I would like to thank all the friendly, helpful & professional staff in the Club Lounge for taking such good care of me on my recent visit to Hong Kong. I always stay here & will do again on my next visit.More
I would like to thank all the friendly, helpful & professional staff in the Club Lounge for taking such good care of me on my recent visit to Hong Kong. I always stay here & will do again on my next visit.MoreShow less
"Thank you for taking the time to share your comments.
We are pleased to know that you had an enjoyable stay with us. Your compliments are much appreciated and will definitely share it with the team.
We do look forward to welcoming you back in the not too distant future."
Director of Marketing Communications
There are many things in this hotel that makes you feel like you are walking into a 5 star, luxurious hotel, such as the huge lobbies with loads of waiting area, and breath-taking harbour front views from the rooms ( if it comes with a view). The highlight got to be the breakfast hall - massive like its lobby, tall ceilings, huge ceiling to floor windows providing diners with an unblocked view of the harbour. The dining hall was flooded with light in a sunny morning with clear sky....
Except, I don't know whether to blame the hotel or the really bad timing. I was in Hong Kong when they had one of the worse, coldest winters. I would expect most hotels to have heating, but not this one. Me and my colleague came from Sweden, and we were shivering to go to sleep every night..........The exterior, decor is modern.....but I still feel there is a sort of coldness displayed by the reception staff.....stress? Bad weather? City life? Maybe it would be nice to smile?
I have not seen such an unfriendly staff in my entire life. They dont even bother to listen to your request forget about solving them. Me and my friends had a very bad experience staying with this hotel. I suggest people to stay away from this place as its not worth it.
This hotel is really huge and front desk clerks really know what they do. They offer great selection of food during breakfast (you need to really be hungry so you can get to eat more hahaha). Internet is fast. Rooms are really HUGE and you will love the TOILET! They have IRON and IRONING Board. They have sleepers and bath robe. Cable TV.
Rooms are quite small but huge lobby and restaurant there it’s great, you have to try their breakfast or diner buffet it’s to die for and worth every penny. Shopping centre just on the door step for anything
This hotel is always excellent for service, food, comfort, views, cocktails and the pool is really big - much better than the pocket handkerchief size pool of other hotels. You can actually swim distances.
I stay in the Club Floor and have access to the Club Lounge with excellent views of Victoria Harbor. I'm always comfortable working here and there is a happy hour from 6 - 8pm each night. The buffet is great (not healthy but I'm away from home!) the cocktails excellent and a great selection of soft drinks and alcoholic drinks. The staff are always relaxed, efficient and friendly and very professional. My usual caretakers are Jenny, Karmen, Jasmine and Candy. Kitty was posted elsewhere in reception for my recent visit so did not see her this time. They are all excellent and extremely knowledgeable and helpful and have been here consistently on my regular visits.