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GerardN
Zurich, Switzerland

good but not six stars

3.0 of 5 bubblesReviewed Nov 29, 2005
After all the marketing hype I was expecting that the new Four Seasons Hotel (3IFC) would be out of this world. What I found is a hotel that is on par with some of the other 4-5 star properties in Hong Kong but certainly no better. The standard rooms are nicely appointed, the same space as the Shangri-La although a bit noisier.

The service is not yet up to the level of some of the other hotels (Ritz Carlton, Shangri-La), eg:

- It took over 3 hours for a letter that was waiting for me at the hotel to be brought to my room.
- I arrived at 4:30 pm, tea and some very ordinary pears were brought to the room 10 minutes later, I then worked in the room and went to bed at 8:30. At 9 pm room services rang the door bell and immediately entered into the room.
- At 10 pm (!) room service rang again to ask whether they could turn down the bed.
- At 6 am I gave up calling reception after the phone rang out.

Given the price differential to the Ritz and Shangri-La of around 40% I don't recommend the hotel.
I prefer the Island Shangri-La.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed November 21, 2005

Date of stay: November 2005
  • Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 30, 2005

Date of stay: September 2005
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago
Google Translation

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2024 via mobile
Google Translation

Date of stay: July 2024
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 4 weeks ago

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Reviewed July 30, 2024
Google Translation

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 4 weeks ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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