shopping Center where a wide range of shops is located and the opening hours are convenient.

The air extractor fans that run up the side of the building and inside at the end of the corridors on each floor are noisy and go all night. I mentioned this to Jecinta on front desk and she immediately attended to it. Sleep was not disturbed thereafter. The restaurant, Ventana, has a limited menu but does not disappoint in terms of quality and service - very tasty food. When the hotel is full a breakfast buffet is provided along with hot meals as ordered. The breakfasts were good, but the selection of fresh fruit, yoghurts, cereals perhaps needs fine tuning a little and should be available whether the buffet is on or not. Front desk will arrange taxis and transport on request and have a good group of reliable taxis on call. I used this service frequently and was not let down.

The staff can not be faulted - very warm and friendly and super efficient. As a frequent traveler to Nairobi with some experience of a number of different hotels I do no hesitate to rate Bidwood as one of the best. I'll definitely be staying there on the future visits. Well done to the Bidwood team!

Room Tip: Rooms with a balcony are the best
  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bev T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bidwood, General Manager at Bidwood Suite Hotel, responded to this reviewResponded July 12, 2016

We are so thrilled you had a pleasant stay.
Apologies for the extractor fans. As of this week, all the main vents running the height of the building have been insulated to minimise the vibration and humming.
We are also looking at the breakfast selection and hope to fine tune that very soon.
We look forward to feedback on your next visit.
All the best,

Omar Talib

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 22, 2016

A fantastic hotel with great service and quality rooms! Stayed in a two bedroom suite - both rooms were very spacious and each had an ensuite. The bathrooms were very clean and fairly large. The hotel restaurant is great - great selection of food and drinks and staff were very friendly and happy to cater to your dietary needs. The salon within the hotel was great - staff knew what they were doing and the prices were very reasonable for the large range of services offered. Hotel offers free wifi with great connectivity. Shopping malls & restaurants are in close proximity to the hotel. Overall I would highly recommend this hotel to all.

  • Stayed: April 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Simba123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 21, 2016

An excellent hotel with friendly service and a great on site restaurant. We were a group of six on a business conference and had to leave early in the mornings. The hotel opened the restaurant early for us to have breakfast. The rooms were spacious and clean. Overall, excellent!

  • Stayed: February 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank srwpowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 20, 2016

This hotel definitely deserves a higher rating. The service was fantastic and the staff were very warm, friendly and welcoming.
The rooms are large and very spacious, modern and well maintained. Good sized bathrooms too and very clean too.
Location is right in the heart of Nairobi with lots of shopping malls and entertainment within a small radius of the hotel. The hotel restaurant is fantastic too, with a wide range of drinks and meals to choose from and the quality of the food was fantastic.
Overall, a fantastic place to stay and would definitely recommend to all

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Service
Thank Kikla87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 18, 2016

Bidwood Suites was a fantastic hotel to stay at! The staff was extremely welcoming and accomodating -- they allowed late checkout without me even asking. The rooms were extremely spacious and so nice. The restaurant and room service was prompt and delicious! There are tons of food options and they were exactly what I was looking for. The area was more suburban, which I didnt mind. The mall is right down the road if needed. Overall, I had an amazing stay at Bidwood Suites and would stay there again. Highly recommend!

  • Stayed: August 2015, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank rkcraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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