I was probably one of Maan Coffee's first customers in its early days when it arrived in Beijing. It has always had a niche for finding good locations where people congregated and for offering reasonable environment for socializing.
Over the last few months, I have noticed that food quality (or quantity) has gone down. One example is the tuna salad. It once included two scoops of tuna, but now offers only one scoop of tuna at the same price. That's pitiful and Maan Coffee should not be allowed to call that a "tuna salad."
In another example, coffee is now offered with two breadsticks. That's all. It used to be that, diners who asked for a second helping, would be served with a smile. Now, the response is: "Breadsticks are not unlimited. You only get two breadsticks with your coffee." Implying that I was going to fill my stomach on breadsticks is an insult after I had ordered the ice cream waffles and the bulgogi sandwich. A better response, one that someone who had better training and customer service, would have been: "Oh, I'm sorry. Breadsticks are limited to two per cup of coffee."
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