We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Room in fridgid condition; construction above room very noisy”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Regal Riverside Hotel
Ranked #158 of 719 Hotels in Hong Kong
Calgary, AB
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room in fridgid condition; construction above room very noisy”
Reviewed 20 May 2012 via mobile

Just checked in the hotel last nite for 5 nites so far the experience had not been present. Room temp. Thermostat was not working properly and kept at 19c although adjusted to 22 a few times. Too cold for toddler travelling with us. Cleaning staffs were a bit noisy outside the hall way. As well we can start hearing renovation noise on above floor at 10, 10:30am and it is still going as we speak. The on duty mgr agreed to switch room for us this morning so hopefully the rest of the 4 other nite experience will be better.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shop_Montana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 24 May 2012
Dear Commentator: Thank you for your feedback! We fully appreciate that especially for toddlers the appropriate room temperature plays a huge role; you made the right decision when you asked immediately for a room change! As much as we strive for a balanced air-con output, we may not always fully succeed.
We reiterated your point covering maid-chatter in the guestroom corridor and our Executive Housekeeper assured us that the case related to non-permanent housekeeping staff whom we henceforth will brief especially on this important aspect of consumer expectations.
Welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,501 reviews from our community

Traveller rating
    305
    631
    366
    115
    84
See reviews for
408
325
132
268
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Los Angeles, California
1 review
Reviewed 10 May 2012

I like to stay in this hotel because the location is pretty good. I can go anywhere by bus or the MTR since the bus stops are located in front of the hotel. The hotel provides free transportation to the Shatin Train Station too.
Overall, the employees of this hotel are very friendly. Whenever I called the housekeeping for service, he/she will show up within ten minutes. I broke my ankle at the last three days before I returned to the States in March. The manager asked the housekeeping to change the shower faucet with a handle for me so that it is convenient for me to take bath. I am touched by her kindness and consideration.
I will stay in this hotel when I visit Hong Kong again next time and I will recommend this hotel to my friends too.

Room Tip: Rooms on the upper floors facing the river
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosanna90049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 12 May 2012
Dear Commentator: Wow, what a pleasant caption above your comments! Thanks a million!
You like our location in the new Territories of Hong Kong! You appreciate the hotel’s complimentary shuttle to the nearby major MTR station! You extend compliments to our friendly staff! You praise our Housekeeping speed to be ready to be of service to you! You applaud our managerial and maintenance assistance when you needed a faucet exchanged to accommodate the movement needs related to your broken ankle!
And…, you promise to return! What could we wish more!
Welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
1 review
Reviewed 4 May 2012

The Regal room that we stayed in is very big however, it is very old and dated especially the bathroom. The bathroom door panel/paint is peeling off, not much of a shower curtain, the toilet flush is finicky. Slippers are provided along with two complimentary bottles of water. Beware of the mouthwash in the bathroom sitting along with other complimentary amenities (ie, toothbrush, combs, etc) there is a charge of HK 20.00 for that.

The bed is very uncomfortable, mattress is old and you can feel the mattress spring on your back. Our TV was not working and we had to get them to come fix it.

The only plus side is that it is quite convenient traveling to/from airport with bus A41. We exited at the side of the hotel and walk half a block up to the A41 bus stop for the airport ride. Fare is quite cheap at HK 22.30 per person paid with octopus card or exact change. Hotel also provides free shuttle bus to Sha Tin MTR station.

The hotel lobby is always busy and packed with tour groups. There is free WIFI but need to wait quite long to get a hold of the concierge for the password.

Overall, it is okay if you are not looking for anything fancy or close to the city center.

  • Stayed April 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Filter188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 7 May 2012
Dear Commentator: We appreciate that you like the spacious and larger rooms you would usually find in Hong Kong. We noted your comments on the hotel’s current renovation status and are pleased to share with you that the hotel owners renovated an entire floor this year and made a commitment to continue to renovate the lobby and more. We noted your comments on the price of the mouthwash and will see how we can modify its price. While all rooms from the 10th floor upward were fitted out with new mattresses, we will continue to replace those on the lower floors. The use of the TV system is not exactly as consumer-friendly as we would like it to see and at times requires some user support.
We are pleased that you like the multitude and frequency of the public bus schedules in front and around the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Manchester, United Kingdom
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 May 2012

Located in the New Territories, much quieter than busy downtown Hong Kong but easily accessible by bus from the airport and very frequent free transfers to the MTR - best and cheapest way to get around HK.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R4FMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 7 May 2012
Dear Commentator: Thank you for your comments! We take it that VFM stands for VALUE FOR MONEY.
Yes, Shatin in the New Territories is a VFM location and we are glad you see it as such and like it.
Welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shaoguan, China
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 April 2012

We stayed two nights at this hotel, just for the location. The bed was not that good, and the room was about as nice as lower priced hotel in the US. There were many things that should have been maintained better. The shower curtain really needed replacing, and it didnt look like they had vacuumed the room very well. Some of the outlets didnt work, and they pre-set the A/C to not go below 21 degrees celsius. Will not stay there again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mtntraveler412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 7 May 2012
Dear Commentator: We appreciate your observations. For more discerning expectations, we recommend reservations at Regal iClub floors where the room conditions are superior to those on the floors with lower rates.
We regularly replace shower curtains and we will reinforce more rigorous conditions for replacement.
We are currently testing all power sockets to replace any damaged fuses.
The air-condition system cannot be lowered to temperatures below 21 degree Celsius which especially for guests from the US and Middle East may not always be up to expectations. We only can offer our regrets for such fact.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hong Kong hotels

San Mateo, Philippines
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 April 2012

even though we just stayed for about few hours in the hotel because our schedule during whole HK tour was hectic it was nice and cool. Thanks to trip advisor, they really helped us! Our stay was beyond our expectations. Friendly staff, although they cannot communicate well in English, but it was ok, sign language helps (i think it is universal now). It is a bit off the downtown HK, but then again it is still worth the pros than the cons. Early morning, the view from the river was refreshing. just a few jog from the hotel, away from the hustle and bustle of the city. The place has nearby 7-11 and food stalls. Definitely will come back, imagine that for just a 3 star hotel

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoViCeForNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 7 May 2012
Dear Commentator: Thank you for your comments! TripAdvisor rates hotels in form of BULLETS and a matrix that classifies hotels by stars. That matrix classifies the hotel somewhere between three and four stars although the local classification rates it four stars based on its extensive facilities, amenities and services such as 10 restaurants and bars , 10 function rooms inclusive of two large ballrooms, 1,138 guestrooms and suites, a Thai spa, garage parking and more.
Yes, generally our team members are very friendly albeit that they do not all speak fluently English or Mandarin.
Yes, Shatin is a 1 million citizen suburb. It is located along the Shing Mun River, an inlet from the sea. It is surrounded by green hills; it is cooler and breezier than downtown.
You can jog and cycle on well-maintained tracks and shopping – it’s great at the close by mega malls!
Welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2012

I stayed there for 2 nights. The bus stop is nearby. we took the bus for the city tour. 7-11 and various kinds of restaurants, Japanese, Italian, Viet, Cantonese, satisfied me. I can also enjoy the beautiful view of the canal. The bed is soft and big. The room is spacious and neat. There is a hair dryer , an adapter, two more pillows and quilts in the room. We feel comfortable in it. I like the hotel. I would like to go next time.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennymoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRH_10, General Manager at Regal Riverside Hotel, responded to this review, 7 May 2012
Dear Commentator: Thank you for your comments!
Shing Mun River is an inlet from the South China Sea and it divides the million-city suburb of Shatin into its left bank and right bank. On the right side you will find Regal Riverside Hotel and numerous sightseeing spots, jogging and cycling tracks, an MTR station nearby and many public bus and mini bus stops, in front of the hotel or nearby. On the left bank, you find a cluster of mega malls with numerous brand boutiques with favorable pricings and an additional MTR station.
Yes, Regal Riverside hotel features ten (10) restaurants and bars for various budgets and palates.
We are delighted to note that you like our beds, spacious and neat rooms with all amenities you would expect from a 4-star hotel. You obviously reserved a room at our Regal iClub, a better hotel under the same roof.
Welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
Royal Park Hotel
#49 of 719 in Hong Kong
4.5 of 5 bubbles 1,130 reviews
Kowloon City
Regal Oriental Hotel
Regal Oriental Hotel
#147 of 719 in Hong Kong
3.5 of 5 bubbles 838 reviews
Tsuen Wan
Royal View Hotel
Royal View Hotel
#112 of 719 in Hong Kong
4.0 of 5 bubbles 847 reviews
Show Prices
Show Prices
Show Prices
Courtyard Hong Kong Sha Tin
#70 of 719 in Hong Kong
4.0 of 5 bubbles 580 reviews
Tai Kok Tsui
Dorsett Mongkok Hong Kong
Dorsett Mongkok Hong Kong
#78 of 719 in Hong Kong
4.0 of 5 bubbles 3,533 reviews
Show Prices
Show Prices
Show Prices

Been to Regal Riverside Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Regal Riverside Hotel

Property: Regal Riverside Hotel
Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Hong Kong
#50 Best Value Hotel in Hong Kong
#116 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
Official Description (provided by the hotel):
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Preferred Hotels, Booking.com, Priceline, Asiatravel.com Holdings, Agoda, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your Regal Riverside Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing