- Toilet flush in our room is not working - and we stayed there for 4 days! and NO pail and water dipper provided until the next day. We requested to transfer to another room but they said that we can't and that "all rooms have no flush in the toilets".
- No staff manning the front desk which meant nobody attending to our needs/concerns - we need to use the phone outside to call them but most of the time they are unreachable (no one answers the phone)
- Beddings were itchy. The staff do not change the towels and bedding sets and we have to request it several times before they do so. They have only changed them on our 3rd day!
- Not helpful at all when I asked for assistance because I needed to enter the room but I didn't have the keys with me. My friend has the keys but we had different itineraries that day and I was the one who got home first. When I called them for assistance, they refused to help and even answered rudely on the phone. They just let me stay there outside and wait for my friend to arrive!
I am a frequent traveller and this has got to be the worst service I have ever experienced in a guesthouse. If you want to have a pleasant stay in your trip to Hongkong, just book somewhere else.More