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Reviewed April 24, 2018

I recently stayed at Upper House and they went above and beyond the entire time I was there. They managed to book dinner at a very exclusive restaurant at short notice, they offered for myself and my wife to stay at the hotel later due to our flights being so late in the evening and they even offered us a limo service to take us to the airport.
Overall, the level of service and care from the staff at the hotel was exceptional. As always they hotel itself and the rooms were beautiful. I have stayed many times there and will continue to go back as long as I plan on visiting Hong Kong.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank philiphoffman6334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded April 25, 2018

Many thanks for having taken the time to share your positive feedback about your recent visit to The Upper House with the tripadvisor.com community,

We are delighted to read of your most recent stay at "Our House", it is so lovely to read that you find the hotel and rooms to be so beautiful! In particular, it's wonderful that the level of service you receive from the team here at The Upper House is always exceptional and that they go above and beyond to make your experience such a memorable one, each time. Your kind words have been passed along to the team with many thanks,

We look forward to welcoming you back next time! Please do not hesitate to contact me directly if I can assist with any reservations here at The Upper House or any other Swire Hotels,

Sincerely,
Marcel Thoma
General Manager
The Upper House
Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2018

The suite is simply the best hotel room in Hong Kong. We booked it for our wedding day and night so we had photos there all day and stayed in the evening. The interior and the views are stunning and provided a breathtaking scene for the photographer. The staff were so helpful and went out of their way to make sure everything was perfect. Incredible 5-star experience.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank fionhlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded April 24, 2018

Many thanks for having taken the time to share your positive feedback about your recent visit to The Upper House with the tripadvisor.com community,

We are so thrilled to read of your stay at "Our House", and that you chose The Upper House to set the scene for your wedding photographs! It is particularly wonderful to read of how helpful the team were for you in making sure that your time with us was perfect, all of your kind words have been passed along to the team with many thanks in return,

We hope to welcome you back in the future! Please do not hesitate to contact me directly if I can assist with any reservations here at The Upper House or any other Swire Hotels,

Sincerely,
Marcel Thoma
General Manager
The Upper House
Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2018

My wife and I stayed at The Upper House back in January 2018. What. A. Delight! While the stay set us back a couple of clams, it was worth every penny. Very rarely do we have a holiday where we enjoy staying in the room as much as we do. It was tastefully decorated and well-appointed with an incredible view. Renee and Sabrina were breaths of fresh air who provided some of the best attention, recommendations, and customer service we've ever encountered. The only negative experience we had was the wait service at Bar Cafe Gray Deluxe - very slow and non-responsive. All said, we look forward to our next visit to Hong Kong and - even more so - to our next stay at The Upper House!

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank briesenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded April 24, 2018

Many thanks for having taken the time to share your positive feedback about your recent visit to The Upper House with the tripadvisor.com community,

We are delighted to read of your stay at "Our House" and that it was such a delight! It is wonderful to read that you enjoyed the room and incredible views, along with Renee and Sabrina's Hong Kong recommendations. Your kind words about Renee and Sabrina have been passed along with many thanks in return,

We very much look forward to welcoming you both back! Please do not hesitate to contact me directly if I can assist with any reservations here at The Upper House or any other Swire Hotels,

Sincerely,
Marcel Thoma
General Manager
The Upper House
Hong Kong

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Reviewed April 21, 2018

Upper House Hotel offered one of the best hotel experiences I have ever had.
After getting off a 15 hour flight from LA I was immediately taken to my room upon arrival. All check in procedures were done from the comfort of my room where i felt completely relaxed and settled in. Michelle took extra care of me making sure that my every need was met. Almost everything in the mini bar was complimentary and the toiletries were divine. The room was beautiful and modern which made it so hard to leave since I had felt so at home. Not to mention the size of the closet and the beautiful breathtaking city views from the hot tub. On another note, the food was AMAZING. Cafe Gray had one of the best menus and drinks in all of HK. I highly recommend this hotel.

Room tip: Call in advance for any special requests and they will make sure they are all met. Ask for Michelle and haver her take care of you,
Date of stay: April 2018
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Q2788UCpamelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded April 24, 2018

Many thanks for having taken the time to share your positive feedback about your recent visit to The Upper House with the tripadvisor.com community,

We are so delighted to read of your stay at "Our House", in particular it is so wonderful to read that you felt so at home, and relaxed here at The Upper House. Also to read that you found the food and drinks served at Cafe Gray to be amazing, all of your kind words have been passed along to Michelle and the team with many thanks in return,

We very much look forward to welcoming you back! Please do not hesitate to contact me directly if I can assist with any reservations here at The Upper House or any other Swire Hotels,

Sincerely,
Marcel Thoma
General Manager
The Upper House
Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 19, 2018 via mobile

When i think of Hong Kong, i think of the Upper house. This hotel is a true definition of urban oasis. The room design are timeless, leaves u a warm and calm feeling, exactly what you needed after a long day in HK. The staff are the best and always try their best to make my stay more pleasant. Its my number 1 go to hotel in HK for sure!

Date of stay: April 2018
Trip type: Travelled with family
Thank jamiecQ4130RF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded April 23, 2018

Many thanks for having taken the time to share your positive feedback about your recent visit to The Upper House with the tripadvisor.com community,

We are thrilled to read about your stay at "Our House", in particular that you find the rooms to be timeless and that they leave you feeling warm and calm after a long day! It is also wonderful to read that you find the team here at The Upper House always do their best to make your stay as pleasant as they can, all of your kind words have been passed along with many thanks,

We look forward to welcoming you back! Please do not hesitate to contact me directly if I can assist with any reservations here at The Upper House or any other Swire Hotels,

Sincerely,
Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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