this was one of 5 serenas we stayed at during our recent tour of kenya. let me first say that the views from the hotel are absolutely magnificent and if i stopped here this hotel would get 5 stars. the first night we arrived the hotel was very empty due to the recent election violence. the food on the buffet was covered in flies as was the dining room. the next day two of us had food poisoning. luckily we are in the medical profession so came equiped with antibiotics, but it took a good 6 days for full recovery. we did note that food inspectors showed up two days later and sanitation improved but the damage was done. the food in general was very poor at this hotel as compared to the other serenas. the water in the shower was very foul smelling and i understand we are in africa, but i am comparing it to the other serenas. we also were given the only room with a tree blocking the view when we arrived. as the hotel was nearly empty we found this very strange. i do use a wheelchair and possibly they thought they were helping us by giving us a close room, but the hotel in general was very inaccessible and my husband bumped me up all the steps so a room two steps closer to a flight of steps was a mute point. we moved our room across the walk to a room with a beautiful view. also in general we found the staff to be more genuinely friendly at the other serenas. as previously stated this hotel can pose problems for those with mobility issues, obviously nothing is impossible but come with a strong helper.
- Official Description (provided by the hotel):
- Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more less
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- Also Known As:
- Mara Serena Safari Hotel Maasai Mara National Reserve
- Mara Serena Safari Lodge Kenya/Masai Mara National Reserve