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John H
New York City, New York

Great Stay

5.0 of 5 bubblesReviewed Jun 5, 2014
As always - they make everything so easy. Great location and excellent service. I've stayed in other luxury hotels in HK and this is by far the best. Was there for a week in May and had a very pleasant experience.
Date of stay: May 2014
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review
Responded Jun 10, 2014
Dear John H,

Thank you for your brilliant review of your experience at Four Seasons Hotel Hong Kong.

I am delighted to read that you had a terrific stay at our hotel and that you appreciated the service provided to you by the team. We are fortunate to enjoy such a prime location within Central district, with shopping and entertainment just a short walking distance away, and I am glad you were able to benefit from this.

We look forward to welcoming you back on your future visits to Hong Kong.

Sincerely,

Quinton Lu
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (6,695)
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Reviewed June 5, 2014

It was my first time to stay in this hotel, which was my third time for me to transfer to Hyatt because of no room when I arrived.so nice and charming,the swimming pool is wonderful maybe the best one I had been to.and the front office is friendly and attentive.they may give you unexpected service in detail.
My first choice in hongkong

Room tip: The sea view room is really wonderful
Date of stay: May 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kevin_zhangys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 10, 2014

Dear kevin_zhangys,

Thank you for taking time to write this review of Four Seasons Hotel Hong Kong.

I am delighted to know that you enjoyed your stay with us. We always appreciate learning from our guests about their experience, and your comments about the swimming pool and the service provided to you by the staff, specially those at the Front Office, are most appreciated. I will be sure to share your thoughtful words with the team.

We do hope to have the opportunity to welcome you back to the hotel on your future visits to our city.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2014

have stayed here probably 15 times in the past 3 years. Always feels like home. Great service, rooms, location. a bit expensive of course, but it's worth it.

good lord, there is even music in the (wonderfully temperature controlled) pool!

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Yanxylovestotravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 6, 2014

Dear Robinsonnewyork,

Thank you for this great review of Four Seasons Hotel Hong Kong.

I am delighted to know that you returned to Four Seasons Hotel Hong Kong once again and that you had a wonderful stay with us. I am glad that we were able to make our home, your home, on each of your past visits. The infinity pool is a highlight of many guests’ stay and I am happy that you were able to take time to enjoy this facility as well.

Thank you for highlighting the great service that you experienced throughout your stay, I will be sure to share your thoughtful words with my team.

We look forward to welcoming you back on your future visits to Hong Kong. Thank you for your continuous support to Four Seasons Hotel Hong Kong.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2014

The problem with this hotel is that you may never want to venture outside. When you have a chance to relax at the scenic swimming pool, eat in the great restaurants, get a massage in the top class spa, or take a morning Tai Chi lesson, by comparison the outside world seems disappointing.

It is a great hotel, with the Four Seasons' attention to detail. The location, with expansive views of the harbor, make the hotel a place not to be missed.

Try to secure a room facing the harbor and keep the curtains up to enjoy the beautiful view from sunrise to sundown.

Date of stay: May 2014
Trip type: Travelled on business
Thank LauraS327
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 3, 2014

Dear Laura S,

Thank you for the taking time to share your kind review following a recent stay.

Your kind comments about the hotel are most appreciated. It is wonderful to read you had a most pleasant stay and found the the view of the Victoria Harbour from the guest room amazing. I am delighted you were able to experience our leisure facilities - the infinity pool and its surrounding area is indeed an oasis in the city and perfect for guests who are in need of a relaxing break!

We hope to have the pleasure of welcoming you back soon. Thank you again for the feedback.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2014

Very nice and charming hotel which is definitely the top top hotel in Hong Kong.
It is highly recommended to every one to stay at this hotel ans it would have a nice time to stay.
Meanwhile, the most luxurious shopping mall IFC shopping mall is connected to the hotel and make your trip more convenient

Date of stay: May 2014
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Stephen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 10, 2014

Dear Stephen F,

Thank you for sharing your recent experience and recommendation to fellow TripAdvisor users.

It was a pleasure to read how much you had enjoyed the stay with us, as it is always encouraging for the team to know that we succeeded in creating a memorable stay for our guests. The hotel's location is often one of many reasons our guests choose to stay with us, and I am delighted that you were able to benefit from our convenient location as part of the ifc complex.

We look forward to the opportunity of welcoming you back on your future visits to Hong Kong, and to Four Seasons Hotel.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2014

there is more than enough staff members running after you offerinf help in the hotel.very attentive and give more attention to every detail than could be expected.
concierge offered a great excursion of which we would't know otherwise after just asking map directions.

Room tip: harbour view rooms are more expensive. we took a city view and it was a lot more spacious than harbour view. better book in advance but check again for the rates just before you go! i saved 400$ because they had a better rate later.
Date of stay: May 2014
Trip type: Travelled with friends
Thank Polina T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 3, 2014

Dear Polina T,

Thank you for taking the time to share feedback about your recent stay.

It is always a pleasure learning from our guests that they had an enjoyable stay with us and that our staff provided service which exceeded their expectations. Thank you for your kind comment regarding the tour recommendations by our concierge staff - they will be happy to know that you found it useful and enjoyed it.

We look forward to welcoming you back to Hong Kong, and of course to Four Seasons Hotel, the next time you head our way.

Sincerely,

Quinton Lu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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