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“On a clear day, you can see forever”

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The Ritz-Carlton, Hong Kong
Ranked #2 of 718 Hotels in Hong Kong
Bangkok
Level Contributor
355 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“On a clear day, you can see forever”
Reviewed 2 April 2012

Perhaps, the primary reason for booking this Hotel is the spectacular view. The view from my room on the 111th floor was spectacular ...almost like an aerial panorama! The service too is flawless and does not disappoint. The Club on the 116th floor is excellent. The only two down sides for me were (1) the two main restaurants - overpriced and not really in the same class but that is another story and (2) on cloudy day you can't see a thing from your room!

Room Tip: The club access is not much more and worth it. The breakfast is divine!
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  • Stayed March 2012, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank Softlanding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Value
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
New Canaan, Connecticut
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 March 2012

I am a Ritz-Carlton platinum hotel member (meaning I have stayed at least 75 nights at their hotels in the last year) and have stayed at many Ritz-Carltons. This one however absolutely tops the list and is nothing short of amazing!! Most people talk about the views (and they are stunning, and I have included 2 images from the 2 rooms we had), but for me, what made the hotel so incredible was the service.

We used the hotel to pick us up from the airport, and was picked up in an S class Mercedes and taken to the hotel (the Ritz-Carlton representative at the airport was amazing upon both our arrival and departure). Upon getting out of our car at the hotel, we were met by one of their wonderful staff members, Elisa, who was so welcoming, and took us straight to our room (no going through a front desk). She helped to see that many of our special needs (which was no easy task) were met. My friend who is not a Ritz-Carlton member received the same service. That was the beginning of being treated like royalty throughout our stay.

I highly recommend the club lounge. It is SO worth the extra money. The food there is incredible and the staff are unbelievably polished. Though there were many guest, the staff always referred to us by name. We felt like total VIP's, and the floor manager Hervé is heads and shoulders above any other I have seen in his position. He came and introduced himself, spent time getting to know us, helped us plan itineraries and was so friendly throughout our stay. When we changed rooms 1/2 way through our stay (just a few rooms down), he insisted on coming personally and helping us with our suitcases and making sure that all was okay. I could go on and on and name other staff members that made our stay so unbelievable. I have never seen a group of people try so hard to make sure we had a 10+ experience. Most places we vacation to is based on the location. There are a few places however where we will vacation to just to visit the hotel again. This is definitely one of those places and tops my list of the absolute best hotel in the world

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
3 Thank BradfordR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 31 March 2012

Stayed there for 4 nights from 22-26 March 2012. Room on Level 115 with view of HK Island and pier. Stunning view no doubt. Although the hotel is pretty new, but the closet and coffee table are a bit tired, which is a bit surprising. Location wise is great because the Airport Express station is beneath the hotel. Very convenient. Airlines check-in is also available so a big plus point.

Only thing lacking is daily fresh fruits. For the rate they are charging, would expect them to serve fresh fruits everyday, but nope. Was a bit disappointed because my previous stayed in Conrad and Shangri-la had that little touch so expected Ritz to offer the same kind of little touches as well.

The staffs were friendly and helpful. Response time was quick when I requested for extra bottled water.

Would I stay in this hotel again? Unless there are no availability in Conrad and Shangri-la then I'll consider.

Would I recommend to my friends to stay? Yes, at least for 1 time in their lifetime.

  • Stayed March 2012, travelled solo
    • Value
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Helpful?
1 Thank Silkysultry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zürichMännedorf
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 March 2012

for us the best Ritz Carlton. price value excellent!! great service, rooms spacius, when the sky is clear super view , we stayed on floor 112. ask for harbour view, is worth the diverence. staff super, service excellent, we have really enjoyed the time there, thank you.

Room Tip: ask for harbour view, view is spectacular
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  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank Cardhu2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nj
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 March 2012

Sleep higher then the Empire State Building when staying at the RC HK, with the most amazing views all around Hong Kong in Kowloon. Rooms are extremely comfortable with all the amenities you can imagine and seats by the glass wall, from where you can see Hong Kong Island, the Harbor, Kowloon and the helicopters passing by down below.
Hotel takes floors 103 to 118, where they have an indoor pool overlooking HK with lounge chairs by the window, an outside whirlpool and a bar.
Plenty of restaurants at the hotel or in the upscale mall in the same building.
Easy access to downtown Kowloon using train or taxi.
Service is excellent.
Fabulous choice in HK.

Room Tip: Ask for a HK island view, you can enjoy the lights show from your room. Go for the club level, real...
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  • Stayed January 2012, travelled with family
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Helpful?
1 Thank scmnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2012

We had a wonderful long weekend in Hong Kong with no kids and this hotel was one of the nicest I have stayed in for some time. We were on the 114th floor and although mainly cloudy, occasionally the views were spectacular.

Great gym, pool, food and location.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Hamish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shenzhen, china
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2012

I recently stayed at the rit carlton and i must sa its the best hotel ive ever stayed at. It is a little hard to find through the mall but through the car passage its great. even though the hotel is located at 109 stories up its great fun getting there. It is a little pricey but it is well worth what you pay for. The pool is great. the room i stayed on was on the 118th floor. and i was surprised it came with an Ipod classic! the bathroom was even more spectacular. But i would highley recommend this hotel if you would like to spend some money

Room Tip: Just ask for a regular room and it will still be great
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  • Stayed February 2012, travelled with family
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Helpful?
1 Thank sasha w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Hong Kong

Property: The Ritz-Carlton, Hong Kong
Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Official Description (provided by the hotel):
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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