Stayed here 5 nights after being recommended by friends. Took the lowest rate only to find ourselves in the old west wing, which is difficult to access and very tired looking, well due for a renovation. Our friends told us after our trip they had stayed in the newer section - wish we'd known that before booking or wish we'd read the tips here. Having said that, bed was firm but comfortable and we slept fine.
Everything else about the hotel was superb, I would just thoroughly recommend you avoid the older part of the hotel.More