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“Stay at Excelsior”

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The Excelsior, Hong Kong
Ranked #76 of 718 Hotels in Hong Kong
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Stay at Excelsior”
Reviewed 1 April 2012

I stayed with my Dad for six nights at the Excelsior Hotel. We were thrilled with our stay - especially the helpful staff and service and breakfast buffet.
We were there for the HK 7s, and it was a busy time, but our stay was very successful. We had a room with a view over to Kowloon. The room (twin share) was on the small side - but is to be expected in HK. Room was clean, tidy and well maintained.
Dad had laundry done, and this was promptly returned.
Great location for walking around - close to HK stadium, transport, places to eat and shop.
We had a great stay.

  • Stayed March 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,433 reviews from our community

Traveller rating
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    27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Amelia Island, Florida
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 April 2012

The hotel is conveniently located. Service is outstanding. The rooms are average size and the décor is dated. There is a nice work area if you are staying for business reasons. The bathroom is very small and towels were not of best quality, they were not thick and fluffy. The bed was comfortable and the bed linens were good quality. The room was kept very clean.

The price was reasonable for the location. This is not a luxury hotel. Would be much nicer if the rooms were updated and more modern. The high level of service provided really makes a difference.

The penthouse restaurant/bar was very nice, good food and the view was spectacular.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summersail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
184 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 31 March 2012 via mobile

If you like the idea of being in the middle of a Black Friday sale in the USA, then this is the place for you. Located in the heart of Busy Causeway Bay, it is a nightmare trying to navigate to and from the hotel with the throngs of shoppers circling round Sogo department store. This is a very basic hotel, so don't expect any sort of luxury. Just be glad that your room has a view other than the one facing another ugly building. This place is cheap compared to other hotels in Central, but if money can buy you happiness, I would defintely go buy it elsewhere!

Stayed July 2011
Helpful?
1 Thank KraZkatlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 March 2012

I had a great time in this hotel, The staff could not of been friendlier and when I needed to use the business centre at midnight they were only too pleased to open it up for me.I went for the Hong Kong 7's so the location was an easy 20 minute walk away and a 5 minute taxi ride from evening entertainment. The accommodation was very comfortable and extremely clean.I would highly recommend this hotel.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Stewart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 March 2012

The Excelsior is a waterfront hotel in Causeway Bay, with easy access to Central by taxi and the MTR just spitting distance (3 stops to Central). Mandarin Oriental have significantly improved this hotel from its spartan origins, and its now a very busy high quality alternative to all the ***** hotels in Central.

I stayed on my own on the Exec Club floor for two nights - accomodation charge was quite ok (for Hong Kong) and there was a special lounge for breakfast and/or happy hour evening drinks on the house.

Newspaper on the door every morning, very comfortable double bed, big bathroom and tea/coffee facilities, mini-bar etc. Only minor negative was small flatscreen TV at other end of room, so couldn't see it so well.

Had dinner and drinks in the Dickens Bar in the basement. This bar is "Rugby Central" during the HK7s, but was very happy to watch the football on this quiet Tuesday. The staff in the bar are attentive, friendly and the service is first rate - MO at its best. And the food and drinks on offer were a good mix of Western and Eastern.

Rooftop bar and restaurant are also a v good option - but need to reserve in advance.

Will return without any doubt.

  • Stayed March 2012, travelled solo
    • Value
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Helpful?
1 Thank Madone5point9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
372 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 29 March 2012

If all you want only the best in service and superb luxurious everyway, this is not for you, on the otherhand, hotel is for sleeping, like to explore on your own, this is a perfect choice,
5 minutes walk to MTR Causeway Bay station, 5 minutes to Sogo, the most comprehensive shop for Japanese fashions and japanese grocery store outside of Japan, if you want to shop Hermes, Gucci, LV etc at Lee Garden is 10 minutes walk, for lunch, dinner or snack, World Trade Centre is just next door, also for all you need shopping, Excelsior offer some of the best food in town, you be surprise to see dozens airlines personnel at this hotel, there must a good reason and no one talks about it, the hotel show it's age, but good size room and good standard services, in this neigborhood most shops and restaurants are cater to the local Hong Kong folks, treat you just like everyone else, not as a tourist, what you see is what you would pay, no bargaining necessary, this is not Tsim Sha Tsui, most tourist are from the Mainland China, if you are not people friendly kind, keep out of Causeway Bay, this maybe the busiest streets in Hong Kong.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hkvisitor1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2012

The location is very convenient since it is in the center area of HK. They have very accommodating staff in the lobby as well in the reception area. They serve good breakfast in the mezzanine floor and dinner at Totte's Bar in the penthouse level-nice view as well, overviewing the bay at night. The service is very good, in terms of changing the sheets and cleaning your room.

Room Tip: Book your trip two months in advance to get a good room, especially the good view fronting the Cause...
See more room tips
  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pathfinder09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Excelsior, Hong Kong

Property: The Excelsior, Hong Kong
Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in Hong Kong
#43 Family Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#61 Romantic Hotel in Hong Kong
#70 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Excelsior, Hong Kong 5*
Number of rooms: 884
Official Description (provided by the hotel):
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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