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All reviews continental club harbour city cafe marco the star ferry terminal ocean terminal lane crawford club floor excellent location a harbour view room hong kong island shopping mall deluxe room easy access in tsim sha tsui breakfast buffet light show business trip
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Reviewed April 2, 2018

I booked this hotel as part of my first business trip to Hong Kong. This was my first stay in this hotel. When I arrived around midnight, there was no bellboy who came and picked up the luggages. There was also a long queue at the check-in counter, as only one staff serving incoming guests. Meanwhile on the other side, at the concierge counter, there was a group of staff doing nothing. After around 20 minutes later, another staff attended and served the guests.

The room itself was very outdated and dark. I also couldn't find any extra powerpoint to plug my mobile phone and laptop chargers. There was nothing special about the room and the bed.

The breakfast was also pretty standard and not much choice.

The location was great - it's just a walking distance to the Avenue of the Stars, and you can see the harbour night view easily.

Other than the location, I am not sure if I would be back to this hotel again.

  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ANJ002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear ANJ002,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. More importantly, we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel.

With warm regards from the world's most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

Excellent service experience at Cucina Italian restaurant. Location is so perfect In the center of Canton Road with very warm and fantastic service to the following hotel staff;
Gabbie, Lawrence, Add, Robie, Keith and Andy. If I Will visit Hong kong again definitely its Marco Polo Hongkong hotel again.

Stayed: March 2018, travelled with family
Thank cristyladan1120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear cristyladan1120,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with Gabbie, Lawrence, Add, Robie, Keith and Andy, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

The last time I checked in this hotel was like 1980 around those years. Now, I asked my friend to booked us here to re visit this hotel. To my surprised the lobby was renovated beautifully. My most pleasant experience is the bar and resto at cucina restaurant. The great staff whose names are gabie, Lawrence,add, Robie,Keith and Andy made my margarita nights overwhelming good. No more other hotels for me in hongkong from now on. Yes, definitely I’ll come back again. Will surely recommend it to people in now visiting HK. It’s truly nice to re visit a place with the warmest staff.

Stayed: March 2018, travelled with family
Thank Daisy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear Daisy D,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with Gabie, Lawrence, Add, Robie, Keith and Andy, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018

One of the best hotels I have stayed at,the location was great, not far from Ferry terminal and shopping area, and those sheets and pillowcases, perfect , staff were first class who were more than helpful with any request

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank pmsanders98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear pmsanders98,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018

Very comfortable rooms, bath and shower. Excelent beds with a menu with many different kinds of pillows. The hotel also offer a cell phone with free local calls and internet service. The hotel staff was very prompt, polite and efficient. The hotel has many excellent restaurants. One of them, has a view to the bay area. Breakfast had all kinds of food imaginable. The location was excellent, connected to many shopping malls.

Room Tip: Some rooms face the Hong Kong Bay
  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Fernanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded March 27, 2018

Dear S6289KXfernandab,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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