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All reviews continental club harbour city cafe marco the star ferry terminal ocean terminal lane crawford club floor excellent location a harbour view room hong kong island shopping mall deluxe room easy access in tsim sha tsui breakfast buffet light show business trip
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Reviewed April 4, 2018

Continental Club is top notch. Rooms, in a hotel of this class, are very good etc but the service in the Continental Club is superb. Very efficient, very professional but, at the same time, warm & friendly - not at all 'stuffy. Well done again !!!

Superb food/snacks (and breakfast) etc. To be honest, if I am going to have dinner I am not going to eat inside a hotel - any hotel - anyway as I, like most, enjoy eating out somewhere different or new. But the availability, selection & quality of food on offer in the CC are one of the reasons I stay at this hotel.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear Mark R,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Overall good hotel with friendly and helpful staff. Lacks a few nice touches and some of hotel furnishings / décor a bit tired. Generally though a very good stay. The transfer limousine service was excellent.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank markhughes2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear markhughes2018,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comment about updating the hotel facilities has been noted. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

We were recommended to upgrade to the Continental Club by our travel agent who had stayed there previously. So glad we took his advice! Preferential and dedicated check in allowed us to miss the queues. The room was amazing, so stylish, comfortable and what a view of Hong Kong Harbour! So interesting during the day watching the ferries, fishing boats, and pleasure boats, and the light display on the buildings during the evening. Breakfast is included in the room rate, and with the Continental Club lounge access afternoon tea/snacks followed by complimentary evening drinks for a couple of hours. The variety and quantity was sufficient to satisfy the need for an evening meal. The staff were amazing and focused on providing an excellent level of service. A fabulous hotel and 5 stars from us!

Room Tip: Upgrade to Continental Club and choose harbour view.
Stayed: May 2017, travelled as a couple
Thank AOllie999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear AOllie999,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates at The Continental Club. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

I booked this hotel as part of my first business trip to Hong Kong. This was my first stay in this hotel. When I arrived around midnight, there was no bellboy who came and picked up the luggages. There was also a long queue at the check-in counter, as only one staff serving incoming guests. Meanwhile on the other side, at the concierge counter, there was a group of staff doing nothing. After around 20 minutes later, another staff attended and served the guests.

The room itself was very outdated and dark. I also couldn't find any extra powerpoint to plug my mobile phone and laptop chargers. There was nothing special about the room and the bed.

The breakfast was also pretty standard and not much choice.

The location was great - it's just a walking distance to the Avenue of the Stars, and you can see the harbour night view easily.

Other than the location, I am not sure if I would be back to this hotel again.

  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ANJ002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear ANJ002,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. More importantly, we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel.

With warm regards from the world's most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

Excellent service experience at Cucina Italian restaurant. Location is so perfect In the center of Canton Road with very warm and fantastic service to the following hotel staff;
Gabbie, Lawrence, Add, Robie, Keith and Andy. If I Will visit Hong kong again definitely its Marco Polo Hongkong hotel again.

Stayed: March 2018, travelled with family
Thank cristyladan1120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded April 5, 2018

Dear cristyladan1120,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with Gabbie, Lawrence, Add, Robie, Keith and Andy, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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