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“Good service overall”

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Doubletree by Hilton Beijing
Ranked #48 of 6,563 Hotels in Beijing
Certificate of Excellence
Reviewed 21 August 2017

Great communication before we arrived at the hotel - we wanted connecting rooms and the email confirmations were very quick indeed.

The location might not be ideal for some as it's the other side of Beijing to the airport - but as we were departing by train from Beijing West station, our departure was easy and quick.

On arrival, the manager introduced herself and we were taken to the Exec Lounge checkin which was very private and the connecting rooms were provided even though we had arrived before the earliest checkin time.

All of the staff were great, professional and friendly with good English and a real willingness to help. Easy access to the metro was helpful.

Just a couple of small niggles - the double glazing could be slightly better but we quickly got used to the constant beeping of car horns which is normal in China! Also, the rooms are starting to look a little tired in some places but I understand that the room carpets are being gradually replaced.

We would certainly be back!

Room Tip: High floor helpful to reduce noise from beeping of car horns!
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank ThatT1Feeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 22 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us!

It was great to read that your praise from our team members, your insight about the hotel & service are appreciated for new guests to Beijing.

My team and I look forward to the opportunity of welcoming you back in the hopefully not too distant future.

Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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29 - 35 of 1,497 reviews

Reviewed 18 August 2017

This is a beautiful hotel with excellent service. i stayed here with my family with a total of 6 in our group. This was one of the best hotel experiences that I have had. We were in the hotel four nights, and we had 2 rooms. Our room came with access to the executive lounge for breakfast, this was awesome, but I cannot comment on what breakfast downstairs breakfast was like.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank cooperp942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 21 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us!

It was great to read that your praise from our team members, your insight about the hotel & service are appreciated for new guests to Beijing.

My team and I look forward to the opportunity of welcoming you back in the hopefully not too distant future.

Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

I was impressed for how lovely the rooms are for the price you are paying. This hotel is much nicer than the double trees in the USA. The staff is very helpful and friendly. The executive lounge is a good benefit for hilton honor gold members. The happy hour, was a nice cap to my long day. I would suggest taking breakfast downstairs, as the executive breakfast is on the small side.

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank ahling33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 17 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us!

Firstly, it was great to read that your praise from our team members, your insight about the hotel & service are appreciated for new guests to Beijing.

My team and I look forward to the opportunity of welcoming you back in the hopefully not too distant future.

Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

The Hilton name and standards carried across the Pacific The service was prompt and polite. The hotel employees were prompt in attending to requests and in fact got our room for us 2 hours before normal check-in time.

The rooms are typical in amenities for business services with wi-fi and wired internet. The finishes are higher end than a typical DoubleTree in the USA. The location is convenient but not near the tourist area of Beijing.

The room we nice, but the bathroom was not what I would expect from Hilton hotels. The grout lines and the tiles either need to be remodeled or maintenance needs to improve. This my personal disdain, but I think it is important that this area be well serviced.

Room Tip: Smoking is an issue in China make sure you ask for non-smoking floor.
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  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Capta1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 13 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience during your recent stay with us.

Firstly, it was great to read that your praise from our team members, I will share your comments with our team members. Our team is always striving to deliver our CAREing service to all the guests from the world, we will try our best to maintain your trust for future stays!

Second, while maybe not located in the center of the city, however we do have a special local cultural sites nearby such as the Forbidden City and Hua Lian Shopping Mall near the hotel which offer a variety of flavors.

Finally, in regards to our bathroom, I’m sorry they failed to bring you comfortable experience; I will follow up with engineer about the grout lines and the tiles at once.

Once again, thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing.

Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

We always stay here every time we fly to Beijing. Everybody is helpful, friendly, and gets jobs done well. Only thing we don't think is the morning buffet breakfast, it was not as good as before, and the restaurant was way too crowded

  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 13 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us!
Firstly, it was great to read that your praise from our team members, I will share your comments with our team members as testimony that our guests do take notice of their good work and to serve as motivation for them to continue doing the good work that they do.

Second, in regards to our breakfast, I’m sorry they failed to exceed your expectations; in general these are well received. We always regularly updates to ensure it remains the best in town and regularly changing to keep alive.
My team and I look forward to the opportunity of welcoming you back in the hopefully not too distant future.
Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

The room was exceptionally nice, and looked to have been recently updated.
The staff was very attentive and are actively working on their English, which was very helpful. The food and service in the restaurants was also excellent.

The hotel is within a block of a subway station on Line 7, making it very convenient to just about anywhere in Beijing.

Room Tip: Access to the Executive Lounge is recommended.
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Texan73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 9 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us!

Firstly, thank you for your enjoyed stay at the hotel, and your insight about the Room & food are appreciated for new guests to Beijing. . In addition, thank you for your pointing out our advantage of convenient traffic, we nearby subway line7, I always encourage guests to utilize as it is easier & faster to get around.

Our team is always striving to deliver our CAREing service to all the guests from the world, your satisfaction and happiness is always our key driver, we will work even harder to maintain your trust for future stays!

My team and I look forward to the opportunity of welcoming you back in the hopefully not too distant future.

Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

Great place to see start this epic journey! Excellent location - Mall next door, a variety of eating spots and a subway station all within walking distance. Breakfast was excellent each morning offering both local and international options. English was not a strong suit for many staff but my little Chinese (via an App) was enough to get by. Room was typical for this line, spacious and well appointed.

Room Tip: We were 3 couples all on various floors and no one had a complaint.
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank WillandNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeHilton, General Manager at Doubletree by Hilton Beijing, responded to this reviewResponded 8 August 2017

Dear Guest,

Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us!

Firstly, your insight about the hotel & its location are appreciated for new guests to Beijing. Indeed, there is a food court and a Mall next to the hotel, as well I do need to recommend our SuiYuan Chinese restaurant in the hotel that offers authentic local Chinese food, we just updated our menu, and you will like it!

Our team is always striving to deliver our CAREing service to all the guests from the world, we will work even harder and training English to maintain your trust for future stays!

Once again, thank you again and look forward to welcoming you back on your next return to Beijing.

Kind regards,
Ray Dai
Acting General Manager
DoubleTree by Hilton Beijing
Ray.Dailei@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Beijing

Address: No.168 Guang_anmen Wai Main Street, Xicheng District | Only 85 meters away from Da Guan Ying station of Subway Line No.7, Beijing, China
Phone Number:
Region: China > Beijing > Beijing West Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Beijing
#31 Family Hotel in Beijing
#37 Romantic Hotel in Beijing
#40 Business Hotel in Beijing
#44 Luxury Hotel in Beijing
#46 Best Value Hotel in Beijing
Price Range: $138 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Beijing 4*
Number of rooms: 540
Official Description (provided by the hotel):
Doubletree by Hilton Beijing is the very first upscale property in Asia under this new Hilton family brand, which opened in June 2008. This 26-storey hotel is located in the south-west part of the capital city, just 38 kilometers away from the Beijing Capital International Airport, and only 85 meters away from Da Guan Ying station of Subway Line No.7. The contemporary 5 star hotel is the perfect retreat for leisure or business travel, with all guest rooms covered by wireless networks and FREE Wi-Fi in public areas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Travelocity.ca, HotelQuickly, TripOnline SA and Cancelon so you can book your Doubletree by Hilton Beijing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Double Tree By Hilton Hotel Beijing
Hilton International Beijing
Beijing Hilton International

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