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Maverick-SA

Was excellent, except for the concerage services

5.0 of 5 bubblesReviewed Jun 21, 2014
Was excellent, except for the concerage services, where the level of knowledge and high class of interaction is not consistent with all of them.
was disapointing that they don't seem to know (or maybe deliver) the right information
Date of stay: June 2014
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review
Responded Jul 2, 2014
Dear Maverick-SA,

Thank you for taking the time to share your feedback regarding your stay with us here on TripAdvisor.

I am delighted to hear that you had an excellent stay, despite some less than satisfactory experience with the concierge team. If there was something specific that occurred which you would like to speak with us further about, please do not hesitate to email generalmanager.hkg@fourseasons.com at your convenience.

Your feedback is much appreciated as it helps us to improve upon our service and product. Thank you again for sharing this with us.

Sincerely,

Quinton Lu
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (6,684)
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4,340 - 4,345 of 6,685 reviews
Reviewed June 19, 2014

My husband and I truly had a really fantastic weekend stay in Four Seasons Hong Kong. We were delighted the room got upgraded to a suite as the hotel was so thoughtful in making our celebration unforgettable. Throughout the stay at the Four Seasons, we were greeted by different staff with smiles and superb services.
On the first evening, we could not get a table at the famous Chinese restaurant in the hotel, so we decided to just have in-room dining. The food was delivered efficiently and the staff set up nicely the dishes on the table. We really had a wonderful private dining with scrumptious dishes in our room.
On the second evening, we dined at this famous Caprice restaurant for our celebration. Overall, it was a pleasant dinner. I will get into that in a separate review.
I also spent some time at the spa. The facilities at the spa was really excellent! The jacuzzi was really amazing! I enjoyed the signature massage so very much. It was really heaven!! The treatment room was also beautiful decorated with a little landscape outside the room. You can hardly believe that you are enjoying a very relaxing massage treatment in the busy Central district in Hong Kong!
The features of the suite combine the leisure and business functions to accommodate guests' needs. The desk is equipped with the stuff you need for work and there is also DVD players with required cables for guests to relax in the room.
There was a little issue while we were having a drink while waiting for the room. I had to talk with the manager to raise the concern. To my surprise, the next morning, the director came to talk with us in person while we were having breakfast there. My husband and I exchanged views with the director pleasantly. I was impressed with the attitudes from the hotel for striving excellent services for this hotel.
From the moment we checked in till we checked out, the services were very professional, efficient, and friendly. There was nothing I could complain about staying at this hotel. It was indeed a really fantastic stay for our celebration!

Room tip: A corner room with the full harbour view is awesome!
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank margarita_red2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 24, 2014

Dear margarita_red2006,

Thank you for taking the time to provide feedback of your recent stay at Four Seasons Hotel Hong Kong.

I am pleased to learn that you both enjoyed your weekend stay with us and that you felt warmly welcomed to the hotel. It gives me great pleasure to know that we were able to offer you a relaxing experience and provided an oasis for you right here in the city.

Our chefs will be thrilled to learn that you enjoyed our in-room dining service, as well as dining at our Michelin two-star French restaurant Caprice. Our staff try their best to take care of every one of our guests to the best of their ability, and I am thrilled that you noticed the professionalism and level of care shown by the team; I will be sure to pass on your kind words to all of the staff here.

As always, we look forward to welcoming you back to Four Seasons Hotel Hong Kong.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 19, 2014

We have travelled and stay in many hotels in the world but the Four Seasons HK beats most of them. Impeccable service, attention to details, professionalism of all staffs down to the room cleaners who are greeting you every single time. The rooms are well designed, lighting control is simple, but efficient. Breakfast, afternoon tea and late snacks are of best quality at the lounge giving you one of the most beautiful scenery of Hong Kong. Service staff at the lounge is well trained. Bravo to the management!

