Excellent customer service and friendly staff. Rooms were spacious and clean. One of our rooms had a funny smell in the beginning but it disappeared after the first day. The beds were a little too firm for my taste but I slept OK as they provide both firm/soft pillows at your request. The shower head was awesome and that was definitely the highlight for me! :) This hotel is located in a busy, fun area with the MTR right outside the lobby doors. Restaurants, malls, boba and unique stores are located at the tip of your fingertips!