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All reviews stayed at the holiday inn business visit hotel is located internet speed metro station per day nice hotel excellent breakfast close to the airport chinese hotels the air conditioning within walking distance excellent location inns english china mall
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Reviewed May 23, 2018

I stayed 7 days in this hotel.

Positive:

The rooms are big enough and clean.

At least a small window can be opened

Air condition works fine

2 bottles of water are provided per day

The breakfast is excellent and has a lot of International and Chinese choices

The indoor swimming pool

Negative:

The crew speaks few English. Everything that is slightly beside the usual receptionist’s work is difficult to communicate.

The tour operators booked through the hotel bring you to souvenir shops (Jade and tea shops) which conduct some forced selling. It also appears that the lobby boys get their share from the tour operator. I consider these procedures to be negatively reflected to the hotel.

Remark:
Ask for a room way up to receive less noise from the streets

Date of stay: April 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank YaCop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cici W, Public Relations Manager at Holiday Inn Beijing Focus Square, responded to this reviewResponded May 27, 2018

Dear Guest,
Thanks for sharing your valuable feedback with regards to our hotel.
We are happy to know that you enjoyed your stay with cleaness, quiet made your stay experienced memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
we are sorry to learn that the staff English service were not good.
We hope this would not deter you from choosing Holiday Inn Beijing Focus Square again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,
Cici Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2018

People do not know how to perform simple tasks like informing the subway direction or understanding anything that is not stated in the protocol. Anything they have to ask their manager. If you call the front desk and they do not know the answer (which happens a lot), they keep transferring you call (as a phone company would do). Awful experience for an expensive price.

The breakfast is not worthy the 160 CNY. There is only machine coffee.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Messias M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cici W, Public Relations Manager at Holiday Inn Beijing Focus Square, responded to this reviewResponded April 26, 2018

Dear guest,
Greetings from Holiday Inn Beijing Focus Square!
We are sorry to know about your experience at your recent stay with us. Thank you for bring us your sincere comments to our attention, first of all please accept our sincere apologies.
Recent months hotel does have some new staffs, they have not yet be so confident and experienced enough to handle special cases. We realized and all department head will take it as first priority to training our staffs, trying to provide more efficient and flexible services to meet different needs of our guests.
Hope we will see you soon at a near future.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 19, 2018

Very nice hotel in an excellent location. There is a mall right next door and many places within walking distance. It is about 20 minutes from the airport. My room was clean and comfortable and had great views.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank KevinT1781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cici W, Public Relations Manager at Holiday Inn Beijing Focus Square, responded to this reviewResponded March 25, 2018

Dear Guest,
Thank you so much for your kindness in praising our hotel; it is such an encouragement for all of us! Your message has been read to the staff members you have mentioned and we all look forward to the pleasure of serving you again in the future…and on this occasion, I would be grateful if you could let me know.
Thank you for being our guest.
Best Wishes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 5, 2018 via mobile

Hotel is not cheap, rather for richer guests or business visit. But for Christ sake why there is so cold. People in lobby were fully weared. Breakfast fresh and tasty. I had no opportunity to use fitness or swimming pool. Personal nice and friendly.

Date of stay: February 2018
Trip type: Travelled on business
Thank irekl2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cici W, Public Relations Manager at Holiday Inn Beijing Focus Square, responded to this reviewResponded February 6, 2018

Dear Guest,
Thank you for choosing Holiday Inn Beijing Focus Square and spend time to sharing your experience during your stay. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our hotel. However, we are sorry to learn that the room temperature was not comfortable, please accept our apologies.
Thank you for being our guest and best regards and welcome you again at any time.

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Reviewed February 3, 2018

Very clean and nice hotel. The staff is very helpful (they will do for you a lot of things to make your stay in the city pleasant).
The room is spacious, cozy shower, clean sheets, nice amenities.
The dining room is fabulous! Rich breakfast.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Julia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cici W, Public Relations Manager at Holiday Inn Beijing Focus Square, responded to this reviewResponded February 6, 2018

Dear Guest,
Thank you for choosing Holiday Inn Beijing Focus Square and spend time to sharing your experience during your stay. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our staff.
Thank you for being our guest and best regards and welcome you again at any time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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