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Mara Serena Safari Lodge
Certificate of Excellence
Reviewed 19 November 2017

My second trip this year to this property. Stayed there for three nights during the Migration season and things were as perfect as always. Definitely my favourite place to stay in Mara and would highly recommend it.

  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Sachin_Rai_FB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this reviewResponded 24 November 2017

Dear Sachin
Thanks for your review. Always a pleasure to have you here. We look forward to your next visit.

Ahsante sana and welcome back

With regards
Alphaxad Chege

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24 - 30 of 997 reviews

Reviewed 8 November 2017 via mobile

Wow! You would never expect to find such a beautiful lodge after the drive to get there. Friendly staff, always there to make sure your stay is going ok. My tent was luxurious with a bed that made you have a restful sleep. I wished i could have stayed longer.

Stayed: September 2017, travelled with friends
Thank kathyjesseau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this reviewResponded 9 November 2017

Dear kathyjesseau
Jambo
Thank you for having chosen to stay with us during your last visit to this side of Africa. We are pleased to note that you loved your stay and remain committed to offering the "best of Africa" at all times.

With regards
Alphaxad Chege

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Reviewed 7 November 2017 via mobile

Amazing lodge set up on a cliff overlooking the Masai Mara plains , rooms are very decent for being in the middle of the wild . The food was good, our driver Dedan took us on some magical game drives . My friend was coming to Africa for the first time and this trip has wet his appetite for future visits . The staff will do their best to make your trip enjoyable . Would definitely come back here as it’s right in the game reserve and allows that little bit extra for a longer game drive.

Stayed: October 2017, travelled with friends
2  Thank kasukusays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this reviewResponded 9 November 2017

Dear Kasukusays
Greetings from Mara Serena.
We are happy to read of your great experience at our lodge during your recent visit. We are glad to note your friends also enjoyed their first visit and we look forward to welcoming them back again.

Thank you once again for your time.

Regards
Alphaxad Chege

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Reviewed 29 October 2017 via mobile

Really excellent hotel to base yourself for a mara safari. Good facilities (pool, gym...) and excellent food. Location is great as inside the triangle so you can drive straight out into game rich areas. View from rooms overlooks the mara river and Savannah.
We had 2 adjoining rooms for 2 adults and 2 kids. Worked very well.

Stayed: October 2017, travelled with family
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this reviewResponded 30 October 2017

Dear Ian C,
Thank you for posting this wonderful review about your stay with us.
We appreciate you for choosing us to accommodate you with your family and we are happy to note that you enjoyed our ,food ,views ,pool and more so the accomodation part of it .We always endeavour to provide our services beyond our guests expectations and ensure your are happy and have a memorable experience with us.
Once again thank you for your kind words and we look forward to welcoming you back to our hotel in the near future.

Yours sincerely ,
David Kirui.

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Reviewed 26 October 2017

This camp is set on a mountain ridge along the Mara with a Varanda bar that looks out a long way across the Mara. You can see animals on both sides of the resort. The guides are fantastic and you really get to see all kinds of wildlife. The accommodation is modest as this is a 1920s resort that has been upgraded and refurbished but the view and the lodging is great. Good Wifi. Food is average. Most important is that you are in the right place to see a lot of wildlife. Easy to fly in and out.

Room Tip: All the rooms are more or less the same - small chalets
See more room tips
  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Zubaida R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this reviewResponded 30 October 2017

Dear Zubaida R,
Thank you for taking your time to give us feedback regarding our property during your recent stay with us.
It is true that we have one of the best view in the Mara triangle ,as you mentioned at our lobby terrace ,bar and in the rooms the views are stunning.We are committed to producing the best facilities and services to our valued guests and we are happy to note that our driver guides were able to show you all kinds of wildlife you wanted to see.
I have noted the comment on our culinary and be rest assured that we are continually
trying to improve on the variety and quality of food we offer.
We look forward to welcoming you back to mara serena in the near future .

Yours sincerely,
David Kirui.

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Reviewed 24 October 2017 via mobile

We left Serena lodge at ElemtaitatA full of positive expectation but the Serena Amboselli was in comparison
Somewhat unfriendly old and in need of refurb.

What saved the day was the outstanding view from terrace and swimming pool overlooking wonderful animals constantly changing

Stayed: October 2017, travelled as a couple
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this reviewResponded 25 October 2017

Dear David O,
First i would like to thank you for writing this review about some of our properties in Kenya and more so touching Lake Elmenteita Serena lodge , Amboseli Serena lodge and your stay at Mara Serena ,Your loyalty to staying in our properties is well appreciated ,in addition our location in all the properties has the best views .
We have noted your remarks on the aspect of the building especially Amboseli Serena lodge which needs updating ,it is a pleasure to announce to you that we shall be implementing many of these upgrades within the next couples of months ,especially the exterior part of the building and also the back of house ,our main priority is to be able to offer a very well maintained and comfortable atmosphere to our valued guests .
Please reach out on me directly on (dkirui@serena .co.ke) for more up dates on the same
We look forward to welcoming you back to our serena lodges and hotels in the near future.
Yours sincerely,
David Kirui.

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Reviewed 22 October 2017 via mobile

The hotel is situated up on a hill so you get amazing views in various directions and beautiful sunsets. Spacious seating area inside and on a deck. Nice pool area. Rooms are spacious with views. Do not leave your doors open unless you are sitting and watching as bamboons will readily try to get in.

Stayed: June 2017, travelled as a couple
1  Thank Barb N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this reviewResponded 25 October 2017

Dear Barb N,
Thank you for taking your time to post this review regarding your stay with us during your visit to Masai Mara .
We are happy to note that you enjoyed your stay ,the comfort of our rooms and the stunning view within our lodge ,indeed our lodge is perched on a saddle of a hill and has one of the most spectacular views in the Masai mara .

Once again thank you for giving us an opportunity to be of service to you and we look forward to hosting you in the near future.

Yours sincerely,
David Kirui.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Masai Mara National Reserve, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #23 of 146 Speciality Lodging in Masai Mara National Reserve
Price Range: C$327 - C$916 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
Official Description (provided by the hotel):
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Masai Mara National Reserve

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