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Reviewed June 16, 2017 via mobile

Had 4 nights at the Kimberley Hotel as a stopover..I stayed there 5 years ago and remembered it as being better than it was this time..Certainly needs a refurbish BUT the location is excellent..You can walk down to the Star Ferry and the lovely Harbour Front shopping centre..all the shops on Nathan Rd...You can walk up to Ladies Market..but better to get a bus!!!!...the train station is nearby... good little restaurants nearby..

Stayed: June 2017, travelled as a couple
2  Thank Janice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKimberleyHotel, Revenue Officer - E-Commerce at Kimberley Hotel, responded to this reviewResponded June 18, 2017

Dear "Janice W",

Thank you for taking the time to share your thoughts regarding your stay in Kimberley Hotel and It's great to hear that overall everything went well with your stay. We hope that we will have the pleasure of welcoming you back again.

Best Regards,
The Kimberley Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2017

We stayed here 8 days and after coming from the Sheraton in Macau we were so disappointed. In my 40 years of staying in Hotels I have never encountered such a rude staff, it was unbelievable, I don't think they get many return customers. The good thing about the Hotel is it's location, it's in the heart of very busy district, very close to Nathan road and just 2 blocks from subway. The rooms are tiny, one electrical plug and only allow 2 devices on the free wifi. Overall this place SUCKED.

  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank tscanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKimberleyHotel, Revenue Officer - E-Commerce at Kimberley Hotel, responded to this reviewResponded June 14, 2017

Dear "Tscanson",

Thank you for your feedback. We are sorry your stay fell short of expectations and would like to apologize for any inconvenience caused. We’re working on improvements to achieve a higher level of guest satisfaction. We sincerely hope that we can welcome you back in the near future.

Best Regards,
The Kimberley Hotel

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Reviewed June 5, 2017

Cannot recommend this Hotel, checked in yesterday for a three day stay and it will be my last stay. The staff does not listen and does whatever they want. When I came in the staff took my bag, I told them not to but they would not listen, it took a trip to the front desk to get the bags back. The pillows are the worst I have ever found, asked for extra pillows (2) last night at the front desk, was it done? No nothing, just a smile and yes sir, then today housekeeping want s to know if everything OK, and ask again two pillows, they again don't listen and say one, and in he end only one pillow. This is not the way a good hotel should act. If they can't even get a simple request for pillows done, what good is the hotel? Overall rude staff, room was small and bathroom not working well, do not believe this hotel wants to provide service to non Asian guest. And questionable things like the booking information says hotel has a pool but the pool is part of a private health club with extra fees and charges. Better choices in the same area available.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Siam Trading P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKimberleyHotel, Revenue Officer - E-Commerce at Kimberley Hotel, responded to this reviewResponded June 14, 2017

Dear "Siam Trading P",

Thank you for your feedback. We are sorry your stay fell short of expectations and would like to apologize for any inconvenience caused. We’re working on improvements to achieve a higher level of guest satisfaction. We sincerely hope that we can welcome you back in the near future.

Best Regards,
The Kimberley Hotel

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Reviewed June 5, 2017

This hotel has a good location you can easily get your self to the Tsim Sha Tsu Train Station and explore the Hong Kong. We have stayed here 3 nights, It has spacious room for two persons and clean bathrooms. They do charge guest for connecting to their WIFI so no free WIFI here. Also they ask for a deposit fee upon check-in so prepare for some extra cash.

  • Stayed: July 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Lorna m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKimberleyHotel, Revenue Officer - E-Commerce at Kimberley Hotel, responded to this reviewResponded June 18, 2017

Dear "lady_shhh",

Thank you very much for all of your kind comments. It's great that you overall enjoy your stay with us. Thank you once again for sharing with us about your stay and look forward to welcome you back sometime in the future.

Best Regards,
The Kimberley Hotel

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Reviewed June 3, 2017

If you are on a budget, this is a good hotel to stay in. Our room was small, but comfortable. It was advertised on Expedia with a view, but our view was that of the next door building. Bed mattress was on the hard and firm side, with clean sheets and a doona. You cannot beat the location as it is right in the heart of the Kowloon peninsula. Hong Kong is vibrant and full of activities (everyone is out to survive and make a buck, and if possible, make a lot of bucks!). Plenty of Hong Kong-style cafes and eateries around the hotel plus more upmarket restaurants (some can be hard to find), so you will never go hungry. The hotel entrance is a bit strange, as you will need to go up 2 levels to go to the reception desk. Lift security is non existant, as anyone off the street can go up to the guest room levels. Overall, good tourist grade hotel to meet a budget.

Stayed: May 2017
1  Thank flyingbat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKimberleyHotel, Revenue Officer - E-Commerce at Kimberley Hotel, responded to this reviewResponded June 18, 2017

Dear "flyingbat",

Thank you very much for taking your time to review us on TripAdvisor. I was pleased to read your positive feedback on our rooms and location. We look forward to welcoming you back next time.

Best Regards,
The Kimberley Hotel

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