Room tip: Sea view is of course better. Try to include the lounge, worth the additional fees...
Date of stay: June 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michaeldoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 24, 2014

Dear Michaeldoc,

Thank you for a brilliant review of your stay at Four Seasons Hotel Hong Kong.

It gives me great pleasure to know that, as a seasoned traveller, you had enjoyed your stay and that throughout your time with us, you found everything to be of a consistently high standard. We take great pride in our high level of service here at Four Seasons Hotel Hong Kong and I am delighted to learn that you found the team to be professional and attention to detail, in particularly our room attendants and the team at The Lounge. I will be sure to share your kind words with them.

We look forward to welcoming you back to Four Seasons Hotel Hong Kong when you next visit our city.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 19, 2014

The highest levels of customer service from all areas of this superb hotel. I would have no hesitation in recommending The Four Seasons for either business or holiday stay. The views from the harbour rooms are quite spectacular.

Room tip: Harbour views have a spectacular view across the harbour
Date of stay: June 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 24, 2014

Dear Alan T,

Thank you for sharing this fantastic review of your time at Four Seasons Hotel Hong Kong.

It gives me great pleasure to know that you had an enjoyable stay and that you were very pleased with the level of service provided to you by the team.

Thank you for recommending Four Seasons Hotel Hong Kong to fellow TripAdvisor users. We do so hope to welcome you back to the Hotel soon.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2014

I was celebrating my 2nd anniversary with my partner and the hotel manager was very kind to offer us free champagne and cakes for the occassion. The concerige was very quick and efficient, we always get what we requested at the door within 5 mins. The hotel deco is a good mix of traditional chinese furniture and modern western utilities. We were very impressed by the view (we stayed at harbour view room) and we would definitely go back again for our 3rd anniversary!

Room tip: Get a Harbour View room! You will definitely wake up early to enjoy the spectacular harbour view
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cyrus M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 24, 2014

Dear Cyrus M,

Thank you for the review of your experience at Four Seasons Hotel Hong Kong.

I am delighted that you chose to stay with us for your anniversary celebrations and I am glad that we were able to add to your special occasion with special treats. We pride ourselves on our personal and friendly service here at Four Seasons Hotel Hong Kong and I am delighted that you felt well looked after by our enthusiastic staff, I will be sure to share your review with all of the team here. I am thrilled that you appreciated the interior decor of the hotel and that it has left such a lasting impression with you.

We look forward to welcoming you back again for your third anniversary celebrations.

Sincerely,

Quinton Lu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 16, 2014

My husband surprised me with an overnight stay at the Four Seasons for our wedding anniversary, and I was very impressed by the level of service and attention they gave us as guests. The room was luxurious yet cosy, spacious bathroom, and because they knew it was our anniversary we had chocolate cake, champagne and strawberries waiting in our room after we had our massage at the spa. The Spa also knew it was our anniversary and they even gave us a little anniversary gift, we have been visiting the spa a few times over the years but this was an unexpected but appreciated gesture. At the restaurant Caprice we also had a little cake with happy anniversary written on it. It was almost over the top attention but it helped make our anniversary extra special. Perhaps my only gripe was that the bed was not as comfortable as other 5 star hotels I've stayed at and was a bit too firm. Otherwise, highly recommended!

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beverly B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded June 24, 2014

Dear HelenaLondon2014,

Thank you for taking the time to write this fantastic review of your time at Four Seasons Hotel Hong Kong.

I am delighted to read that you enjoyed your recent stay at the hotel and that you felt warmly welcomed by the team from the moment you arrived. We pride ourselves on our high level of service here at Four Seasons Hotel Hong Kong and I am thrilled that you recognised the attention to detail and professionalism of the staff, especially the housekeeping team. I am sure they will appreciate you letting us know that everything went well.

We look forward to welcoming you once again to Four Seasons Hotel Hong Kong the next time you head in our direction.

Sincerely,

Quinton Lu
Hotel Manager

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