After scouring the internet for a reasonable and comfortable place to stay during my first time to China, I finally decided to go with The Orchid Hotel (thank you tripadvisor reviews!). Unfortunately, 2 days before I was to leave, I had to cancel my trip. But my review just wants to give some comments on the service and ease of communication.
From the beginning my inquiries were promptly replied to and they were always willing to find me answers to some of my probably paranoid questions! When I had to cancel, they were gracious and while the cancellation period without a penalty had passed, I felt reassured that they would indeed try to fill the room so I would not incur the 1 nights room charge per their cancellation policy! And they did! Hurray! Just from conversations with them I knew that they would've taken care of my husband and I IF we had gotten to stay there. Their service alone before the stay even started has me convinced that they will be the place we stay at when we finally get to rebook the trip!More
- Free Wifi