We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Great New Sheraton Hotel” 4 of 5 bubbles
Review of Sheraton Chongqing Hotel

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Sheraton Chongqing Hotel
Ranked #21 of 2,157 Hotels in Chongqing
Gothenburg, Sweden
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great New Sheraton Hotel”
4 of 5 bubbles Reviewed 10 March 2012

I stayed for 3 nights at this hotel only a few weeks after it opened. Rooms are large and has all what you need. There are several good restaurangs in the hotel. The hitel is suated close to the river in Chongqing. Overall Ifind this hotel a very good choice.

One interesting thing s that they have copied the fountain in the lobby and elevator area exactly from the famous Burj Al Arab in Dubai.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stefan067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Chongqing, Director of Sales at Sheraton Chongqing Hotel, responded to this review, 12 March 2012
Dear Mr. Stefan,

Thank you very much for taking the time to share your kind feedback about your stay at Sheraton Chongqin back in October 2011. It is always delightful to hear that our guests have enjoyed the hotel faciltities. Indeed, the hotel fountain in the lobby has been inspired by the one of the Burj-Al- Arab in Dubai. The hotel has been designed to humbly serve as the landmark in Chongqing and the face of the city to the rest of the world.

We look forward to welcome you again while you are visiting Chongqing either on business or leisure. Thank you once again for your comments.

Warm regards
Rubel Miah
Director of Sales & Marketing
Sheraton Chongqing Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

89 reviews from our community

Traveller rating
    26
    38
    19
    5
    1
See reviews for
5
7
5
40
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
beijing china
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 17 February 2012

got striked by the decoration, french style, but no class, but hotel is huge
good staff, tried hard to speak english with you, well trained, even te house keepers are well trained
the lounge at the reception has a fountain, nice too look at, but too big for the lounge and very noisy, you will not be able, to whisper anithing to your lover
Italian restaurant, the cooking is good and authentic, but lack of customer, so the food is not so fresh, we had the whole restaurant for 8 of us, staff are very good
the food at the buffet is very good
our room doesn't have a view at all, very depressing view, towers and towers everywhere, the setup is ok, but lack of class and lot of details, like door opening, rubber carpet for bathtub is right in front of the shower door, when enter the room, brushing your teeth on the right, bathroom on your left, strange! bathtub is not fixed, so be carefull when you sit on 1 side of it, it can flip over

i got the feeling that they used cheap architect and cheap interior designer to build this hotel , what a pity

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ngdanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Chongqing, Director of Sales at Sheraton Chongqing Hotel, responded to this review, 24 February 2012
Dear NGDanh,

Thank you very much for taking the time to share your kind feedback about Sheraton Chongqing service and facilities. We are glad to hear about your positive comments about our well trained housekeepers and we will certainly extend that comment which will no doubt please them. We also appreciate your recognition about our Italian restaurant culinary team;s effort to delight all our guests and we look forward to have you and your friends with us again.

Please feel free to advise any of your friends travelling to Chongqing to gather over a meal at our Sapori restaurant for an Italian treat.

We feel nonetheless, sorry about your experience on your room. We do have beautiful rooms overlooking the Yangtze River and others proposing a relaxing view on the Chongqing mountains. We are generally happy to let our guests experiencing those rooms but they might have been booked on your last stay.

However, we look forward to welcome you again while you are visiting Chongqing either on business or leisure and enjoy the beautiful view from your rooms overlooking the Yangtze River. Thank you once again for your comments.

Warm regards
Rubel Miah
Director of Sales & Marketing
Sheraton Chongqing Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 9 February 2012

Stayed one night at this incredible place. If you like gold, kitsch and a total lack of proportion this is your place to go.Best part is the friendly service, but this is outweighed completely by the decoration both inside and outside. As for that it is probably the worst I have seen. Petronas Towers in Kuala Lumpur copied in gold.. fake gold and marble all over the place. Rooms with absolutely no taste other than generally bad. The faucets are even for seasoned travelers an enigma as you can chose between "cold" and "kalt" water.. just look at the photo.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank TGettermann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Chongqing, Director of Sales at Sheraton Chongqing Hotel, responded to this review, 13 February 2012
Dear guest,
Thank you very much for taking the time to share your comments and feedback about the hotel facilities and services. We noticed that you enjoyed our associates warm service which is very appreciable for their daily commitment to provide our best to all our guests.

