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After all the marketing hype I was expecting that the new Four Seasons Hotel (3IFC) would be out of this world. What I found is a hotel that is on par with some of the other 4-5 star properties in Hong Kong but certainly no better. The standard rooms are nicely appointed, the same space as the Shangri-La although a bit noisier.
The service is not yet up to the level of some of the other hotels (Ritz Carlton, Shangri-La), eg:
- It took over 3 hours for a letter that was waiting for me at the hotel to be brought to my room. - I arrived at 4:30 pm, tea and some very ordinary pears were brought to the room 10 minutes later, I then worked in the room and went to bed at 8:30. At 9 pm room services rang the door bell and immediately entered into the room. - At 10 pm (!) room service rang again to ask whether they could turn down the bed. - At 6 am I gave up calling reception after the phone rang out.
Given the price differential to the Ritz and Shangri-La of around 40% I don't recommend the hotel. I prefer the Island Shangri-La.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Safari16680
Taiwan
217
Reviewed October 30, 2005
Date of stay: September 2005
Trip type: Travelled on business
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Coastal10388737247
1
Reviewed 2 weeks ago
Google Translation
Date of stay: August 2024
Trip type: Travelled with family
Value
Location
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jannet D
1
Reviewed July 30, 2024 via mobile
Google Translation
Date of stay: July 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 4 weeks ago
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scenic31454989338
1
Reviewed July 30, 2024
Google Translation
Date of stay: July 2024
Trip type: Travelled with friends
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Ask Scenic31454989338 about Four Seasons Hotel Hong Kong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 4 weeks ago
Google Translation
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC