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Reviewed November 17, 2017 via mobile

Nice room and bathroom with plenty of amenities toothbrush/paste, comb, sewing kit soap, shampoo/conditioner and 2 free bottles of water per day.

The room however was very warm and thermostat could not be changed, luckily the window opened so fresh air could be obtained, but not enough for it to be 100% comfortable. With the temperature outside so cold it was really uncomfortable to come back to a summer style heat room.

Breakfast was great, a lot of western style choices plus the eastern choices. Good for all nations.

A convenience store across the road from hotel, makes it easy to stock up on extra drinks and snacks.

The metro station is a bit of a walk away, but not undoable.

Stayed: November 2017, travelled with friends
1  Thank gEmZo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Public Relations Manager at Mercure Beijing Downtown, responded to this reviewResponded November 19, 2017

Dear gEmZ01,

Thank you so much for taking the time to share your valuable feedback with us. This means so much to us and we deeply appreciate this.

We were so happy to hear of your experience with us and that we met your needs. Please rest assure that I will share your feedback with my entire team.

You are a valued guest and we appreciate your business. We hope to have the opportunity to earn this again on your next visit to the Beijing.

Mercure Beijing Downtown
Nina Bi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2017

The room was clean and comfortable but the carpeting was worn and dated. Mini frig was not very cold even on the coldest setting.

Best feature of this hotel was the breakfast....one of the best breakfast spreads in China. Coffee tasted good, Eggs made to order, crispy bacon, great pastries and bread.

Room Tip: only issue with noise is that the auto-door closer on our room would slam the door.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank rlunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Public Relations Manager at Mercure Beijing Downtown, responded to this reviewResponded November 15, 2017

Dear Rlunder,

Thank you so much for taking the time to share your feedback with us. as a hotel that is constantly changing with demands , we try to do our best to meet all our guests expectations and needs. I am so happy you chose the Mercure Beijing Downtown during your visit in Beijing.

You are an valued guest and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Mercure Beijing Downtown
Nina Bi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 14, 2017

My wife and I spent 3 glorious days at this hotel with 5 star service.
The location was quite central with a convenience store just across the road from the main entrance of the hotel. The hotel was just 4 levels high and very spacious.
The staff were very courteous and soft spoken. The location was quiet, something we really approved of. Would hate to be in a location with the noise coming directly off the streets. Unfortunately, what we had noticed that English was not very well understood by most of the staff, except those in the reception area. The rest of the staff though very sweet did not even understand a smattering of English. As far as my wife and I were concerned, it was not the end of the world, and somehow managed to get things done.

Room Tip: It appears that all the rooms are superior. Large spacious, and with a small balcony.
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Errol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Public Relations Manager at Mercure Beijing Downtown, responded to this reviewResponded November 15, 2017

Dear Errol,

Thank you so much for taking the time to share your feedback with us. This means so much to us and we deeply appreciate this. We were so happy to hear that you enjoyed your stay with us . We hope to have the opportunity to serve you again on your next visit to the Beijing.

Mercure Beijing Downtown

Nina Bi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2017 via mobile

This hotel feels like it has seen better times. The carpets are old and the chandelier looks bit wary. The hotel itself is about three building which is fragmented. The service is not very good and it was only saved by some excellent Nepali staff who were there on a exchange visit. There is no decent coffee shop. The rooms are comfortable.

Stayed: November 2017, travelled on business
Thank fafner23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Public Relations Manager at Mercure Beijing Downtown, responded to this reviewResponded November 15, 2017

Dear Fafner,

Thank you for taking the time to share your honest feedback with us.

We are so sorry for our imperfect service,hope you could kindly forgive us. Please rest assure that I will be sharing your feedback with my entire team, and We will improve our service and facilities.

You are a valued guest and we appreciate your business. We hope to have the opportunity to earn this again on your next visit to the Beijing.

Mercure Beijing Downtown
Nina Bi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2017

On entering the Hotel it looked very pleasing to the eye. But once we arrived at the Reception Desk there was no communication possible because no one could speak English. After giving them our credit card details and 1000RMB we went to our room. It was very nice, clean and welcoming. That night we went to the Restaurant for Dinner and were stopped by the Receptionist there who wouldn't allow us in (once again no English) we tried to explain that we had given our credit card details but to no avail. After half an hour trying to make these people understand the duty manager was called. The following morning for breakfast we once again were not permitted to enter the Restaurant because of the same reason, finally we were allowed to enter. All this time frustration ruled. I must say here that there was a nice surprise in our room when we went back to it, a lovely platter of fresh fruit and biscuits were on the coffee table, a peace offering much appreciated Mecure.

Would we go there again, I think not. Surely both the Reception and the Restaurant should have at least one person who can communicate with International travellers. I am allergic to MSG (621) and trying to make the staff understand was impossible. I even asked to speak with the Chef but he can't speak English so I was very limited as to what I could eat.

Room Tip: Simply a room with a view.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank flashjack92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Public Relations Manager at Mercure Beijing Downtown, responded to this reviewResponded October 26, 2017

Dear Flashjack92,

Thank you so much for taking the time to share your very kind words and honest feedback.

We are so sorry for our imperfect service, hope you could kindly forgive us. Please rest assure that I will be sharing your feedback with my entire team, and We will improve our service and business by English training our staff more.

You are a valued guest and we appreciate your business. We hope to have the opportunity to earn this again on your next visit to the Beijing.

Wish you all the best
yours,
Nina Bi
Mercure Beijing Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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