I understand your comments about the hotel decoration, this Sheraton hotel is certainly out of the ordinary, and everyone of our guests are amazed by this property. Yet, we are continiously working to improve the facilities to delight all guests every time they choose to stay with us and experience the Sheraton warm and conforting hospitality while in Chongqing.

We certainly look forward to welcome you once again at Sheraton Chongqing Hotel.
Once again, thank you for sharing your comments.
Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 29 January 2012

I have only eaten at the Italian restaurant in the Golden Place !!!
This hotel is new and it in a great river front location over looking the two rivers.
If you like Gold you have to walk through the lobby and bar area I have never seen this much gold paint...
Back to my review the restaurart is good not the best ever but in Chongqing it a nice change from hot pot and Chinese dinners. Service for us is always good I tend to have ten people with me and we always enjoy it.

  • Stayed December 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Chongqing, Director of Sales at Sheraton Chongqing Hotel, responded to this review, 13 February 2012
Dear reviewer,

Thank you very much for taking the time to share your kind feedback about your dinner at our Sapori Italian restaurant and about the Sheraton Chongqing Hotel. We are pleased to know that you and your friends enjoyed the warm service from our associates.

Related to the hotel decoration, the hotel has been designed to be more than a regular five star hotel. From its exceptional initial concept it has developed into a signature structure, in order to bring Chongqing to be a world class city. This distinctive building and its décor have the makings of one that symbolizes the city of Chongqing.

Our culinary team and all other associates are pleased to welcome you and your friends for a gathering over a meal or for a delightful stay while you are in town.

Thank you very much for sharing your comments and we look forward to have you with us soon.

Warm regards
Rubel Miah
Director of Sales & Marketing
Sheraton Chongqing Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 10 January 2012

Only after four month of opening this kind of fake shiny place looks already old. Way over-sized lobby area with decor to run away. Rooms have modern layout with open bathroom but also same golden decor. Lousy housekeeping and already filthy bathrooms. No turn down service in a wannabe 5 Star hotel is disappointing. In-room-dining can't take the order in English and is delivering without a trolley only lukewarm food. 5 Star Standard for Starwood?? The entire place feels a bit like Versailles Castle meets old Rome. Banqueting and meeting rooms are well equipped and perfect for the Chinese Wedding. The GYM is open 24 hours a definite plus for the international traveler. Nice pool but a fake sauna.
Breakfast is poor with an OK selection for the Asian pallet but not too much choice for the western taste.
Overall an interesting China experience in a very special hotel. Will only return if there is no other choice.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank shanghai_1789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Chongqing, Director of Sales at Sheraton Chongqing Hotel, responded to this review, 13 February 2012
Dear reviewer,

Thank you very much for taking the time to share your kind feedback about your recent stay the Sheraton Chongqing Hotel. We are pleased to notice that you enjoyed the Sheraton Fitness powered with Core Performance as well as our swimming-pool facilities.

We are nonetheless feeling sorry to hear that the service level from some of our associates was not up to your expectations. The hotel is indeed newly opened and we are continuously re-enforcing our trainings to our associates in order to extend the best hospitality possible to all our guests.

Some of our facilities are not yet fully opened but we should have all areas ready to welcome all our guests in a very short while.
In the meantime, we are pleased to inform you that the hotel dining venues are all fully operational and the breakfast has greatly been improved recently in order to offer the best start of the day to our guests.

We hope to welcome you again in the near future and provide you, without a doubt, a better experience. Until then, thank you very much for sharing your comments and we look forward to have you with us soon.

Warm regards
Rubel Miah
Director of Sales & Marketing
Sheraton Chongqing Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
263 reviews
226 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

This hotel was opened 4 months ago the lobby is beautiful the rooms are comfortable the bath is in a glass box in the middle of the room interesting concept maybe do Vegas.
The service was great and they spoke English well.
But it was overpriced for a five star hotel in this city.

  • Stayed January 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Chongqing, Director of Sales at Sheraton Chongqing Hotel, responded to this review, 13 February 2012
Dear reviewer,

Thank you very much for taking the time to share your kind feedback about recent stay at Sheraton Chongqing Hotel. All our Sheraton associates are pleased that you choose to stay with us and hope you enjoyed our warm and comforting hospitality.

We look forward to welcome you again while you are visiting Chongqing either on business or leisure. Until then, thank you once again for your comments.

Warm regards
Rubel Miah
Director of Sales & Marketing
Sheraton Chongqing Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

This is one of the excellent place you can opt for stay. Luxurious giving value for the money.
Magestic lounge, well maintained, gives a feeling of entering into a palace!!

The attitude of the front office staff and the lounge bar staff was excellent. When our team checked in, it was about 23.30 hrs on 3rd Nov. That too after a long car journey and a tiring audit of a pharmaceutical company. When we asked about the food availability, the message from reception was the restaurant is closed and only room service is available. Lounge bar service may be available. When we went to the lounge bar the girls there told us that they too are winding up and only room service possible. Then my friend Raj Sigh did a magic. He went to the reception and after few minutes brought the girl there to the lounge bar. She provided us the restuarant menu card and asked the chef to take the order for food. Also asked the lounge bar girls to serve drinks for us.

Within few minutes the Chef came and told us that he can prepare dinner for us except Indian cuisine. We were so happy to get the food and drinks. We spent till 2 pm at the lounge bar ahd the girls at the bar was so cooperative to serve the drinks we asked. Excellent customer service. And Raj was a person who does this type of magics in odd moments !! His point to the staf at Sheraton was how Sheraton can close the bar when guest want to relax after a tiring journey?. Because of his request to serve the drinks for us, another team also got a chance to have drinks in the lounge bar. The bar girls did their job in a wonderful manner.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank vinupal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chongqing hotels
3.8 km away
Hilton Chongqing
Hilton Chongqing
#3 of 2,157 in Chongqing
4.0 of 5 bubbles 952 reviews
0.8 km away
JW Marriott Hotel Chongqing
JW Marriott Hotel Chongqing
#1 of 2,157 in Chongqing
5.0 of 5 bubbles 137 reviews
1.8 km away
InterContinental Chongqing
InterContinental Chongqing
#7 of 2,157 in Chongqing
4.5 of 5 bubbles 604 reviews
Show Prices
Show Prices
Show Prices
1.6 km away
The Westin Chongqing Liberation Square
2.0 km away
Somerset Jiefangbei Chongqing
Somerset Jiefangbei Chongqing
#2 of 2,157 in Chongqing
4.5 of 5 bubbles 271 reviews
6.6 km away
Doubletree by Hilton Chongqing North
Show Prices
Show Prices
Show Prices

Been to Sheraton Chongqing Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Chongqing Hotel

Property: Sheraton Chongqing Hotel
Address: No.78 Nanbin Road, Nan'an District, Chongqing 400060, China
Region: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 2,157 Hotels in Chongqing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Chongqing Hotel 5*
Number of rooms: 404
Official Description (provided by the hotel):
Sheraton Chongqing Hotel is ideally located in Nan’an District, the premier commercial and residential area of the city, only 25 km from Chongqing international airport, and just few minutes from the CBD. The hotel is adjacent to a Fortune 500 office building, an international deluxe shopping mall and along the entertainment area of the city.The hotel features 404 spacious guest rooms with a panoramic view of the Yangtze River. Each room offers the signature Sheraton Sweet Sleeper(SM) Bed a spacious bathroom with separate bathtub and ‘rainforest’ shower, coffee maker facilities and branded bathroom amenities. Each room features high ceilings with large windows as well as a 32-inch LCD television, a generously-proportioned work desk and high-speed WIFI and broadband access.Link at Sheraton experienced with Microsoft, is a social space and connectivity hub in the heart of the lobby, a place where you can get online, watch a game with friends or borrow a magazine or newspaper. Gather at the Feast restaurant with your business partners, friends or family and enjoy a cuisine from across the world. For epicureans, Sapori, our authentic Italian cuisine with traditional recipes from Chef Alessandro will delight your palate with a large selection of Italian wines.For a relaxing moment, enjoy our tailored programs at the Sheraton Fitness by Core Performance. Find your glow with our signature treatments at the Shine Spa, influenced by our location and designed to brighten your mood. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity.ca, Priceline and Agoda so you can book your Sheraton Chongqing Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing