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Reviewed June 10, 2017 via mobile

This is my first review of favourite stopover hotel in Hong Kong. Arrived early last Thursday morning not expecting a room to be available. We were provided with access to a small room for a quick nap while a city room was made available and the Change-over was carried out professionally with a small fruit plate a bonus. The rooms are large quite and and has really comfortable bedding. An added bonus is the mobile phone provided. All the staff are so helpful and friendly it is a pleasure to stay.

Stayed: June 2017, travelled as a couple
Thank Peterjayh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Wassermann, General Manager at InterContinental Grand Stanford, responded to this reviewResponded June 14, 2017

Dear Peterjayh,

Thank you for sharing your great stay with us. We are very glad to know that our hotel is your favourite stopover hotel in Hong Kong!

We are also pleased to know that you enjoyed our large room, comfortable bedding and the handy smart phone provided in guest rooms - the phone is indeed very popular among guests with its useful functions!

We appreciate your positive feedback on the professional services delivered by our staff. Thank you for your kind words and they have been shared with the team, this is the best motivation for us to achieve higher standards and improve even further.

It is our honor to have you as our guest and we look forward to welcoming you back during your next stay.

Best Regards,
Alexander O. Wassermann
General Manager
alexander.wassermann@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2017 via mobile

Pros:
Helpful and friendly staff. Really made a difference to the stay.
Extensive breakfast buffet - English, oriental, Indian and continental dishes.
Stayed on 8th floor (rooms on this for and higher are newly refurbished).
Upgrade on arrival for no extra charge.
Large size room and bathroom.
Bathroom mirror heated so it doesn't steam up.
Good toiletries and mineral water supplied each day.
Turndown service and pillow menu.
Great location near harbour - you can walk to waters edge (crossing nearby footbridge) in 5 mins.
Close to East TST station (5-7min walk) and Nathan road (10-15min walk). Note you can walk to TST underground via East TST making use of the aircon if too hot outside.
Bars and shops next to hotel - didn't find location dangerous in the slightest .
Well equipped gym and nice roof top pool (though a bit small). Staff give out large towels and cold towels to cool off.

Cons:
The aircon in the breakfast buffet restaurant is on full blast and hence I had to wear 2 layers to avoid catching a cold.
A couple of nights, a hooker stood outside the hotel.
Didn't think much of the cocktails served in the hotel bar.
Few mosquitos were flying around in the hotel lobby/ reception (none anywhere else)

Tips:
For amazing cocktails, try Quinary bar on Hollywood road, in Hong Kong Island. Amazing drinks, never tasted anything like it
Taxi to Ritz Carlton West Kowloon is about 35-40 dollars
If you take the mid levels escalator to the end, take the number 3 bus (next to the escalator exit). It's last stop is central station.
Octopus card highly useful. You can get a refund for unused credit plus your deposit less 9 dollars admin fee. The MTR is great.

Stayed: June 2017, travelled as a couple
4  Thank wuju187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Wassermann, General Manager at InterContinental Grand Stanford, responded to this reviewResponded June 20, 2017

Dear wuju187,

Warm Greetings from the InterContinental Grand Stanford Hong Kong!

Thank you for sharing details of your wonderful stay with us. We are happy to hear that you enjoyed the great service, extensive breakfast buffet, well-appointed accommodation and great location in our hotel. We take great pride in offering our guests luxurious stay and our team will be thrilled to know that their hospitality was appreciated.

Thank you for your feedback towards our hotel lobby as well as the air-conditioning in our buffet restaurant. I would like to assure you that your comments will be used for our continuous hotel improvement efforts. I am confident that our management team will continue to do their best to ensure that our guests have a wonderful stay.

Thank you very much also for sharing your travel tips here on TripAdvisor, I'm sure fellow travellers to Hong Kong will find them useful. It was truly a pleasure to have had you as our guest and we look forward to welcoming you back during your next stay.

Best Regards,
Alexander O. Wassermann
General Manager
Alexander.wassermann@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 8, 2017

stay 5 nights here after a Everest trek,was just the medicine the doctor ordered.we stayed in the club suite and had club access.was the only way to go.they really look after you.great location to walk and see whats around.great pool...will be back

  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank zinzan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Wassermann, General Manager at InterContinental Grand Stanford, responded to this reviewResponded June 14, 2017

Dear zinzan66,

Thank you for visiting InterContinental Grand Stanford Hong Kong and sharing your experience of a great stay with us. We are glad that you enjoyed our suite, club lounge, great location and rooftop pool.

Pampering our guests with professional service is always our mission. It is our honor to have served you with quality service. I have shared your kind compliments with the team, there is no better way to motivate and inspire us to improve further than the feedback from our guests, we thank you very much.

We look forward to welcoming you back during your next stay!

Best Regards,
Alexander O. Wassermann
General Manager
alexander.wassermann@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2017

I stayed Intercontinental 2 night INTERCONTINENTAL SEA VIEW ROOM with club access. InterContinental Grand Stanford Hong Kong is greats locatiions views victoria harbour is superb.club intercontinental superb all Staff are efficient and helpful.Evening cocktail is food and drink best quality.Good pool.room is perfect nice bed and garests views. InterContinental Grand Stanford Hong Kong is greats value Hotel in Hongkong.

Room Tip: Club benefits is greats value.
  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank TaecuK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Wassermann, General Manager at InterContinental Grand Stanford, responded to this reviewResponded June 15, 2017

Dear Taecu K,

Thank you for sharing your experience with us. We are happy to have your affirmation as a great value hotel in Hong Kong.

We are also delighted to know that you enjoyed our great location, superb Victoria Harbour view, evening cocktail, and the perfect bed.

It is also great to know that you found our quality service the highlight of your stay. We take great pride in offering our guests 5-star service and our team will be thrilled to know that their hospitality was appreciated.

Thank you very much for your positive feedback and we cannot wait to extend our warmest welcome to you again soon!

Best Regards,
Alexander O. Wassermann
General Manager
alexander.wassermann@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2017 via mobile

The Intercontinental Grand Stanford experience is probably the best Hotel experience we have had in over 20 years travelling.
Ms Carmen Yu and her staff went out of there way to ensure the stay was memorable They even contacted Hotels in other countries to confirm our booking. Nothing was too much trouble A truly great Hotel. I cannot recommend it highly enough. Kenneth Magnus

Stayed: June 2017, travelled as a couple
Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Wassermann, General Manager at InterContinental Grand Stanford, responded to this reviewResponded June 14, 2017

Dear Kenneth M,

Warm Greetings from the InterContinental Grand Stanford Hong Kong!

It is absolutely rewarding to hear that you had the best hotel experience ever with us. Thank you for your generous compliments towards our service. I have shared this to Carmen and the team, this is the best motivation for us to deliver quality services constantly.

We hope to welcome you back for another wonderful stay in the nearest future.

Best Regards,
Alexander O. Wassermann
General Manager
Alexander.wassermann@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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