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Grouptel
Toronto, Canada

A Perfect ending to a family trip

5.0 of 5 bubblesReviewed Jan 13, 2017
There is something special about the impeccable personal service you get this Four Seasons. As large as it is, key staff know the names of you and your kids. As far as we were from home, we always felt comfortable and pampered by all the staff. From arranging spectacular dinner, to a doctor visit for my daughter...all done with such professional attention to detail. Not to mention the follow-up...Well done Four Seasons!
Date of stay: December 2016
Room Tip: Opt for room with access to Executive Lounge...great views, drinks and snacks
Trip type: Travelled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKachko, Manager at Four Seasons Hotel Hong Kong, responded to this review
Responded Jan 14, 2017
Dear Grouptel,

Thank you for reviewing your recent visit to Four Seasons Hotel Hong Kong.

I am very pleased to see that you enjoyed your time with us and in particular that the team were attentive and helpful - ultimately making yourself and your family feel well looked after. I hope this message finds your daughter well again.

It has been an absolute pleasure having you with us and I do hope I can personally welcome you and your family back to Four Seasons Hotel Hong Kong in the very near future.

Best wishes,

Yonatan Kachko
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 13, 2017

Just had my wedding @ Four Seasons. Staffs were very attentive. The rooms were spotlessly clean and well maintained. We needed the room to be tidied at 5am in the morning and they came in a jiffy. Will definitely go back again.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Stella_PYNG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKachko, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded January 13, 2017

Dear Stella_PYNG,

Thank you so much for leaving a review here on TripAdvisor just after your wedding day. Congratulations!

The pleasure is ours to have made your important day as seamless as possible. Your comments are so gratifying to read as we pride ourselves on providing a five-star experience to every one of our guests, and we do that through our colleagues, some of the friendliest and most attentive individuals I've ever had the pleasure to work with.

Congratulations again on this wonderful new journey.

Best wishes,

Yonatan Kachko
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2017 via mobile

Two night stay for a business trip and conference and the best city hotel I ever stayed.

Arrived early morning exhausted and feeling dirty after a day plus 14 hour travel. Very efficient and kind attention to check in although room of course was not available yet. Somebody accompanied me with my carry on luggage upstairs to the spa where I signed in and was handed on to a spa professional. She very patiently and kindly oriented me to the beautiful and peaceful atmosphere of lush installations.

Enjoyed a shower in a spacious shower, your choice rainfall water style from above or hand held. Then I brushed teeth and washed face etc. and while doing so the shower was cleaned to potentially be available for the next guest arriving. Seeemd as though I was the only one though. Lockers for sour valuables large enough, they even provide bathroom slippers and one-time use slips. I really felt a lot better when leaving for my business day, and they very kindly looked after my carryon suitcase.

When inquiring downstairs back at reception for orientation, the lady did not only have a map with indications for me but actually accompanied me until the pedestrian walkway so that I would get a good start. Busy business hotel downtown - where lese would you get so much attention?

The best: when I came back late evening they har already brought my luggage to the room. 2521 is city view, huge by German standards, spacious bathroom with separate tub and shower, fully equipped with anything you might possibly need and duly replenished next day. The degree of detail in equipment is unbelievable, shows so much care, the bed is the most comfortable I ever stayed in, they even have two adapters already readily placed for your convenience to recharge business equipment, provide two small bottles if still water a day, Nespresso machine and tea making facility, spacey cupboard, safe deposit.... and should you find something that is not there just call reception and then solve it within minutes.

One day conference at the ballroom with perfect attention, great food over breaks and during cocktail hours nice wines and snacks.

All in, at first glance expensive but you get what you pay for or even a bit more. My most sincere gratitude to the management and team for such quality establishment and service! I hope to be back soon.

Date of stay: January 2017
Trip type: Travelled on business
11  Thank 2worldtravelers13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKachko, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded January 15, 2017

Dear 2worldtravelers13,

Thank you so much for this wonderful review of your recent experience with us.

I am delighted to hear that you thoroughly enjoyed your stay with us here at Four Seasons Hotel Hong Kong and that we were able to assist with preparing for your business day. I will be sure to share your compliments of excellent service you received with the entire team here at the Hotel, as well as your kind remarks regarding the facilities.

I do hope that you will join us again soon, and thank you again for taking the time to share your experience with us here on TripAdvisor.

Warm regards,

Yonatan Kachko
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2017

The service in this hotel is simply splendid.The staff remember your name after the first time they meet you. The food is terrific and the view from our room looking toward Kowloon was wonderful. Good pool if a bit chilly. I do love Four Seasons.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
8  Thank Riki T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKachko, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded January 12, 2017

Dear riki t,

Thank you for reviewing your recent stay at Four Seasons Hotel Hong Kong.

I am delighted to hear that you thoroughly enjoyed your stay with us. I will be sure to share your compliments of excellent service you received with the entire team here at the Hotel, as well as your kind remarks regarding the dining and how much you enjoyed the views towards Kowloon.

I do hope that you will join us again soon, and thank you for taking the time to share your experience with us here on TripAdvisor.

Best regards,

Yonatan Kachko
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2017

Super fast service, whenever I needed my room cleaned they would be there within a heartbeat. Hotel was always clean and well maintained and the staff are friendly. The food is also great and the location is in the heart of Hong Kong. Would definitely recommend to anyone staying in the city.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
7  Thank jaredmm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKachko, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded January 11, 2017

Dear jaredmm,

Thank you for this succinct review of your recent stay.

We're delighted your experience with us was so wonderful and that you were able to benefit from our convenient location as part of the ifc complex. We endeavour to make all of our guests feel welcome and that they are well taken care of during their time with us. It's fantastic our team could accommodate your needs in a timely manner. We aim to please and your praise lets us know we're doing things right!

We look forward to welcoming you again soon and to sharing another amazing experience. Wishing a lovely day.

Kind regards,

Yonatan Kachko
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2017

The hotel is an absolute gem. One of the top Four Seasons city properties I have stayed in. The rooms are beautifully appointed, modern and cosy with harbour views. Roof top pool is unbelievable. It overlooks the city and harbour. Spa is stellar. The treatment rooms overlook the harbour and city. Service is extremely good. The team were so attentive and warm. We cannot wait to come back. To sum it up, there is no point in staying anywhere else in HK!

Room tip: Harbour view ! Higher floors are always good.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
7  Thank Cantala11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKachko, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded January 11, 2017

Dear Talana,

Thank you very much for the wonderful review about your stay at Four Seasons Hotel Hong Kong.

I am thrilled to hear that you enjoyed your stay with us and that you found our service extremely good. We do pride ourselves on our service here at the Four Seasons, so I am pleased that you had experienced this during the visit.

We hope that it won't be too long until the next time as we look forward to having you with us.

Best wishes,

Yonatan Kachko
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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