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Reviewed September 19, 2018 via mobile

The resort is designed to look like a piece of heaven! It is so beautiful and the lady in the reception (Jannet) is very nice, helpful and polite.
However, to pay $275 is really overrated due to the following reasons:
1. They mentioned on booking.com that wifi is available, but did not say it is available only in the reception, and restaurant and bar. When I asked to use it to send an urgent work email, they came to me inquiring when I’ll be done after around 20-30 min!!
2. They did not mention to me the cost of entering the park of the Masai Mara which was $75, and I was surprised at the gate!
3. Food is not good and restaurant is not clean!
4. Bathroom sink was stuck and water did not go down easily!
5. Bathroom needs to be sprayed and cleaned as it had alot of insects and holes in the wooden things.
I do not recommend!

Date of stay: September 2018
Trip type: Travelled solo
Thank Vacation631320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaraChuiResort, Marketing Manager at Mara Chui Camp, responded to this reviewResponded September 21, 2018

Dear Vacation631320,

Thank you for your sincere review.
Am glad that you picked several issues that you appreciated especially our beautiful environment. We appreciate Janet our Hostess who tried everything possible to make your stay memorable.
I apologize on behalf of the team for our shortcomings. Every comment adds value to us. It is our desire to ensure customer satisfaction by all means. Am assuring you of better services to you in the future and have picked the negative part with good intentions to ascertain a balance that will suite all our guests.
You are most welcome in the near future to confirm our promise.
Thank you and most welcome once again.

Best Regards
Jacquiline Ngugi
Tel: 0715-107246
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2018 via mobile

The camp is really beautiful and charming. But the food was not variable at all. It was almost just Chinese. Rooms were nice and vast but the lighting was so low and the bathrooms were not clean. But in general it was a nice stay.

Date of stay: August 2018
Trip type: Travelled with family
Thank Nadine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 1, 2018

Operated by a Chinese national, this camp in Masai Mara sets the benchmark for hospitality. Renovated around 6 months back, Mara Chui Camp provides 24×7 electricity, WiFi and constant hot water supply. The manager and the staff is extremely warm, cheerful,helpful and dedicated to serving you to the best of their ability. It is located at a distance of barely 10-15 mintues from the Mara Mara Game Reserve Gate, making it very convenient to approach it at any time of the day. Being group of 7 people with 5 people being vegetarians, the Chef made sure that all of us were well-fed with delicious vegetarian food of our choice.Packed lunch boxes were provided to us by the Camp on Game drive.
We were celebrating our parents 25th Anniversary at Mara Chui Camp. Special arrangements were made by the Camp through room decoration, candle light bush dinner, cake, gifts etc. The sweetest gesture was when the owner along with the whole staff of the Camp joined us for celebrating our parents anniversary with songs,drums and dance.
All in all, definitely a must-stay for whoever is reading this. It's the best deal you could get at this price. This camp is surely going to enhance your experience at Masai Mara. Hail Mara Chui!

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank TariniT5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaraChuiResort, Marketing Manager at Mara Chui Camp, responded to this reviewResponded August 13, 2018

Dear Tarini T,
We salute and appreciate your precious time to post this wonderful review.
Wow, where to start with this awesome review? we really enjoyed welcoming you and your family to Mara Chui Resort, so on behalf of my directors and the whole team let me start by saying a big thank you for sharing such a wonderful review.
The staff were particularly touched when they read your feedback and heard that appreciated the little efforts they made to make your parents anniversary unforgettable. We certainly think that the little touches make a bi difference, so its always a treat when we hear that our lovely guests agree.
Our Chefs were beaming from ear to ear when they heard that you appreciated their meals. I also want to take this opportunity to thank you for your valued feedback on packed lunch.
Thank you once again for sharing such an incredible feedback and we couldn't be happier to hear that you had an amazing experience.
We look forward to hosting you once again in the future.

With Best Regards
Jacquiline Ngugi
Marketing Manager
info@marachuicamp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

This is the most comfortable hotel I’ve stayed during my time in Kenya. The staffs are amazing, food is great and also accommodation is nice.
They had prepared the lunch when we arrived there for the first time. They can also prepare lunch box if its needed.
The breakfast and dinner are buffet.
100% recommended

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank Xiahu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 8, 2018

Mufasa Tours and Travels took guests there for 3 days 2 nights and they enjoyed their time there and the service quality is amazing.You will not be dissappointed here.Thanks and continue with the great service.

Room tip: double rooms and single rooms are good for accommodation,
Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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